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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 213 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers have good things to say about the 7.4 Cu. Ft. Stackable Smart Electric Dryer with TurboSteam, especially its drying performance and ease of use. Many appreciate its quiet operation, efficiency, and large capacity, which is suitable for king-size bedding. The dryer's sleek design, attractive appearance, and various features, including the steam option, are also well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-213 of 213 reviews
  • Rated 3 out of 5 stars

    Waiting on item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting for delivery of this item, ordered Dec 16, 2023

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    ISSUES

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer keeps stopping, sometimes it takes 4 hours for clothes to dry because of it, at other times I have to repeat dryer cycle again, just to get the clothes to dry. Called LG and the young lady ended the conversation abruptly, because I asked her an question, the worst customer service ever.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for taking the time to provide feedback on your experience with the LG Dryer (DLEX6700B ) model. We're sorry to hear about the problems you're having with your dryer and the experience with our customer service. We aim to offer good products and excellent service that meet our customers' needs. If you need help, visit this link: https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-turn-off-abnormally-CT10000011-20150485215101. You can also reach out to us on social media @LGUSSupport for more assistance. ^Juvy LG

  • Rated 2 out of 5 stars

    Washer dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over priced Not good looking Would like to return for an Electrolux

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 2 out of 5 stars

    Req to send a Manual

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no manual with dryer. Could you send a Manual to me?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Electric dryer came damaged beyond compare

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Electric dryer came damaged beyond compare had to send it back to the warehouse

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Michelle. Thank you for taking the time to leave us feedback. We're sorry to hear that the electric dryer you ordered arrived damaged to the extent that you had to send it back to the warehouse. We understand how inconvenient it must have been for you to have to go through the trouble of returning it. If you have any concerns about other LG products, please send us a private message on Facebook or X (Twitter) using @LGUSSupport and we will be more than happy to assist. ^Dan LG

  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Black Friday haul

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this during black Friday. It meets all expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Washer! Super intelligent! Very efficiency and A+ for LG for this amazing machine!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, drys well, lots of options for different cycles! The app and connection to the internet are pretty cool. I know when the laundry is done and even changed the end-of-cycle tune. This is a good-looking machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer and dryer I love this set. It is easy to use once you set the cycles you don’t need to do it again. Low my electricity bill..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG SMARTY DRYER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BOUGHT THIS FROM BEST BUY, ONLY TO FIND OUT..IT IS THE BEST BUY!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laundry made easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very user friendly, makes laundry enjoyable and easy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective Unit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I have been a great fan of LG washer/dryer in the past, they have certainly come down a notch or two in their quality and service. I believe this is one of those newer units that probably still needs a lot of testing; they delivered a defective unit to me. It's been over two weeks since I received delivery of this unit and between LG and Best Buy Total Tech they haven't been able to fix the issue or provide a replacement unit so far. I am looking forward to their next appointment that is scheduled a week and a half away out - that would make it 25 days since I first took delivery of the defective unit and hopefully getting it up and running. I will put LG back on the list of suspect brands to watch out for after this experience!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer LG

  • Rated 2 out of 5 stars

    Dryer Quit After 7 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our LG DLex model dryer quit heating and drying after only 7 years. Disappointing

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We apologize that the dependability of your LG Smart Electric Dryer has been a source of frustration for you. Your satisfaction is very important to us, and we understand your concerns. We want to ensure that you have a more satisfactory experience in the future, so we recommend contacting our LG Social Media team on Facebook or Twitter using the hashtag @LGUSSupport and including the model and serial numbers of the dryer. We'll handle the rest! Rita LG