Customer Ratings & Reviews
- Model:
- 75UT7590PUA
- SKU:
- 6578189
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the 75” Class UT75 Series LED 4K UHD Smart webOS TV (2024) for its excellent picture quality, vibrant colors, and ease of use. Many appreciate the value for the price. A minor drawback mentioned by some customers was the remote control's responsiveness.
This summary was generated by AI based on customer reviews.
Do NOT buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst LG item I’ve ever purchased! The operating system is SUPER slow! There is a 3-5 second delay when you press a button and it’s getting slower by the day. We were deciding between 2 TVs and let the salesman talk us into this one. Lesson learned.. Don’t trust the Best Buy employee cuz he obviously knows just as much as I do about TVs.. Which is nothing!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! Thank you for sharing your experience with the LG 75UT7590PUA. We understand that you're experiencing delays and slow performance with your TV. You may access this link related to your concern: https://www.lg.com/us/support/help-library/tv-video-lag--20150774974899
To help improve the responsiveness, consider checking for software updates in the settings menu. Sometimes, resetting the TV to factory settings can also help with performance issues.
If the problem persists, please reach out to our support team for further assistance. You can send a private message to @LGUSSupport on social media, and they’ll be glad to help.
We appreciate your feedback and hope to assist you in resolving this issue soon!
—Avril
Best Buy account customer service horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to write this purchase because Best Buy has completely screwed up my deliveries and it’s not coming for a total of almost 7 weeks from when I purchased it. Very disappointed in Best Buy customer service
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, TambriH. Thank you for sharing your experience with us. We understand your inquiry regarding the delivery of your LG 75-inch UT75 Series LED 4K UHD Smart webOS TV (Model #75UT7590PUA). While we focus on the product itself, we recognize that issues with delivery can significantly impact your experience. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-75-class-ut75-series-led-4k-uhd-smart-webos-tv-2024/6578189.p?skuId=6578189
We appreciate your patience. —Renzo
Customer service is a joke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV and 2 weeks later the picture goes black. Best Buy won’t do anything because it’s under LGs warranty. Called Lg to get a tech out. Said one would be here Monday. Mondays here and no tech. Called Lg and they gave me the number to the tech. She said they just ordered parts today for it. How are you going to schedule me and you order the parts the same day of my service date? LG customer service has been the worst I’ve delt with in a long time. And they don’t care at all. Buy a Samsung or anything but LG. Worthless.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG TV (75UT7590PUA) model. We understand your concern about dealing with a black screen and the delays in getting the necessary service. We strive to provide top-notch products and exceptional services to ensure a smooth experience. We recommend following up directly with the service provider to clarify the situation regarding the parts and scheduling. In the meantime, to obtain more information on the concern, you may visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you in escalating this matter and finding a resolution that works for you. We truly value your feedback and look forward to helping you. ^Juvy
Damaged Screen; refused support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was cracked when I got home, Best Buy customer service refused to help support with a replacement.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kyle. Thanks for reaching out and sharing your experience with the LG 75UT7590PUA. We understand how important it is to receive your TV in perfect condition, especially with a premium model like this one. Since the issue is with the retailer's return policy, we recommend that you continue working with Best Buy customer service at 888-237-8289 or a different manager at the store. You can also contact Best Buy's corporate office to provide feedback on your experience. For guidance, visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If you’d like us to assist further or explore other options, please send us an email at [email protected]. We're here to help. ^Juvy
- Cons mentioned:Remote control
Bad buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did no receive the supplies, the remote control.. nothing.. and they did not give me a solution
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Wendy. Thank you for sharing your experience with the LG TV (75UT7590PUA) model. We understand your concern about receiving your supplies and remote control. We are committed to ensuring that our products are delivered with all necessary components to provide a seamless experience. As a first step, we recommend contacting Best buy customer service at 888-237-8289 to confirm the status of your order. They may have additional information regarding the missing items.
If you still need assistance, please send us a private message on social media @LGUSSupport. Our team will be more than happy to assist you further and explore potential solutions. We appreciate your patience and look forward to resolving this for you. ^Juvy
Great graphics, but unreliable.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great graphics. Broke in less than 2 weeks. Would not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We’re pleased to hear you enjoyed the graphics on your LG 75UT7590PUA. However, we understand that it’s disappointing that the unit broke within such a short time. Your feedback is important, and we’d like to assist you in resolving this issue. One potential troubleshooting step is to check the connections and ensure everything is securely plugged in.
WARRANTY INFORMATION - https://www.lg.com/us/support/warranty-information#subcat=consumer&cat=none
If the issue persists, please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions or repair options. We appreciate your patience and understanding. —Renzo
- Pros mentioned:Picture quality
Best purchase ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beutiful Tv. Excellent picture and great sound .
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mery. Thank you for sharing your wonderful feedback about the LG TV (75UT7590PUA) model. We're thrilled to hear that you're enjoying the beautiful picture quality and great sound. It’s always our goal to provide reliable, high-quality products and ensure an excellent viewing experience. If you have any questions or need assistance with features or settings to enhance your experience even further, feel free to reach out to us on social media @LGUSSupport. We're here to help. Enjoy your TV! ^Juvy
No Go
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality. Cut out frequently. Returned to store.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lorid. Thank you for sharing your experience with us. We totally get your concern about the issues with your LG TV (75UT7590PUA) model, especially since it’s been cutting out a bit too often. We strive to provide reliable, high-quality products and ensure you have a better experience with our products.
If you ever decide to try another unit down the line, it might be helpful to check for any firmware updates or just make sure all the cables and connections are snugly plugged in—sometimes that can help with those pesky interruptions. You can find some guidance here: https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535.
Feel free to drop us a private message on social media @LGUSSupport anytime! We're always here and happy to help with any other questions or concerns you might have. We really appreciate your feedback and are here for you. ^Juvy
Miscommunication
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of miscommunications didn’t get nothing because all was not very happy with the way everything was handled and still no one reached out to me regarding this incident
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ziryell. We appreciate you leaving us a review on your LG TV (75UT7590PUA) model. We understand how disappointing it can be when things don't go as expected. We strive to provide top-notch products and exceptional customer service and ensure a smooth and seamless shopping experience. We value your feedback and want to assure you that we take these matters seriously. We are committed to improving our communication channels to ensure that such incidents are addressed promptly and effectively in the future.
If there's anything specific you would like to discuss, please reach out to us on social media @LGUSSupport. ^Juvy
Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best investment recommended to anybody could not go we’re wrong with this recommendation
I would recommend this to a friendJust an average TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you plan on setting up this tv for your home theater beware, the tv audio when using ARC to your receiver does not work from the built in apps and the LG tv channels. Worked fine with my Samsung. You have to switch to tbe tv speakers. Picture is nice and while using my Apple TV, all is good
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Good choice for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the image and quality but idk if its only mines but the audio is very low
I would recommend this to a friend Better than samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.삼성에 비해 화질이 깨끗하고 스마트뷰잉 프로그램을 이용할 수 있어 각 방마다 다운된 영상을 보기에 편리하다.
I would recommend this to a friend
