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Customer Ratings & Reviews

Your price for this item is $1,029.99
The comparable value price is $1,549.99

Customer reviews

Rating 4.7 out of 5 stars with 207 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.9 out of 5 stars

  • Dry Time

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are pleased with the 7.4 Cu. Ft. Stackable Smart Gas Dryer's overall performance, drying capabilities, and ease of use. Many appreciate its quiet operation and stylish design, while the smart connectivity features, allowing for remote control and notifications, are also frequently praised. The dryer's large capacity is another frequently cited positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 207 reviews
  • Rated 5 out of 5 stars

    Happy lady

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am excited, I love how my new washer and dryer work, the different cycles they have help me a lot and they are super fast, I love how they leave my clothes now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid design and full featured

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG dryerunit has not disappointed. It’s very sturdy and intuitive to use. It’s fairly quiet considering it’s load capacity. I’d recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works Amazing! i love the Little sound effects it has!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice dryer. Only complaint is setting up the app and connecting. Just doesn’t work. Had to google it and required two devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No title

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the set. Works well and does a good job......

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tamara Warner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delighted with my purchase It is quality easy to maneuver! I am delighted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, I recommend to everyone who want good quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love thisn

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient product that you can control from your phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer dryer combo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer dryer combo including the storage drawers underneath

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Dryer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from the start of my purchase to the delevery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    buyer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent washer dryer however closet shorter than washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super excited abou this purxmchase. Good reputation for LG

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG new look with the best washer and dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG is the only way to go when cleaning your clothes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very nice washer, it is a bit too loud. I liked the AI wash function.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there. We appreciate your time in leaving us a review in regards to your 7.4 Cu. Ft. Smart Gas Dryer with Steam and Sensor Dry in Graphite Steel. Thank you so much for taking the time to leave us a 4-star review. Your comments have been shared with our entire team. When we hear from happy customers, we spread the positivity around! ^Anthony LG

  • Rated 4 out of 5 stars

    LG Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well in designated space. Still new however it appears to be efficient.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were disappointed in the installation of the dryer and washer. We were unable to communicate with the installers since they did not speak English and we didn't speak Spanish. They neglected to turn on the gas on the dryer and didn't secure the washer drainage hose. We had to have a service visit to correct both problems causing us to be without a washer and dryer for another week.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, George. Thank you for sharing your experience with the LG Dryer (DLGX5501V) model. We understand your concern about experiencing installation issues and the communication barrier with the installers. We strive to provide excellent services and ensure a smooth experience. To avoid future issues, we recommend checking the gas connection and the drainage hose after installation to ensure everything is properly secured. You can also contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you need further assistance or have any other concerns, please send us a private message on social media @LGUSSupport, and our team will be happy to help. We appreciate your patience and the opportunity to resolve this for you. ^Juvy LG

  • Rated 1 out of 5 stars

    Not a durable dryer - broken within 2 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our dryer stopped working at the 2 year, 2 month mark - NOT what I would anticipate from a washer/dryer unit costing around $2500 to purchase and install. Very unhappy with this model/brand - I will not be buying an LG again in the future.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. We appreciate you sharing your experience with the LG Dryer (DLGX5501V) model. We understand your concern about a premium unit that doesn’t meet expectations after a significant investment. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Please try performing a power reset by unplugging the dryer for 60 seconds. Also, ensure the lint filter and exhaust vent are clean, as blockages can affect performance. For more assistance, visit https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898.

      Feel free to send us a private message on social media @LGUSSupport. We appreciate your feedback and are here to help! ^Juvy LG

  • Rated 2 out of 5 stars

    Why pay for features you can't use out of the box?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You pay extra for a steam model and it doesn't come with the hookup for steam? That seems very odd. Now I have to order more parts and since I just paid for this dryer to be installed and they didn't install the steam hookup, I'll have to do it myself...

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Adam. Thank you for your feedback on the LG Dryer (DLGX5501W) model. We understand your concern about paying extra for features like steam functionality, only to find that the necessary hookup isn’t included. We strive to provide excellent services and ensure a smooth and seamless experience. To resolve this, we recommend reaching out to Best Buy customer service at 888-237-8289 to see if they can assist you in obtaining the required hookup. If you need any further help or have more questions, please feel free to send us a private message on social media @LGUSSupport. We’re here to support you and ensure you can fully enjoy your dryer. Juvy LG

  • Rated 2 out of 5 stars

    Poor Service led to cancel my purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Team must be more Prompt. I am glad you asked for my Review. Brian at Porter Ranch branch must learn to be respectful toward his customers. I spoke to his manager Scott and he simply that is 'Brian"!! Really that how it should be???

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello! Customer care is our number one goal, and we're disappointed to hear you didn't receive the LG experience. If we can ever help in the future, please don't hesitate to reach out; we'd love to help in the laundry room! ^Ian LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    We love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this dryer! We bought it as a set and got pedastles to go along with the washer and dryer. The capacity and efficiency are fantastic and we couldn’t be more pleased with our purchase.

    I would recommend this to a friend