Customer Ratings & Reviews
- Model:
- DLGX6701B
- SKU:
- 6512284
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 7.4 Cu. Ft. Stackable Smart Gas Dryer with TurboSteam for its overall and drying performance, noting it gets the job done quickly. Many appreciate its ease of use, large capacity, and sleek design. Users also highlight the low noise level and effective wrinkle reduction.
This summary was generated by AI based on customer reviews.
Great Dryer.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome! So much smoother than my old unit. The A.I. Dry works great.
I would recommend this to a friendNo more Laundromat!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item for my daughter for her first home. She love it.
I would recommend this to a friendLow quality for price
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years and 1 month into our purchase and the motor is shot.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rich. Thank you for taking the time to share your experience with the LG Dryer (DLGX6701B) model. We understand your concern about facing a major issue like a failed motor just after the two-year mark, especially after making a long-term investment in your home. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
While the standard warranty may have passed, we’d still like to explore what options are available for you. One helpful step you can try is to unplug the dryer for a few minutes and plug it back in, then check if the drum attempts to turn when starting a cycle. Sometimes, a reset can help diagnose whether it's a motor issue or possibly a related sensor or board concern.
We’d like to take a closer look at your concern and see how we can assist. Please send us a private message on social media @LGUSSupport, and we’ll work with you directly to review next steps and potential solutions. ^Juvy
Dryer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only reason why a fair rating is because the first time I used it….it didn’t work !!! Had to return it and exchange it for the same one. Still haven’t received it. Hoping it was just bad luck. Because the washer is amazing
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi, BigB. Thanks for reaching out. Hopefully you were able to get your LG Gas Dryer to work. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
- Pros mentioned:Drying performance
Bad dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works but has a bad sound I have to return it It does dry but the bagging is awful and just getting louder.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Luis. Thank you for sharing your feedback on the LG Dryer (DLGX6701B) model. We're sorry to hear about the issues you've encountered with your unit. We want to provide good products that meet your needs. In the meantime, please visit https://www.lg.com/us/support/help-library/lg-dryer-common-noises-during-the-dry-cycle--20153081341056. Regarding return, we recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Drying is horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried multiple settings to dry different items and failed every cycle. Leaves clothes badly wrinkled and mixed wet and dry items. Turned heat up to high and only filled half of capacity and had still had to cycle the dryer two cycles to remotely dry the items. Either i have a defective dryer or everone’s expectations are really low.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
No support from Best Buy. Dryer doesn’t work.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installed and it never worked. We are now at 93 days and they won’t support.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about having issues with your LG Dryer (DLGX6701B) model, especially after installation and with support being unavailable at this stage. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
We recommend checking if the warranty covers the issue or if any troubleshooting steps can be explored. One step you could try is performing a reset by unplugging the dryer for about 10 minutes and then plugging it back in, which can sometimes resolve certain issues. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898.
Please send us a private message on social media @LGUSSupport, and we’ll assist you further with resolving this matter. We’re here to help. ^Juvy
Garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this pair because i was told they are the best on the market. One month after recieving the dryer it quit heating. Ignitor already went out. These are anything but reliable and quality is sketchy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG Dryer (DLGX6701B) model. We regret any inconvenience you have experienced with the heating issue.
We understand how frustrating it can be when a product doesn't meet your expectations, especially when expecting reliable and high-quality performance. We strive to provide our customers with the best products, and we are disappointed to hear that you have encountered issues with the dryer's ignitor within just one month of receiving it. We're here to help. Please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-lg-dryer-not-drying-or-heating-CT10000011-1432223739634. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Mr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered the wrong product 4 times. Promised to deliver at my request
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bruce. Thank you for sharing your experience with us. We understand your concern about receiving the wrong product multiple times. We strive to provide exceptional services and ensure a smooth and seamless shopping experience. To assist with this issue, please double-check the order confirmation and shipping details to confirm the correct model number. This information will be helpful in resolving the delivery mix-up. Please contact Best Buy customer service at 888-237-8289 for immediate assistance. If you need further assistance, please reach out to us on social media @LGUSSupport with your order details and a description of the issues you've faced. Our team will work to expedite the delivery of the correct unit and address any ongoing issues with the process. ^Juvy
- Pros mentioned:Overall performance
Love this dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Set up properly. Quiet and efficient. Love the AI dry feature. Set it and forget it.
I would recommend this to a friend Smart machines = loss of privacy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product requires that you down load the app to access all the features and cycles. LG then tracks your usage. Great machine but you lose control privacy. If just want to dry my clothes not have a machine collect data.
I would recommend this to a friend- Pros mentioned:Overall performance
Washer and dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it It works great LG for me it’s one of the best
I would recommend this to a friend - Pros mentioned:Drying performance
LG Washer & Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this! Fast washing and drying. I would highly recommend this product
I would recommend this to a friend Good washer and dryer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good machine I’m really happy I recommend this product.
I would recommend this to a friendStuck with wrong charges. Dont know what to do.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never get best buy credit card. The best buy agents dont know about the charges on card. Bankers dont know the product ordered and am stuck with wrong charges.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you sharing your feedback regarding your experience with the LG Dryer (DLGX6701B) model. We regret any confusion caused by our agents or bankers.
We understand that dealing with unexpected charges can be frustrating, and we want to assure you that we take this matter seriously. Our team is committed to resolving any issues you may have encountered. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
