Customer Ratings & Reviews
- Model:
- DLG3601W
- SKU:
- 6419619
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 7.4 Cu. Ft. Stackable Smart Gas Dryer with Built-In Intelligence highly for its ease of use, excellent performance, and substantial capacity. Many appreciate the dryer's quiet operation and its ability to efficiently dry clothes. Positive feedback consistently highlights the straightforward programming and effective drying capabilities. The dryer's large capacity is also frequently praised for accommodating even king-size bedding.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has dropped the ball major. Dryer is defective. Replacement is a mess!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Dryer (DLG3601W) model. We understand the disappointment caused by the challenges you've faced with your LG unit and the difficulties in getting a replacement. Please know we strive to provide reliable, high-quality products, and this is not the experience we want you to have with our products and service. Your feedback is important, and we would like to assist you further in resolving this issue. Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Bad installers, never got product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How can I review something I never got? Your installers refused to install it, then refused to come back. Juan Cisneros should be fired.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention, Katie. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Jovelyn
not that great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door sensor is bad which always requires a power cycle. Sometimes, it requires several power cycles.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
slow drys
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't dry fast or well, requires multiple cycles to dry
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If using the Normal cycle, deselect the ENERGY SAVER option. The Energy Saver option is selected by default. This option reduces energy use by adding an air dry section to the beginning of the cycle. It is normal to feel no heat at the beginning of the cycle while in ENERGY SAVER mode.
Also you may want to considering adding wool dryer balls to your load, they do a great job keeping your clothing separated allowing for better air circulation. ^Jennifer
- Pros mentioned:Drying performance, Noise level, Overall performance
Great gas dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box because we needed a gas dryer unexpectedly and it's been great. It's very quiet and dries perfectly. Especially nice was they loaded it into our truck for us at the store.
I would recommend this to a friend - Pros mentioned:Drying performance, Noise level, Overall performance
Nice dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking large dryer. Dries clothes fast and quiet. Paid $699 for it. I thought it was a great price for an LG dryer.
I would recommend this to a friend - Pros mentioned:Drying performance, Noise level
Wonderful product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent dryer. You can set it with an app. It dries clothes very well. Set up was easy and its stackable. I love the many features and how quiet it runs. This was an excellent choice for us. And Best Buy made it better with a great price.
I would recommend this to a friend - Pros mentioned:Overall performance
LG Gas Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic value for the price I paid. I've had it now for a couple of months and the dryer is still working great. Dries clothes super fast. Looks sleek. Love it!
I would recommend this to a friend - Pros mentioned:Overall performance
great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product,one the best in the market today just buy, noregret later for sure.
I would recommend this to a friend Stopped Drying Clothes in "Normal" Default Setting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer worked well for about 7 months, occasionally leaving some clothes damp on normal cycle, but nothing surprising. Then, it started leaving clothes completely wet in normal cycle. I noticed that it defaults to "Energy Saver" mode when selecting Normal dry cycle. I must manually change the dry level to get the energy saver light to turn off and dry the clothes. Not sure what changed, but I didn't change anything on my end. I had an older LG model for 10 years and it worked flawlessly.
No, I would not recommend this to a friendDidn’t Last an Hour
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only bought LG because it’s one of the on.y brands available. As expected, it’s total junk. Have owned if for a few hours and it’s already squeaking. Can hear the hamster wheel running from across the house.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Don’t Buy- Damp and cold clothes in any cycle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst dryers that I have across. Any number of cycles of various heat settings DO NOT dry the clothes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes at least 90 minutes to dry a regular load of clothes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette