Customer Ratings & Reviews

HDMI 3 input went out less than 45 days after purchase. Way too big for me to bring back alone so I'll deal with 2 inputs. Disappointing.

Not good for video games, image is too dark and not sharp. I'll trade this in for a Samsung if best buy would offered a buy back program.

After setup whenever power was applied the picture and sound would come on normally but at random intervals anywhere from a few seconds to as much as 34 minutes it would start cycling off and on until power was removed. Numerous troubleshooting attempts with LG support led to their conclusion that the unit was defective. BestBuy gave me full refund with no hassle.

Customer service from Best Buy is WONDERFUL. This TV - not so much. In the first 2 days of having this TV we had to “set up” the TV all over again as it kept losing the connection to our cable service. Upon looking through other reviews of this TV, this is a common problem. So we returned it for a Samsung instead - NO problems with this one at all!

I had 3 bad TV's in 2 weeks and had to keep trading them out. Finally decided to go with 65 inch Vizio m series and it was definitely the better choice and I should of went with that from the start. I thought LG had some of the best TVs but I was wrong. Do yourself a favor and never buy a 70 inch TV. They are mass made for the holidays and a cheap TV's. I had to learn the hard way.

Screen got damage very easy in my case the tv electrical cord hit the screen and broke

This TV was purchased for my 98 yr old Grandmother & today the picture has gone out on it. It has a stripe from top to bottom. The TV has not even lasted her a full 2 yrs yet. Approximately a year & a half?

Had this tv for 4 months and it already has issues, keeps power cycling. nothing I've tried so far has worked. poor quality

After the tv was set up by the geek squad when I shut off the TV I had difficulty turning it back on. It happened every time I shut it off. I had it replaced and have the same problem with the replacement.

I was in love with my TV until the screen went black within a couple of weeks (less than a month). I was flabbergasted when I went online and learned that this was one of the MAIN issues with LG TV's.

After one year, the TV shuts off every 10-15 minutes. I've tried all online remedies, reset the TV to original factory settings which fixes it for a few hours, then it happens again. Very poor quality TV.

Stopped working after three months. Screen is totally frozen. Was told 5 days ago someone from LG would be in contact with me to look at it and haven’t heard a thing. Best Buy won’t replace it. Really disappointed

I really wasn’t a fan of this TV. i mean for the price at the time it was good. But not a Family TV to sit down and watch. Sound was bad and color was bad as as well. but for the price I get it

This product is problematic. I have had this Product 2 weeks and have had nothing but problems. Tv not good, apps don’t work in web os. I going to return the tv ASAP.

Absolutely horrible. Worst purchase ever. The circuit board keeps shorting out and having to be repaired. 2x in one year.

I gave this as a gift, and DAD LOVE’s IT! It’s a WORKHORSE!! I’m FOREVER GRATEFUL to my son! He INSISTED I “NOT MAKE A BIG, EXPENSIVE MISTAKE!” We got this for my dad X-Mas ‘19!! He’d wanted a bigger TV (60”+) for years, like most, we’re on a budget! I did some research on 3 TV’s I could purchase. I wanted to get a 70” TCL DoorBuster for <$300, (Not the best, but I figured, if insured, they’d fix it!) It was not to be, they were SOLD OUT! Next up: a Samsung for <&550 or this LG for $100+; the Samsung was in my budget, had good reviews, & we owned a few, so thinking he’d pick the Samsung I asked my son his opinion. He DIDN’T! He said “Mom you’ll regret being cheap & not spending the extra $$ on this LG. The TCL probably won’t last a month, and the LG is a better product for the money, even against the Samsung” lol. I have to say I’m so glad I listened!! The TV has been going strong for over a year with constant daily use! The picture is super sharp, and don’t tell my son but I think looks just as sharp as the TV he got us, that cost 3X as much! Dad loves that all the apps he could want or need are installed and browses the internet when up at night. It was a breeze to set up and wasn’t heavy at allOthers I know who got the TCL I wanted, have already had to replace it! I was a bit skeptical about this purchase but I’m so glad I went with this LG model! I hope everyone has great experiences with it & loves it as much as my parents do! BEST CHRISTMAS PRESENT EVER!! (I’ll never admit that to my son of course!) ITS GOING TO BE SUCH A DIFFICULT ACT to follow this year. :/

I will never buy another thing from best buy. I am so dissatisfied with the service I received from geek squad and best buy.

1st tv did not work, 2nd still not working . Waiting for 2 weeks and see how it is then I might just change it to another tv.

Bad resolution, I don’t recommend this product, colors are bad.

First time reviewing a product really love the TV and LGSN6Y 3.1 Soundbar. After doing a lot of research I decided on LG over Samsung and Vizio this is my first LG. Originally I wanted the other 70 inch TV with the Magic Remote the 7300? Model but it sold out 2 days before my scheduled consultation at Best Buy. I just wanted to see the product in person before purchasing. The other model was 50 more but it had the Magic remote. I would definitely recommend this remote it is a little tricky at first but just give it some time and you will love it. Now the negative part I am very disappointed with Best Buy’s price match guarantee. A week after purchasing the TV and Soundbar I was very happy to see the price on the Soundbar was lower on Best Buy’s website. I thought this was going to be great the money I would save would pay for my new Magic Remote. Look I understand everyone is short staffed but expect 1.5 to 2 hour wait times as a minimum. Also one of the reps in the customer service seemed like he did not want to help me at all. I think they make some kind of commission in not helping with the price match. I am still awaiting a call or text back from Best Buy. The bottom line I give the TV and Soundbar 5 stars. Best Buy Non-customer Service 1 Star.