Customer Ratings & Reviews
- Model:
- DLEX5500W
- SKU:
- 6532183
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry for its ease of use, quiet operation, and efficient drying performance. The dryer's sleek design and large capacity are also appreciated by users. Additionally, customers love the various features and find the size to be just right.
This summary was generated by AI based on customer reviews.
The place to buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were impressed with the help we received both at the store and the installation of both the washer and dryer.
I would recommend this to a friendNew washer/dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it has smart caoabilities and AI features but you can just be old school and turn it all iff
I would recommend this to a friendDisappointed with LG Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shakes violently. So badly I’m scared to run it. I’ve ran it twice. I double checked level and not wobbly. Everything as far as level and flush to the floor is perfect. It makes a rubbing sound at startup. It damaged my dryer in its violent shaking fit
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Travis. Thank you for sharing your experience with us. We understand how concerning it must be to have your LG Dryer (DLEX5500V) model shaking violently and making a rubbing sound. We strive to provide high-quality products and ensure a smooth experience.
It sounds like the issue could be related to an internal part, such as the drum, or a possible imbalance in the load. We recommend checking for any objects that might be caught in the drum and making sure the dryer’s drum and motor are properly aligned. Additionally, we suggest running the dryer with a smaller load to see if that helps reduce the shaking.
If the problem continues, we recommend sending us a private message on social media @LGUSSupport. Our team will be happy to assist further and explore additional solutions, including possible repairs if necessary.
We appreciate your patience and are here to help get your dryer working as it should. ^Juvy
LG 7.4 Cu. Ft. Smart Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer unit was delivered with a sizeable dent and we are awaiting replacement. The unit makes a loud noise when running but it could be a result of the dent. On the plus side it has a number of cycles and turns itself off when the clothes are dry.
I would recommend this to a friendElectrical short
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for almost two years. Last week I put my hand on the top of the dryer to check the clothes and a giant spark shot out of the top of the dryer and burned my hand. I have total tech so exchanging it was easy. I'm just glad my kids didn't touch it and get hurt.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Chris, thank you for taking the time to share your experience. We’re relieved to hear you’re okay and that your Total Tech coverage helped with the exchange process. Safety is always a top priority, and we appreciate you highlighting this situation.
If you ever need support or have questions about your new unit, feel free to send us a DM at @LGUSSupport. You can also find helpful resources, manuals, and warranty details for the DLEX5500V on our official support page.
Wishing you and your family peace of mind and smooth laundry days ahead.
-Avril
WTH!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait over a month for delivery. Then come to find out that it was rescheduled on day of delivery. Ticked me off so I canceled the order. Too bad for Best Buy. But it’s ok my old dryer still works.
I would recommend this to a friendStressful
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did our research and set everything up to have the washer and dryer installed and old appliances removed. When the guys came to install they said they needed different parts than they had on them. They seemed confused then decided they couldn’t do it. We bought the set to replace a stacked set of the same size in a cabinet. The cabinet was definitely built first, so the old set was installed in the space as it is. They said we would have to take apart the cabinetry before they could install, and also tried to say the set wouldn’t fit, even though the dimensions are smaller than what we are replacing. They wanted to leave new appliances but we dont have a garage or anywhere to store them so they finally agreed to take them back. Everyone was nice but the situation was stressful and we couldn’t afford to replace our cabinetry so we ended up cancelling the whole order. I’m wondering now if the install team just wanted an easier job. We seriously considered taking apart our kitchen. Still feeling stressed and unsure how to replace our washer and it needs replaced asap. Unfortunately, the deal we got over Black Friday is also gone. Very stressful and made me lose trust in purchasing from anyone who uses a third party installer. I have no way to know if they are good but I’m hoping to buy them again eventually.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with LG Dryer (DLEX5500V) model. We're sorry to hear about the installation process of the unit. We strive to provide top-notch products that meet our customer's needs and expectations. We will take your feedback into consideration and work towards improving our installation process to ensure smoother transactions for our customers. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Washer LG
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is good, the only concern is the doors of washer and dryer installed opposite way so it is hard to move washed stuff to dryer. It need more tile for better review....
I would recommend this to a friendHelp
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this dryer after getting the proper connections installed but i keep getting this error. What does it mean?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Dryer (DLEX5500V) model. We appreciate your feedback and apologize for any inconvenience you have experienced with the error message. Our goal is to ensure that you have a positive experience with our products, and we are committed to resolving any issues you may encounter. To better assist you, we would need more information about the specific error message you are encountering. However, we can provide some general troubleshooting steps that may help resolve the issue. Please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-error-code-list-CT10000011-20152310891742. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Not sure yet?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure yet about this product? When it was delivered originally it was damaged and the delivery date of the new one is not for another week.
I would recommend this to a friendWobbling dryer door
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer door wobbles, the same reason that I had to return the first one. The guys that install the machine claimed that it’s the way it is with all the dryer product for that model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dryer (DLEX5500V) model. We understand how frustrating it is to deal with a wobbly dryer door, especially after having to return a previous unit for the same issue. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. If the installation team indicated that this is a common issue with that model, it’s definitely worth reaching out to our support team to see if there are any recommended solutions or adjustments that can be made to improve the door's stability. Please send us a private message on social media @LGUSSupport. We're here to assist you with troubleshooting and to ensure you have a positive experience with your dryer. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy
Unit was DOA and Best Buy drops the ball
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea if the dryer is any good. The installer could not get it to power on. As he left he was on the phone to someone initiating a unit exchange. He said someone would be in touch. 11 days later I have to call Best Buy to find out what's going on. This initiates the actual exchange process as they had no record of the failure. The soonest exchange will be next Tuesday, so not too bad. Luckily we aren't living in the house at the moment but it would be nice if people would do what they say they are going to do.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for taking the time to share your experience with the LG Dryer (DLEX5500V) model. We understand how important it is to have a functioning appliance, especially when it comes to home essentials like a dryer. We aim to offer reliable, high-quality products and great services for a smooth experience. We've noted your feedback and will work on it to prevent similar issues. We'll make sure the exchange process goes smoothly. If you need further assistance, reach out to us on social media at @LGUSSupport. ^Juvy
NEVER EVER AGAIN !!! The worst customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible horrible experience !!! They sold this washer and dryer but it was never in stock !!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Catalina. Thank you for sharing your experience with us. We understand your concern about purchasing an LG Dryer (DLEX5500WSKU) model and then experience delays due to stock issues. We strive to provide exceptional services and ensure a smooth experience.
We want to make sure you're taken care of, and if you're still looking for a solution or if you're considering another model, we're here to assist you in finding the right unit.
Please send us a private message on social media @LGUSSupport with your order details, and we’ll do our best to help resolve this issue and provide you with the support you deserve.
We truly appreciate your feedback and are committed to ensuring your satisfaction. ^Juvy
Dryer return and have to wait over three month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer had to be return before installation because it was damaged. Had to wait over a month for the dryer. Now I have to wait till end of August for the replacement. My old dryer was keft in the middle of my living room.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Smart Electric Dryer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Dr Mahalec
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse Sale person and worse installation personell
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Vladimir. Thank you for taking the time to review the LG Dryer (DLEX5500V) model. We're sorry to hear about the negative experience you may have had with the salesperson and installation personnel. We strive to provide excellent service to all our customers, but we fell short in this instance. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Never again
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the item to work when delivered to my house !!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm truly sorry to hear that you have had trouble with the item not working when it was delivered. I understand how frustrating and disappointing that must have been for you. Please accept our sincerest apologies for the inconvenience this has caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Pros mentioned:Ease of use, Efficiency, Noise level
Quiet dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very user friendly. Quiet and efficient. Love the dryer.
I would recommend this to a friend - Pros mentioned:Noise level
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent set, both quiet and thorough. This is my first front loader and I love it
I would recommend this to a friend - Pros mentioned:Efficiency, Noise level
Love my new dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet , efficient, and lots of nice settings. Definitely recommend.
I would recommend this to a friend Love It!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this dryer!!! It has a lot of cool features and I love that you can use the LG ThinQ app to monitor it with any other LG appliances! I can use the app to tell me when my dryer cycle is done, how long I have left on a load or to just keep up on certain maintenance things!
I would recommend this to a friend