Customer Ratings & Reviews
- Model:
- DLEX4000B
- SKU:
- 6419629
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence for its excellent drying performance, quiet operation, and ease of use. Many users highlight the effectiveness of the steam feature and the dryer's large capacity. The positive feedback consistently points to a superior user experience compared to previous dryers. While some find the price to be a significant investment, the overall overwhelmingly positive reviews suggest the dryer delivers on its promises.
This summary was generated by AI based on customer reviews.
Huge mistake
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we bought our new home we went all in on LG - washer / dryer & TVs. This dryer purchase was by far the biggest mistake we made. A couple of weeks in (of course after the 14 day return period), we started getting d90 errors a few minutes into drying. I consulted with LG and we were told it was likely a clogged dryer vent from “years of use” in our house - I explained that that’s highly unlikely since it is a brand new house. I was then told a repair ticket would be opened - never heard back from LG. I called again a few weeks later and again, was told a repair ticket would be opened, no follow up from LG. I tried Best Buy support as well, but was told to contact LG. We’re now shopping for a new washer & dryer (washer has been retaining hair in the drum) and will be staying away from LG in the future.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Should have went else where to purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After receiving my dryer and only uses it several times to receive an error Code D80 come one almost 15 times.. I only had it for 3 weeks and they said they can’t replace the dryer that they will send someone out to look at and have it fixed..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dryer (DLEX4000B) model. We're sorry to hear about the issues you've encountered with your unit. We strive to provide reliable, top-notch products and excellent customer service, ensuring a smooth and seamless experience. In the meantime, you may visit https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Airflow Sensor failure
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost year of use, but airflow sensor shows d90 or d80. Cleaned everything machine and house vents, nothing works. A big piece of junk at the house for 1000$. LG should concentrate on making last long products, instead high technology failures. Before you buy, don’t get excited about the high technology advances, make sure the dryer last longer, and reliable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking the time to leave us a review. Having a wonderful experience is what matters to us and we'd like to ensure that you are heard in your concern. We rely on our customers like you to let us know what we're doing right and wrong. We want to continue to provide the best experience possible. If you need more assistance with your LG Dryer product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.
Beware of trouble after the return period
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has given me headaches since day one where it shut off and did not completely dry clothes. After having Geek Squad tech change the main board, the heat sync and the motor - basically leaving me with a "Frankenstein dyrer" I had to complain endlessly to get a new one. FINALY, after reaching EVP and President's office via email, someone responded and replaced it. Too much time was spent with Best Buy on this purchase which as less than six months old and still under warranty. This experience has left a sour taste in my mouth. Customer Service agents, some were understanding and others didn't know what to do except to ask me to 'hang dry my items.' Yes, "hand dry" them after I purchased a dryer. It upset me so much but there was no one who would listen. Went to the TOP of the company after being continously frusted. NOTE: THE COMPANION WASHER WORKS LIKE A DREAM AND I LOVE IT.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Laura
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit because I have a bad back and a bad hip and need a washer and dryer that I could move my clothes straight from the washing machine to the dryer. As my washer and dryer set up, I find that the doors are opposite of each other and not only can I not go with my clothes straight from my washer to my dryer, without manipulating myself in my clothes around the dryer door, but the doors are going to hit and will break since they are Glass glass. I could move them but the washer drain hose doesn’t reach. I bought the extension hose suggested by Best Buy and the geek squad employee wouldn’t install. Guess I will have to return this it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Laura. Thank you for taking the time to share your feedback on the LG Dryer (DLEX4000W) model. We understand how important it is for the doors to be aligned to transition from the washer to the dryer seamlessly. We aim to provide excellent service that meets our customer's needs and expectations. We would like the opportunity to make things right and regain your trust. Please reach out to us on social media @LGUSSupport, and we will do everything we can to resolve this matter to your satisfaction. ^Juvy
DOA and stuck without a dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had Best Buy install both Washer/Dryer and haul away the old washer/dryer. The dryer is dead on arrival (DOA) will not start as some door sensor does not work. Now I am without a dryer as they hauled away the old one, and cannot get a replacement for a week. So it looks like the Quality Control at LG/Best Buy is lacking. For Best Buy their deliver/install system is really bad. As I have to wait a day for the "order to close" before I have to call again to request a replacement. Why can't the guys who installed the dryer setup the replacement when they called in the defective product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We regret the inconvenience of the delay, And appreciate the patience you've shown on this one. Our team is also learning from this experience to ensure you'll have a better shopping experience with us in the future, https://www.lg.com/us/support/help-library. ~Tanisha
