Customer Ratings & Reviews
- Model:
- DLGX4201B
- SKU:
- 6419613
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 7.4 Cu. Ft. Stackable Smart Gas Dryer with Steam and Built-In Intelligence as a quiet and high-performing appliance. Positive feedback frequently highlights its ease of use and fast drying times, with many praising its gentle yet efficient drying capabilities. The dryer's ability to handle larger loads is also noted. Overall, customer reviews paint a picture of a user-friendly and effective appliance.
This summary was generated by AI based on customer reviews.
Door seems cheap but the rest seems good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the dryer but the door seems a bit cheap. I hope the door holds up.
I would recommend this to a friendWasher/dryer set
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third generation of this set of appliances. Lg has always been good choice
I would recommend this to a friendWorth the cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good among all other brands. Recommended washer and dryer
I would recommend this to a friend- Cons mentioned:Sensor
Buyer beware, this dryer is JUNK!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is a piece of junk. The unit's temperature sensor broke on month 13th of the warranty. Best Buy sent us to the manufacturer, who in turn, sent a tech that did nothing. LG couldn't figure out how to repair it and never called us back to offer a solution. Now we are stuck with a Washer and a dryer that sort of works.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gabriel. Thank you for sharing your experience with the LG Dryer (DLGX4201B) model. We understand your concern about dealing with a malfunctioning appliance, especially after a short time. We strive to provide reliable, high-quality products that exceed our customers' needs. It’s concerning to hear about the temperature sensor issue and the lack of follow-up from support. We recommend reaching out to our customer support team directly for assistance in resolving this matter. They can help determine the next steps for repair or replacement.
Please send us a private message on social media @LGUSSupport, and our team will gladly assist you further. Your satisfaction is important to us; we want to ensure you get the help you need. ^Juvy
Unhappy customer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a steam kit for my dryer and they did not hook it up. I don’t even have the kit! They were in such a rush that it was too late for me to get them back. Now, I’m still waiting for a tech guy and I hope he will have my steam kit because I don’t have it. Im so unhappy with the cycles on the dryer too. What a mistake I made. It’s all my fault because I loved my LG Trom that I had for 15 years and didn’t even look at other machines. I’m an idiot!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
disappointed on install service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am in a wheelchair and attempting to move back in my home which was destroyed by fire and when the service man came to deliver my dryer, and by the way I purchased two dryers and two washing machinea, they said they couldn't connected to my propane gas. I'd gone to all the trouble to get a LPG conversion so that everything was ready for each dryer. Very disappointed on install only
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
- Cons mentioned:Sensor
Wonk, wonk, wooooonk.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes approximately 2 hours or more to get completely dry. It uses a sensor. The sensor shuts the dryer off as if its ready. You must reset the dryer and turn it on over and over again until the clothes are completely dry. I will be calling to have them pick up the dryer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .For the model DLGX4201B, per the owners manual: "Proper airflow is critical to the efficient operation of clothes dryers. A lint filter which is full of lint or clogged with fabric softener sheet residue can reduce the airflow to the point that the time required to dry clothing will be greatly increased. Another factor affecting dry time is your home exhaust system. An exhaust system which is dirty and clogged with lint, or is excessively long, needs to be professionally cleaned or repaired." Also it is important that items need to tumble freely: For a small load, the tub should be 1/4 full. For medium load, the tub should be 1/2 full. And for large loads no more than 3/4 full. For other troubleshooting advice check out our YouTube support video: https://www.youtube.com/watch?v=e5Hsjy1IHa0 ^Jennifer
T
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with the installation. Service provided by Pacific Sells is very lousy
No, I would not recommend this to a friendNever getting dry
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Starting from the first month we purchased it, it had heating issues. We contacted customer service and they only provided us with instructions on how to reboot the circuit. This never work. As time went by, the heating needed rebooting more frequently and sometimes it required multiple reboots to get it to work. It continues to be an issue to this day. My recommendation to those researching a dependable washer/dryer, stay away from LG. This will be our last LG purchase of any product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
Skip this one.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Nov. '22. Sensors don't work well. Most times have to use manual dry, and do over and over. Error codes all the time. Company said it meant vents clogged. I paid $600.00 to have all dryer vents cleaned professionally right up to the roof. Store where I purchased it, has it on "Clearance" not just on sale. It was the newest and most expensive model when I bought it. A piece of junk.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks for taking the time to post your review. We'd be happy to further assist you regarding the error codes. Please contact us at (800) 243-0000 between Mon. to Sun. 8AM - 9PM EST. We'd love to get any issues you're dealing with in regards to error codes resolved. ^Chris
Washer is not doing its job.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can still smell dirty laundry on me occasionally and thats even when using liquid softner and bounce in my dryer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Gas Dryer. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Don't buy this dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe the worst dryer I've ever owned - would give zero stars if I could. "Sense Dry" is supposed to let you know when the lint filter or ducting is too clogged hence interfering with performance - this feature just prevents clothes from ever being dry. Constant error codes even the cycle right after the service tech "confirmed" machine was in good working order and I cleaned the vent from dryer to the roof including visual inspection of zero lint - d95 again. Unacceptable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
DLGX4201B is Not Compatible with Amazon Alexa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales associates in Roseville, MN told us how this device was compatible with Amazon Alexa and how they used it themselves and had purchased this model (an upgrade over the base model). It has arrived and been installed and it turns out it is not compatible and never was. Model: DLGX4201B
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
So many features, but still can't dry clothes.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clothes always finish either wrinkled or still slightly damp. The auto-sense feature definitely underestimates the amount of time needed to dry. I end up needing to add or restart another cycle for the clothes to come out warm and unwrinkled to fold them. Despite all the built in "intelligence", there's no setting on here that says "finish the job"
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
Lousy service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people never installed it. They refused even though we paid for it. They said someone would call in 5 minutes. No one called. Eventually my husband had to install it himself.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
2 Damaged Dryers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over 6 hours on phone between LG & Best Buy for broken dryer (finally replaced); took 2 weeks. Then new dryers steam connection stripped - all plastic…
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Faulty Installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Faulty installation resulted in gas leak. Gas company had to come out and repair. Gas co charged me and Pacific Sakes would not reimburse
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Junk bestBuy delivery and installation support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy not installing the product even after 4 installation appointments.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Worst dry I ever purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t dry all of the clothes. Not good at all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This does not seem right, thank you for bringing this concern to us. We understand how the inability to dry clothes of your LG dryer must have been frustrating. We would be pleased to look into this, but we must switch to a platform that allows for back-and-forth conversation. Kindly send us a private message on Facebook or Twitter at @LGUSSupport. -Cazz
Doesn’t rub
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are times where the washer won’t even start up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki