Customer Ratings & Reviews
- Model:
- DLEX4000B
- SKU:
- 6419629
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Built-In Intelligence for its excellent drying performance, quiet operation, and ease of use. Many users highlight the effectiveness of the steam feature and the dryer's large capacity. The positive feedback consistently points to a superior user experience compared to previous dryers. While some find the price to be a significant investment, the overall overwhelmingly positive reviews suggest the dryer delivers on its promises.
This summary was generated by AI based on customer reviews.
Worst Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have consistently supported Best Buy, dating back to the days of Circuit City. However, my recent encounter was far from the "Best" experience. It was, in fact, dreadful. The delivery driver failed to arrive during the designated timeframe of 9 to 1 pm EST. Despite contacting customer service twice that day, they were unable to reach the drivers responsible for delivering my washer and dryer. I had to take a day off and drive my other place (2 hours away) to receive my washer and dryer (we needed the washer immediately). Numerous calls to various customer representatives revealed that Best Buy lacks an effective system to track and resolve issues like mine. Even after visiting the Fairfax store two times, they were unable to assist, insisting that I continue calling customer service. The rationale was that they could not do anything in the system since the transaction was pending. Even, the delivery drivers NEVER updated the system that the washer and dryer were not delivered. Best Buy, can you try to be best next time please? Thank you
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We are truly sorry to hear about the disappointing experience you had with Best Buy regarding the delivery of your washer and dryer. We understand that the situation was frustrating and inconvenient for you, and we apologize for the lack of timely communication and resolution from our end. Your feedback is crucial in helping us identify areas for improvement and ensure better service for all our valued customers. We appreciate your loyalty to Best Buy over the years and regret that we fell short of your expectations this time. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this dryer. I wish it had a wrinkle setting though.
I would recommend this to a friendAppliance delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the delivery of appliance left the boxes in my property.
I would recommend this to a friendBKEK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dries well and quietly. Like the illuminated tub.
I would recommend this to a friendBuy Buy Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same as the matching waster I would recommend buying this.
I would recommend this to a friendDid receive the item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know how I like it because it was never delivered. Still waiting for delivery and I purchased this a month ago!! The delivery man quit!
I would recommend this to a friend1 year issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initually started having issues after having dryer for only 13 months. Dryer would flash off and on, turn off, and not dry clothes properly. Contacted Best Buy due to having protection plan on my dryer. Technican came out and found no issues. Its intermittently would have beeping noise afterwards but would work. Went to the dryer yesterday to do dry my clothes. It is not turning on all together. Contacted Best Buy and was told I will have to pay once more for a technican to come out with the exact problem they never fixed prior. I am over this dryer and would not recommend to anyone.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Ariel. Thank you for sharing your experience. It’s disappointing to hear about the recurring issues with your DLEX4000B and the challenges with service through Best Buy. Since this involves a protection plan with Best Buy, we recommend contacting them directly for further assistance or to address the ongoing problem. If you need additional support, please send us a private message on social media @LGUSSupport. We appreciate your patience and value your feedback. —Junel
Where’s the WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dryer so that I could use it with my LG app just as I do my wash machine. This dryer will not attach to the wifi therefore the WiFi portion is useless for that alone I would give it one start however everything else works well so I gave three stars.
No, I would not recommend this to a frienddryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water line was too far for the dryer to connect. My hope is the remaining dryer features out perform. A disappointment
No, I would not recommend this to a friendAlready problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the dryer just stop with out warring. Then it says clean filter but nothing to clean out
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, BradleyC. Thank you for sharing your experience with us. We understand that you're encountering an issue with your LG Dryer (DLEX4000B) where it stops unexpectedly and displays a "clean filter" notification without visible lint. We understand your inquiry.
The "CLEAN FILTER" indicator is designed as a reminder to check the lint filter before each use. To address this, please try removing the filter, opening it, cleaning it thoroughly, and then reinserting it securely in place. After reinserting, press the START/PAUSE button to begin the dry cycle.
LG Dryer - Check Filter Blinking Light - https://www.lg.com/us/support/help-library/lg-dryer-check-filter-blinking-light--1366647351588
If the issue persists or the dryer will not start, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Horrible dryer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this dryer. I had an older version that was approximately 15 -18 years old that functioned much better than this one. We only replaced it because the washer died and flooded our hallway. We chose to get this version of the dryer because ours was so old and we wanted the newer technology knowing that our dryer probably didn’t have much time left, plus we wanted it to match the washer. Now, every 3rd to 4th load, I have to clean the vents with a brush and a vacuum. The filter is significantly smaller than the filter on my older version. Other than that, nothing has changed much on our side. We have cleaned the vent to outside, we have put a new, shorter vent hose on it, and nothing helps. I have to put in smaller loads to get things dry, which is ridiculous since the should dry larger loads easily. This is awful, particularly for someone recovering from cervical spine surgery and still struggling with a lumbar spine injury. I do not recommend this dryer and wish I could get my old one back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience with your LG Dryer. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Zero
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero complaints major upgrade for me price wasn’t bad
I would recommend this to a friendTERRIBLE
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible machine - even worse customer service from LG - DO NOT buy - its doesn't dry and turns off half way through - has error codes - when talking to LG (best buy send to them direct) they are useless and try and make you pay to get it services/cleaned
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kirsten. Thank you for sharing your experience with the LG Dryer (DLEX4000B) model. We understand your concern about dealing with drying issues, error codes, and unhelpful customer service. We aim to offer top-notch products and great services to ensure a smooth experience. For the drying issue, we recommend checking the lint filter and venting system to ensure they’re clean and free of blockages, as this can significantly impact performance. For additional information, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If error codes are displaying, those may provide insight into specific issues that need addressing. For quick guidance, visit https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742. For further assistance, please send us a private message on social media @LGUSSupport. We're committed to assisting you and ensuring you receive the support you need. We appreciate your patience and hope to improve your experience moving forward. ^Juvy
Too smart for its own good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace our old Samsung Dryer, which had served us well for years. Turns out this LG "Smart" dryer is a little too smart. It keeps throwing a d95 error code saying our vents are blocked up. We cleaned them. Then it kept saying there was a block. We doubled checked the connector per the LG instructions. Nope, still said it was blocked! We hired an outside company to professionally check and clean the ducts all the way to the roof - they said everything was fine. They should have tried convincing the dryer, as it continues to throw the same d95 error code again and again, no matter what size load, whether or not the filter was just cleaned, and after we repeatedly clean the vent. The companion washer is fantastic, but this dryer is a dud. Never seen a smart product be so dumb and worthless.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sazmd. Thank you for taking the time to share your experience with our LG Dryer (DLEX4000W) model. We appreciate your feedback and apologize for the inconvenience you have faced with the recurring d95 error code, despite your efforts to resolve it.
We understand your frustration and would like to assure you that we take this matter seriously. To obtain more details regarding the error code you encountered, please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-understanding-d90-and-d95-error-codes--20150209089448. If you require further assistance or if you have further concerns and questions, please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we want to ensure that you have a positive experience with our products and services. ^Juvy
DO NOT BUY FROM BESTBUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY FROM BESTBUY! Their delivery people wrecked my products. They offered a $200 gift card for absolutely wrecking a $2000 set…. Then NEVER EVEN SENT THE GIFT CARD. I contacted them TWO different times after never getting the gift card. They blow me off every time. DO NOT buy from them. You will not get what you paid for and customer service is a nightmare!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Juke. Thank you for sharing your experience with us. We understand your situation and how important it is to receive the level of service you expect when investing in a premium appliance like the LG DLEX4000B Electric Dryer. While delivery and compensation matters are handled directly by Best Buy, we’d still like to make sure your unit is operating at its best. If you notice any performance concerns, we recommend running the Flow Sense™ indicator check to ensure proper ventilation, as restricted airflow can impact drying efficiency.
https://www.lg.com/us/washers-dryers/lg-dlex4000b-front-load-electric-dryer#pdp_specs
Please don’t hesitate to send us a private message on social media @LGUSSupport so we can assist you further with your LG product. We appreciate your time in sharing your feedback. —Renzo
Sensors are WORTHLESS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG support insists this is working as intended, but even when I set the dryer to "Very Dry", clothes are too damp to fold and put away. This happened when I tested with ONE SHIRT. I do not do large mixed loads. All jeans. Damp. All gym shorts. Damp. All t-shirts. Damp. These aren't huge loads, and I am used to doing loads of similar weight and materials so the sensor in the dryer works properly. They basically told me the sensors will not work unless I do a load of exactly the same things that isn't too big or too small. I don't know how to to make my loads any more the same. I paid more for a sensor feature that is absolutely worthless. This isn't my first dryer with a sensor, and I've never had this problem before. My last dryer barely lasted five years, but at least it dryed on the sensor settings. This will be my last LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tracy. Thank you for sharing your experience with your LG Dryer (DLEX4000W) model. We're sorry to hear about the issues you've experienced with the sensor feature. We aim to offer top-notch products that meet our customer's needs and expectations, but we missed the mark this time. Please visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Forgetful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The techs forgot to hook up the hose for the steam dryer
I would recommend this to a friendHuge mistake
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we bought our new home we went all in on LG - washer / dryer & TVs. This dryer purchase was by far the biggest mistake we made. A couple of weeks in (of course after the 14 day return period), we started getting d90 errors a few minutes into drying. I consulted with LG and we were told it was likely a clogged dryer vent from “years of use” in our house - I explained that that’s highly unlikely since it is a brand new house. I was then told a repair ticket would be opened - never heard back from LG. I called again a few weeks later and again, was told a repair ticket would be opened, no follow up from LG. I tried Best Buy support as well, but was told to contact LG. We’re now shopping for a new washer & dryer (washer has been retaining hair in the drum) and will be staying away from LG in the future.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Horrible install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was horrible washer not leveled, didn’t hook up hoses for the steam dryer. Stuck foot I washer to try to pull stacking it off of the unit that was not installed properly
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Barbara. Thank you for sharing your experience. We understand how important it is for your LG Dryer (DLEX4000W) model and its installation to meet expectations right from the start.
For steam dryer setup, it’s essential that the water inlet hoses are properly connected to a cold water source and the dryer’s steam inlet. If the stacking kit wasn’t installed correctly, we recommend reviewing the installation guide to ensure the washer and dryer are securely aligned and leveled. If you haven't already, we also recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. You can also find helpful instructions and diagrams here: https://www.lg.com/us/support/product/lg-DLEX4000W.ABWEEUS. If you’d like us to assist further or take a closer look, feel free to send us an email at [email protected]. We’re here to help. ^Juvy
Dryer lint sticks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this dryer I had high hopes due to all the good reviews. After each load lint is stuck which requires it being picked out by hand. Also the dryer time can’t be easily customized outside what comes as standard drying time. I would have thought a dryer for this much money would be much better.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, MarcyD. Thank you for sharing your experience with the LG Dryer (DLEX4000W) model. We apologize for any inconvenience caused by the lint sticking issue you have encountered. Our team is committed to providing high-quality products, and we appreciate your feedback as it helps us identify areas for improvement. For help, tips and guidance, you may visit this link: https://www.lg.com/us/support/help-library/lg-dryer-how-to-perform-dryer-maintenance-CT10000011-1428690638456. We understand your frustration with the limited customization options for drying time. We value your input and will take it into consideration for future enhancements. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our products and services to ensure your satisfaction. ^Juvy