Dryer isn't 'SMART'...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer ever. It has a sensor that determines when my clothes are dry. Guess what? They are ALWAYS slightly wet when it determines the drying cycle is over! So annoying! Turn it back on and finish, you say? Ha! Think again...it will run for 60 seconds and then turn off again! 4 hours to get a load dry! All in the name of 'smart dryers'! Garbage!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, AdamR. Thank you for taking the time to review the LG Dryer (DLEX4000W) model. We understand how important it is for a dryer to efficiently and effectively dry your clothes. The DLEX4000W Dryer is designed to utilize sensor technology to determine when clothes are dry. We apologize if the sensor did not meet your expectations and resulted in your clothes being slightly wet. To address this issue, we recommend checking the sensor settings on your dryer and ensuring that they are calibrated correctly. Additionally, selecting a different drying cycle or adjusting the dryness level may help achieve the desired results. Please visit this link: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has problems already. Sensor couldn't detect dryness and the load was shut off on its own before the clothes are dry
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. Please try to check if the Energy Saver is ON. If it is ON please turn it off because it makes the machine to release 40% hot air only for the entire cycle to save energy. Please check also the flow sense. If the issue hasn't resolve please contact our Customer Support via direct message at Facebook and Twitter.^Venette
Worst Dryer Ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On December 31, we purchased an LG washer and dryer through Best Buy. I’ve owned five dryers in my life, and this is the WORST. Almost every load requires manually adding extra time to get clothes fully dry. My first contact to LG resulted in a phone chat where the technician wanted me to reset the washer. Not an easy task to get to the plug but I did manage to complete the reset and there was no improvement. I contacted LG a second time and a repair person came to the house. His assessment was that the dryer was working to standard. The repair technician suggested that If I wanted to get my clothes dry, it was probably better to avoid the sensor dry and manually set the time and not to use the energy saver function.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .The advice you were given is correct. The Energy Saver option saves power because it is using air circulation to dry your load on a reduced temperature. This feature is essential on items prone to damage or shrinkage in normal heated dryer settings, however adds time it takes to fully dry a load of laundry. Thank you for taking the time to share you product experience with us. ^Jennifer
LG4000 dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG4000 dryer functionality appears to be average in quality. Best Buy sales representative was very professional and personable.
No, I would not recommend this to a friendBad dryer. DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry well. WOuld have given 0 stars if I can. You have to run it 20-30 minutes more after finishing a hour long dry cycle. Despite installing brand new clean vents, this dryer does not dry well at all. Very unhappy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your concern about having your LG Dryer (DLEX4000B) model not drying your clothes properly, especially after running an hour-long cycle and still needing to add more drying time. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Since you've already installed clean vents, we recommend checking the moisture sensor inside the dryer drum, as it can sometimes become dirty and prevent the dryer from accurately detecting the moisture level in your clothes. You can clean it gently with a soft cloth and a mild detergent to ensure it's functioning correctly. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
If the issue persists, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and explore additional solutions to get your dryer working as expected.
We appreciate your patience and are confident we can resolve this for you. ^Juvy
Terrible experience with this dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a disaster with this dryer. The first two deliveries were unsuccessful as the dryers simply wouldn’t turn on. It was bizarre. I didn’t know if it was the incompetence of the delivery guys or if it was LG’s issue. Third delivery was fine but fast forward a few weeks and the dryer started malfunctioning (sparking, making a weird sound). I think this means it’s an LG issue. I am honestly not sure how to handle this. But I am exhausted. I hope Best Buy / LG can make this right. I just want my money back and for them to haul it away. What a train wreck.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you had multiple issues getting a working dryerx, and would be happy to help you with your case. However need to move to another platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with the model # and brief description of the issue and we will work with you on an expedited resolution. Thank you. ^Jennifer
Crap dryer avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped working after 3 months lg and best buy refuse to help me i will never buy another lg product and i will never ever buy anything from best buy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Travis. We appreciate you bringing this to our attention regarding your LG Dryer (DLEX4000B) model. We understand your concern about experiencing a performance issue so soon after purchase. We strive to provide high-quality products and ensure a smooth experience.
If your unit stopped working after only three months, it may still be covered under LG’s manufacturer warranty. Try performing a full power cycle by unplugging the unit for at least 60 seconds and plugging it back in. If the display remains unresponsive or if you're seeing any error codes, this can help reset the control board. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898.
We want to assist you directly and look into this further. Please send us a private message on social media @LGUSSupport with your contact and product details, and we’ll be more than happy to explore available solutions from our end. We’re here to help. ^Juvy
Worst installers!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer are fine. This rating is for the installation. I have my own LG pedestals that are 15 years old but like new. When the installers arrived, they said the installations on the pedestals weren't on the order and refused to install. I started to call Best Buy and they changed the reason and said the pedestals were not compatible and left. I complained to Best Buy and a new crew was sent. They arrived and said they weren't compatible and left. I ended up hiring two men to come and install the washer and dryer on the pedestals WHICH ARE COMPATIBLE. I had to pay people to do Best Buy's job. VERY DISSATISFIED with service. Service people are just downright lazy! I am not recommending this item because I can't recommend Best Buy. I have spent hours on the phone and in the store trying to correct problems with 3 items and my account in general, to no avail.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
NEVER BUY THIS DRYER FROM BEST BUYER
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine turned out to be the absolute worse! But didn't expect Best Buy to be worse. Getting Error Codes non stop. Called Geek squad and they took 4 weeks to respond then claimed could not fix problem but now past return date and Best Buy refused to make a return. They asked me to call manufacturer. I will NEVER buy from Best Buy an appliance again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Lou. Thank you for sharing your feedback. It’s unfortunate to hear about the challenges you’ve experienced with your DLEX4000W and the difficulties with Best Buy’s service. We understand how frustrating error codes and service delays can be, especially when compounded by issues with the retailer.
Please send us a private message on social media @LGUSSupport so we can assist you with the error codes and explore solutions for your dryer. We’re here to help resolve this issue and ensure you receive the support you need.—Junel
Not So Smart Smart Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had trouble with this dryer since we had it installed.
No, I would not recommend this to a friendDon’t forget to order the stackable kit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer/dryer set but very disappointed that a “stackable” set doesn’t come with the stacking kit nor tells you when you order it that you need to purchase it separately
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thank you for sharing your feedback on the LG Dryer (DLEX4000W) model. We’re glad to hear you’re pleased with the performance, but we understand how frustrating it is when essential accessories, like the stacking kit, aren’t included or mentioned during the purchase. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. We recommend checking with Best Buy customer service at 888-237-8289 to purchase the stacking kit or to see if they can assist with any promotions.
If you need further assistance or have any questions, please send us a private message on social media @LGUSSupport. We're here to help you get the most out of your washer/dryer set. We appreciate your patience as we work to improve your experience. ^Juvy
Noisy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit is noisy and sometimes requires 2 cycles to get the job done. Not loving it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for your feedback. We understand the concerns about the noise and performance of your LG dryer model DLEX400. For the noise issue, check if there are any objects stuck in the drum or if the dryer is level and properly installed. For performance, ensure the lint filter and venting system are clean and free of obstructions. If the issues persist, please send us a private message on our social media platform via @LGUSSupport. Our team will assist you with further troubleshooting and find a solution to improve your dryer’s performance. We appreciate your patience and are here to help. ^Sam
LG doesn’t stand by their products
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG support is no good. They are just an overseas call center that reads off a script and can’t help you. They don’t stand by their warranties; it’s all fake. Watch, they’re going to reply to this message with a generic AI-generated response, making it seem like they care
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mikey. Thank you for taking the time to share your experience with LG Dryer (DLEX4000W) model. We're sorry to hear about the challenges you've faced with our product and customer support. We strive to provide top-notch products and exceptional customer service to ensure a smooth and seamless experience. We'd like to connect with you directly to learn more about your experience and see how we can make things right. Please reach out to us on social media @LGUSSupport. ^Juvy
Wasn't installed properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry as well as our old Samsung dryer. Selection panel is hard to read. Have to reset settings every time it's used. Crew that installed it did attached the back exhaust pipe. Called to find when someone could come and fix it and was told 3 weeks. Did it myself.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette