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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 305 reviews

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Rating by feature

  • Capacity

    Rating 4.9 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence as a quiet and high-performing appliance. Positive feedback frequently highlights its ease of use and fast drying times, with many praising its gentle yet efficient drying capabilities. The dryer's ability to handle larger loads is also noted. Overall, customer reviews paint a picture of a user-friendly and effective appliance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 305 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Upgrade Achieved

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer! This is a replacement for a previous LG that lasted 10 years. The ThinQ app is awesome. I am able to manage and download cycle options. I also get alerts, the steam is feature is much easier and better than my previous LG unit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I’m in love with my new dryer!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. I recently switched from 35 year old Maytag washer and dryer to the LG dryer. I love this dryer so much. I love the notifications on the app when it’s done and being able to check remaining time! I love the downloadable options! I especially love the AI technology from washer to dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Wont regret!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had bad experiences in the bad with front loaders , but I wanted to give this one a try. My washer never smells, it seems to clean my clothes very good while saving water. This LG washer has really changed my perspective on front loaders and given me faith again. I love LG products!

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    LG Smart Washer & Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with this smart washer / dryer! Makes laundry not so tedious, plus clothes are so much cleaner than our last W/D that we also bought brand new years ago!

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Love wash

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth and good smell every load and very clean!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    5star

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and dryer is by far the best set I have ever owned. They're very easy to use and have many different settings that makes life easier.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cheap dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs great, easy to install and steam option is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean machine(s)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machines and great treatment by Nick Acosta at Best Buy store on La Brea in Los Angeles (Only hiccups….turned down for $400 washer rebate because I had one 13.5 years ago! And Price Guarantees; hassle as I was on 30 th day. Nice people on phone but I never heard back on refunds due to lowered prices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had the dryer for about two weeks and so far it’s been working well. It has a speed dry option which is convenient. Best Buy installation was quick and efficient. They forgot to do the door reversal but it was so easy to reschedule that service. I recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Front loader set I have owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this set to replace our LG high capacity top load set. We have been using it for a month and have had no issues. We constantly had off balance issues with the top load. My only complaint is with heavy loads it’s loud for spin out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with my washer and dryer, I would recommend to family and friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our new dryer!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer! Install was seamless. Thanks BestBuy!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this appliance for about a month now, and so far it's doing it's job!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    OK, but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is decent, but there’s a major design defect: Menu has no backlighting and is dark grey on black. If this seems minor, it isn’t. We have to deal with it every single time we use it. We have to keep a flashlight nearby.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    Stopped working less than 1 month of receiving it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 weeks, stopped working. Power turns on but drum won’t turn. Start light flashing and no response. Called LG and they said it will take 24-48 hours just to find out when someone can come out and look at it.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working properly. This feedback will be shared with our product team. We apologize for any inconvenience.^Venette LG

  • Pros mentioned:
    Drying performance, Ease of use, Overall performance

    Rated 5 out of 5 stars

    Best Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best dryer ever. The price was very very good. All the drying modes are very smart. Easy to use, energy efficient, dries clothes very fast. Takes care of delicates and the steam function helps with the T-Shirts

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    LG Fan For Life!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Have used LG Washers for ages. They are quiet, and very efficient, and have a huge capacity. Its simple to use and for my particular model has App connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Overall performance
    Cons mentioned:
    Sensor

    Rated 5 out of 5 stars

    LG Gas Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First unit had a bad sensor and was replace with new unit and it works great Quiet and efficient plus getting rebate from gas company You can put an entire comforter in here

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance, Overall performance

    Rated 5 out of 5 stars

    Lots of Dry Shirts, Yay!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer rocks! I have lots of flexibility with the different programs and options, and it is FAST. My first load was about 8 heavy bath sheets, some of them double-thick Turkish that used to have some damp spots after the auto-dry function but not this time: everything was dry as it should be. next was a backlog of shirts, a mix of silk and rayon along with some knits and oxfords, a total of 18, to see what overfilling would do. Some of those silks balled up and were a little wrinkly so less stuffing too much in the machines. Summary: works great, looks cool, glad we got it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    My new dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent dryer. Very quite. Lots of drying features. Download the LG app and there are more features to this dryer. Through the app it tells you when the dryer cycle is complete. If you can’t get to the dryer right away, the dryer will periodically spin to keep the clothes from wrinkling. The steam refresh option is top notch.

    I would recommend this to a friend
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