Customer Ratings & Reviews

Hi, there. Thank you for sharing your thoughts with us. We’re glad to hear that the picture quality of your LG TV (75QNED85TUA) model, impressed you in the store, though we understand your disappointment with the sound and AI programming features. We strive to provide high-quality products that exceed our customer's needs and expectations.

For better sound performance, we recommend trying an external soundbar or speaker system, which can significantly improve the audio experience. You can also explore adjusting the sound settings in the TV’s audio menu, which may offer you more control over the sound output.

If the AI programming is causing any interruptions, you can adjust the settings to turn off or modify certain features, making it more aligned with your preferences. Feel free to reach out to us via private message on social media @LGUSSupport for further assistance.

We’re here to help make your experience as enjoyable as possible. ^Juvy

Hi, Robert. Thank you for taking the time to share your thoughts with us regarding the LG TV (75QNED85TUA) model. We understand your concern about a product that doesn’t meet your expectations, especially with something as important as your TV. We strive to provide high-quality products and ensure a smooth viewing experience.

For the picture quality issue, we recommend checking the picture settings and adjusting them for optimal viewing. Sometimes, adjusting the Picture Mode or Energy Saving settings can make a significant difference in performance. Additionally, ensuring that the TV software is up-to-date could help with the overall speed and responsiveness. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545.

Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist with troubleshooting steps or explore a possible solution. We’re committed to ensuring you have the best experience with your LG product. ^Juvy

Hello, Timothy. We understand your experience with the delivery of your LG TV and hear your feedback about the delays. We recognize the importance of receiving your order in a timely manner and the inconvenience this has caused.

If you need any assistance with your order, please send us a direct message at @LGUSSupport. You can also explore more about our products at this link: https://www.lg.com/us/tvs. -Shae

Thanks for taking the time to share your experience with the 75QNED85TUA. We're very sorry to hear about the condition of your TV upon arrival and the frustration with the purchasing experience. While it sounds like the issues stemmed from the retailer’s handling and policies, we absolutely understand how disappointing this must have been, especially with such a major purchase.

Although LG doesn’t manage in-store retail operations, we’d still like to help however we can. If your TV was damaged upon delivery, please don’t hesitate to reach out to us at @LGUSSupport so we can look into possible next steps based on your purchase details.

We appreciate your feedback and are here to help.—Junel.

Hello there, CarkethiaA. Thank you for sharing your experience with us. We understand that your 75QNED85TUA TV is unexpectedly turning off. We'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-75-class-85-series-qned-4k-uhd-smart-webos-tv-2024/6578190.p?skuId=6578190
We appreciate your patience. —Renzo

Hi, there. Thank you for sharing your experience with us regarding the LG TV (75QNED85TUA) model. We understand your concern about being without a functioning TV, and we want to help get this resolved as quickly as possible. We strive to provide high-quality products and ensure a smooth viewing experience.
If your TV isn't powering on, try a manual reset: unplug it for 5 minutes, then hold the power button for 30 seconds before plugging it back in. This may resolve minor issues. For further assistance, visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865.

To schedule support, message us privately on social media @LGUSSupport. We appreciate your feedback and patience as we work to resolve this. ^Juvy

Hi there. Thanks for sharing your feedback with us. We understand your concern about your LG TV (75QNED85TUA) model didn’t provide the picture quality you were hoping for. We strive to provide reliable, high-quality products and ensure a smooth viewing experience. For the best results, we recommend ensuring the picture settings are properly adjusted to your viewing preferences, including enabling the AI Picture Pro feature for enhanced clarity. You may visit this link to obtain more information: https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If you decide to revisit LG in the future, feel free to reach out to us via private message on social media @LGUSSupport, and we’ll help guide you through optimizing your TV. ^Juvy

Hi, Daniel. Thank you for sharing your experience with the LG TV (75QNED85TUA) model. We understand your concern about facing compatibility issues with your TV, especially after making a purchase. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey.

As a first step, we recommend checking for any software updates for the TV, as compatibility can sometimes improve with the latest firmware. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.

If you’re still having issues or would like assistance finding a suitable replacement, please send us a private message on social media @LGUSSupport. We're here to help you with any questions and ensure you have a better experience in the future. We appreciate your patience and hope to assist you soon. ^Juvy