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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 50 reviews

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Rating by feature

  • Ease of Use

    Rating 4.2 out of 5 stars

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers are enthusiastic about the steam feature, citing its usefulness for freshening clothes and its effectiveness on delicate garments like dress shirts. However, a significant number of customers reported that the dryer did not fully dry clothes, requiring additional drying time or resulting in wet clothes. Some also noted that the dryer is quite loud and that the lint filter is prone to damage. The product's longevity is also a concern, with some units failing within a couple of years.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 50 reviews
  • Pros mentioned:
    Steam

    Rated 5 out of 5 stars

    LG steam dryer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer is smaller than others at this capacity. Having a steam dryer allows you to freshen up clothes that aren’t really dirty. Steam drying helps get out wrinkles and makes clothes smell fresh.

    I would recommend this to a friend
  • Cons mentioned:
    Dryer

    Rated 4 out of 5 stars

    Solid dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this dryer. I’m not the biggest fan of the sensor dry, as some clothes are still left damp. The features are great and the 7.4cu ft is very nice for drying blankets and comforters.

    I would recommend this to a friend
  • Cons mentioned:
    Dryer

    Rated 5 out of 5 stars

    Best Dryer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG makes the most reliable and intuitive appliances. This dryer is no exception. It works great. We have no issues. We initially had a problem in the beginning where the dryer wasn't fully drying clothes, but that was due to an issue with the way the outlet was wired. Once I rewired the outlet and use the correct power cable, everything worked perfectly. The app function and notifications are great, especially when you have an LG TV and it shows on the TV.

    I would recommend this to a friend
  • Cons mentioned:
    Dryer

    Rated 3 out of 5 stars

    Does Not Fully Dry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wanted to love this dryer as we have our past LG dryers, but this unit does not completely dry a load itself. Instead, we end up having to do a timed dry after the normal cycle. This has been occurring since we bought it so there should be no issues. Otherwise, it's been a good unit.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well after 2 years of use. Flexible and useful.

    I would recommend this to a friend
  • Cons mentioned:
    Dryer

    Rated 1 out of 5 stars

    Cheap parts, terrible support.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this dryer back in July and it was fine. Not great but Ok. 5 months in the lint filter warped and snapped. Well whatever I thought, this product is still under warranty all is good right? Wrong. Apparently, lint filters are not covered under warranty so now I got to pay to replace the cheaply made part that they could easily supply. Stay far away from LG. They use cheap parts and make you pay the price

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    great Dryer you will not regret owning

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this machines is so quiet that at I thought it was not working during the first few months of ownership. It does what it says, it is energy efficient, dries very well too. Even my mother in law loves it (to her, nothing is perfect, except me)

    I would recommend this to a friend
  • Pros mentioned:
    Steam

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is excellent. Love the steam feature set up the LG app to notify me when the clothes are dry and ready to be taken out. Gentlemen who delivered and set up the dryer were the best. They were done and gone in about 30 - 45 mins.

    I would recommend this to a friend
  • Cons mentioned:
    Dryer

    Rated 5 out of 5 stars

    FUZZY WUZZY WUZ A BEAR

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Finish - The lint trap get filled pretty well. I am clearing my Duct from Lint every 2 weeks to a month. Maybe my stuff is just fuzzy? ... Could be improved upon. Clothes come out Dry. Matches the WASHER!!!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Noisy dryer, and washer rusted

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started to rust just over one year old, located in a very dry part of the home, meaning it is not in a damp basement. probably won't be long before the entire bottom is rusted out. I am very disappointed with both the WM3900HWA washer, and the DLEX3900W dryer, which makes a loud thumping noise while the drum rotates. The previous LG washer and dryer where over 15 years old, and much better quality. I recommend you spend your money on another brand.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Steam

    Rated 5 out of 5 stars

    good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for gift for a friend he had the previous model I guess for a while and ended up finally breaking on him So I decided to get him the whole complete set to replace the broken ones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steam feature

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this Dryer! It is efficient & does a great job without over heating my laundry. My only critique, I wish I had known the Steam feature only worked if you connect it to a water line, which requires a plumber. My first LG Dryer had the Steam feature, except it was a drawer on the top left with a container to pour water into, whenever you needed to use the steam. Which I understand why they changed it, I just wish I had known. Whenever I finally call the plumber, I will get to steam...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this dryer up on my way home from work after the repair told me that it would cost $500 to fix our old drier. I was looking for a floor model to save money. I found his model which almost matched our LG washer. Being and electric it was super easy to set up and install even with my "tricky" vent situation. I plugged it in an worked with no issues. It does connect to wifi for additional drying options but my wife doesn't see a reason for that as there are a ton of settings already. It works great and my wife loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Steam

    Rated 5 out of 5 stars

    washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the steam feature in this washer, takes out most wrinkles and then let item hang for another 10 minutes and your ready to get drerssed.

    I would recommend this to a friend
  • Pros mentioned:
    Steam

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It dries clothes quickly and well, the steam feature is nice for some garments like dress shirts.

    I would recommend this to a friend
  • Cons mentioned:
    Dryer

    Rated 3 out of 5 stars

    Average dryer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good dryer. The sensor does not work with the delicate cycle. Had some early issues with it but seems to work ok.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice solid platform my second set of these had the previous generation and sold with house and got newer ones

    I would recommend this to a friend
  • Cons mentioned:
    Dryer

    Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this thinking it would be great but I have been disappointed. Every load I dry I have to set the timer to really dry to get them dry. Regular dryer setting still leaves my clothes wet. And delicate setting runs for a very short time and clothes are still extremely wet.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette LG

  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this for almost one month and it works great. Slightly on the louder side but otherwise, no concerns so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the wifi. Works as intended. Would purchase again

    I would recommend this to a friend
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