Customer Ratings & Reviews
- Model:
- DLEX6500W
- SKU:
- 6529910
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the dryer's quiet operation, ease of use, and efficient drying performance. Many appreciate its large capacity and sleek design, as well as smart features and the helpful steam option. However, some customers have noted concerns regarding the door latch.
This summary was generated by AI based on customer reviews.
Works great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much better then my last one everything works great!
I would recommend this to a friendDryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer wanted to match all my appliances in my house
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Worked right from the start. Nice machine
I would recommend this to a frienddryer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good...easy to use time will tell still getting used to it.
I would recommend this to a friendCool Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great in size and colors looks good. Can’t wait to use it.
I would recommend this to a friendGood
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works aa it suppose to work. Have had zero issues at the momment.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, expected than i thought, would recommend
I would recommend this to a friendDryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it so far! It is easy to use and looks great.
I would recommend this to a friendI wish the power button was actual button
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like how they are touch instead of actual button you push to turn off and on. Ive accidentally walked by and barely touched button with my body or arms and have turned them on many times
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Chris! We appreciate your feedback; our appliance development team uses reviews just like yours to see how we can do better in the laundry room, so thank you! ^Ian
Never Use Best Buy! Terrible Customer Service!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They installed both washer and dryer, crushed/flattened the rear heat vent, broke the water valve inside and outside the house. We paid a $900.00 plumber repair bill to correct it all. No word from Corporate.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the installation of your LG Dryer (DLEX6500B) model. We truly appreciate you bringing this to our attention. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 for further assistance. While installation services are typically handled by the retailer or third-party providers, we want to make sure your LG units are operating safely and efficiently. For this unit, if the rear heat vent was damaged, we recommend inspecting the airflow and ensuring the vent hose is properly connected and unobstructed. Restricted airflow can impact drying performance and safety. You can find helpful guidance on venting and setup here: https://www.lg.com/us/support/product/lg-DLEX6500B.ABLEEUS. If you’d like us to look further into this or assist with next steps, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
LG appliances, never again.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't wait to get rid of this dryer. The first one arrived but never dried anything. We exchanged it for another one, new one works but the only feature that drys clothes is "power dry", all other modes will just leave clothes a soggy mess. LG support has been useless and refuses to do anything about the unit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Matthew. We really appreciate you sharing your experience with your LG Dryer (DLEX6500B) model, and understand your concern about the core features of the unit aren’t working as expected—especially after replacing the original one and still facing issues with performance. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
The "Power Dry" cycle uses higher heat and extended drying time, which is why you're seeing better results with it. However, if other cycles are consistently leaving clothes damp, it could be related to the automatic sensor drying system not detecting moisture correctly. This can sometimes happen if the moisture sensors inside the drum are not clean. We recommend wiping down the sensor bars located just inside the drum opening with a soft cloth and a bit of white vinegar to remove any buildup from dryer sheets or fabric softener, which can interfere with accurate readings.
Also, ensure your lint filter and exhaust duct are completely clear, as restricted airflow can limit drying power across all cycles. For more help, visit https://www.lg.com/us/support/video-tutorials/lg-dryer-reasons-why-your-dryer-won't-dry-CT10000011-1366647777314.
We’d really like the chance to turn this experience around. Please send us a private message on social media @LGUSSupport, and we’ll take a closer look at your case and explore options to help get your dryer working the way it should. ^Juvy
LCD Not working on 2 new devices!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right-side rectangular LCD does not work at all. The first unit we received had this issue on the 2nd day of use. We returned it to BestBuy and they replaced it a week after the first one. After an hour of delivery and on the first run, the same issue occurred again. The light behind the buttons went away too. Not impressed by the quality at all. Now the promotion season is gone and I cannot get another device with a good price. LG is terrible. The matching washer also shakes in the spin cycle. It shakes the entire floor. Stay away from this!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Arman. We sincerely apologize for the ongoing issues you've faced with your LG dryer and washer, and we understand the frustration this has caused. Your experience is important to us, and we're committed to assisting you in resolving these concerns. If you haven't already, please send us a private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. We'd like to gather more details to better understand your specific situation and work towards a solution. ^Jayne
Not impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same as washer, dents that wrre not shown to us, drier was started for first time and they had to se d a tech out because of the dent it caused drier to make loud clicking nlise where drum waz hitting area de ted.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dale. Thank you for taking the time to review the LG Dryer (DLEX6500W) model. We're sorry to hear about the dents and the loud clicking noise. We aim to provide top-notch products and great service to ensure a smooth and seamless experience. We take your feedback seriously and will use it to improve our processes and prevent similar issues from happening in the future. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Best Buy Lie
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this open box and the tag said excellent condition. Well I traveled 2 1/2 hours to pick it up curbside and when I got home and unraveled it I noticed a dent on the top right side. The dryer looked brand new, but when I started it up it sounded like a college marching band. I am not disappointed with LG cause this is an excellent dryer I do believe, but Best Buy is wrong for saying this dryer was in excellent condition. So the rating is for Best Buy open box products and not the dryer itself.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for reaching out to us regarding your recent purchase of an open box dryer from Best Buy. We apologize for any inconvenience caused by the condition of the product. At LG, we strive to provide high-quality appliances that meet our customers' expectations. We recommend reaching out to BestBuy's customer service department to address your concerns and ensure appropriate actions are taken. If you have any further questions or require assistance, please feel free to reach out us on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne
Multiple Damaged Units
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two busted units in a row! Waiting for the third replacement dryer. It’s been two months!! What are you doing about appliance damage at warehouses?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there.
We're sincerely sorry for the frustrating experience you've had with your Dryer replacements. This is certainly not the standard we hold ourselves to.
We understand your frustration, and we're actively looking into the root cause of these issues. Rest assured, we're committed to resolving this matter promptly.
To expedite the process, could you please send us a private message via Facebook or X (Twitter) @LGUSSupport with your replacement details? Our dedicated team is standing by to assist you.
Again, we apologize for any inconvenience this has caused. Your satisfaction is important to us, and we're dedicated to making things right.
—Kai
Bad purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fourth day of use and it doesn't dry anymore. The Normal drying cycle says 57 minutes, now it changed to 41 minutes ????? The Fan cycle turns off in 1 minute. I was denied LG warranty by LG 09/03/24. THE PRODUCT DOES NOT WORK. product purchased at Best Buy 08/15/24 BAD PURCHASE
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Leonardo. Thank you for communicating with us. We understand that you’re facing issues with your LG Dryer (DLEX6500B) model and that it’s not performing as expected. We aim to provide reliable, high-quality products that exceed our customer's needs. To help address the drying issue, we recommend checking and cleaning the lint filter and vent hose, as blockages can sometimes affect drying performance. Also, ensure that the dryer is not overloaded, as this can impact drying efficiency. You may visit this link: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634 for additional help. Since you've mentioned warranty issues, we suggest reaching out to Best Buy customer service at 888-237-8289 for assistance with warranty claims or potential exchanges. Meanwhile, please send us a private message on social media @LGUSSupport so our team can further assist you with more troubleshooting steps or explore alternative solutions. We appreciate your patience. ^Juvy
- Cons mentioned:Door latch
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||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lid doesn't lock properly. Take more time to dry ( 20 more minutes)
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Raph. Thank you for sharing your feedback on the LG Dryer (DLEX6500B) model. We understand how important it is for your dryer to operate efficiently and safely. We strive to provide high-quality products that exceed our customer's needs. Here’s how we can assist: If the lid isn’t locking properly, this could be due to a malfunction or misalignment. Ensure that nothing is obstructing the latch mechanism and that the lid closes fully. Ensure you’re not overloading the dryer for the increased drying time, as this can affect performance. Additionally, check if the lint filter is clean and the venting system is clear. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. For further assistance, you can reach out to us on social media @LGUSSupport. Our team can guide you through further troubleshooting or arrange for a technician to inspect the unit. ^Juvy
not working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the wifi doesn't work and they have not helped me get it working or set up a time for someone to come out
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with us. We understand that you're having trouble with the Wi-Fi on your LG Dryer ( DLEX6500W) model. To start troubleshooting, please ensure that your washer is within range of your router and that the network settings are correctly configured. For more help, visit https://www.lg.com/us/support/help-library/lg-thinq-appliance-connection-troubleshooting--20152216855767. If the issue persists, we’re here to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help set up a service appointment or explore other solutions. We appreciate your patience. ^Juvy
Bad service with no follow up!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a washer and dryer plus two pedestals. The first dyer was dented. So was the second. The third delivery guys forgot my $32 semi rigid dryer vent hose. I still haven’t got and no contact from the store
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for taking the time to share your experience with the LG Dryer (DLEX6500W) model. We understand the importance of timely and efficient delivery. We aim to provide good products and excellent service to ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 to get the delivery information for your $32 semi-rigid dryer vent hose. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Not efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clothes don't get dry. I have to run the dryer three or four times before the clothes are dry.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Kitty! Drying is half of doing laundry, so we'd love to see what's going on with your dryer! Below is a link with more info regarding common dryer issues, and if the troubleshooting there doesn't resolve the issue, please be sure to reach out with the second link. It'll be our pleasure to help! https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634 https://www.lg.com/us/support/contact ^Ian