Customer Ratings & Reviews
- Model:
- BP50NB40
- SKU:
- 9243009
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ease of use, Blu-ray functionality, compact size, and compatibility of the 8x External USB 2.0 Blu-ray Disc Double-Layer DVD±RW/CD-RW Disc Rewriter. Many appreciate its performance and the affordable price point. However, some users have expressed concerns regarding the included software and the noise level during operation. The positive feedback on ease of use and Blu-ray playback outweighs the negative comments on software and noise.
This summary was generated by AI based on customer reviews.
Works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Provides the method to backup windows...I have not tried the m-disc
I would recommend this to a friendWish it was USB3
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.dislike the extra connection but works good with 2.0 port
No, I would not recommend this to a friendGood for playing Blu-ray disk but slow loading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to be faster on loadings to be able to play movies at HD quality.
No, I would not recommend this to a friendHaven't gotten it to work yet with my surface III
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't gotten it to work yet with my surface III. Not sure it's compatible
I would recommend this to a friendWorked ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took along time to install. I have only been able to use it for a player
No, I would not recommend this to a friendDon't buy!!!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third try at purchasing this product. All have broken down and the most recent one was within a couple of months. Don't be fooled by the year warranty. LG will just give you the run around and tell you to return to Best Buy. And Best Buy will not honor the warranty as well.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Edward. Thanks for your feedback about your LG DVD (BP50NB40) model. We're sorry to hear about the issues you faced with multiple breakdowns, especially after relying on the warranty. This is not the level of service we aim to offer. We want to provide reliable, top-notch products that meet our customers' needs, but we didn't meet your expectations this time. If you need any help, feel free to reach out to us on social media @LGUSSupport. ^Juvy
Good start
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got the computer and needed to be able to watch videos
I would recommend this to a friendAvoid!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst electronic product I’ve ever bought. DVD/BluRay will sometimes play and other times will freeze the unit. Settings for streaming services frequently are erased inexplicably. When streaming services are added the unit’s low processing power causes unacceptable delay/freeze. After two months of frustration (during COVID-19) I finally had a little fun with it and said goodbye “Office Space” style. Yeah, it’s that bad.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Didn't meet my want
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am sure it works great BUT it didn't work for my Surface Pro
No, I would not recommend this to a friendNot dependable
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is really not dependable. Will stop loading blu-rays after a few hundred uses.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thanks for sharing your feedback with us. We understand your concern about your LG Player (BP50NB40) model not performing as expected, especially after repeated use. We strive to provide high-quality products and ensure a smooth experience. It sounds like there may be an issue with the loading mechanism or the laser lens, which could be causing it to stop loading Blu-rays.
We recommend trying the following troubleshooting steps: Clean the lens using a soft cloth or a lens cleaning disc.
Ensure the firmware is up to date, as sometimes software updates can resolve loading issues. For guidance, visit https://www.lg.com/us/support/help-library/updating-firmware-bluray--1428606495664.
Test the player with different discs to ensure the problem is consistent across all media. If these steps don't resolve the issue, please reach out to us via private message on social media @LGUSSupport, and we’d be happy to assist you further. ^Juvy
Takes two usb ports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a add on uses two usb ports Will not work on laptop
No, I would not recommend this to a friendPreety good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WOrks great and plays all types of media with no problems.
I would recommend this to a friendGood - plug and use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good - will not play dvds very well. Ok for downloads.
I would recommend this to a friendJ. Bleaux
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not play Blue-ray or even non-Blue-ray without a $79.99 upgrade (I bought this product only two months ago).
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joe. Thank you for sharing your experience with us. We understand your concern, especially after only two months of use. The LG Blu-ray (BP50NB40) model typically supports Blu-ray and non-Blu-ray discs out of the box, so it’s unexpected that you’re being prompted for an upgrade. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We recommend checking the firmware version of your unit and ensuring it is up to date, as an outdated firmware could sometimes cause issues with playback. For more help, you may visit https://www.lg.com/us/support/help-library/updating-firmware-bluray--1428606495664.
If the issue persists, please send us a private message on social media @LGUSSupport, and our team will assist you in resolving this matter.
We appreciate your patience, and we're here to help. ^Juvy
Blue Ray external dvd player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product. It worked a couple of times when making a cd/dvd and then my laptop suddenly wouldn't recognize the blu-ray at all
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Wont let you create a disc system image of your pc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The whole reason I purchased this item and blue rays was to create a system image backup for emergencies of my newly purchased pc, problem is the bluray keeps displaying error messages. After intense research and time I discovered apparently the manufacturer patched it so it wont perform pc backups but failed to give full diclosure on the box which is against the law. Back to the store I go, doubtfull I will by LG or Hitachi products in the future. :(
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
expensive considering it only plays cds/dvds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.plays cds/dvds but hasn't been able to play any blu-ray bc of DCHP nonsense which defeats the whole point of it being sold as a blu-ray player (all attempted blu-rays were legally purchased within the us, are us-region, and otherwise play fine and without issue on a regular blu-ray player hooked up to a tv). genuine waste of time/money, all you'll do is troubleshoot with no result
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Works, but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fine reading CDs. Unable to play BluRays--doesn't come with right software and "free" software on web isn't free. disappointed that paid extra for BluRay part. Will likely return and get a normal cd drive for half the price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your drive, please give us a call at 800-243-0000 so a specialist can help out. ^CP
- Cons mentioned:Software
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is expensive and it did work but you have to understand that to get it to burn CDs you have to spend an extra like 30 or $40 for the software and they want you to order that
No, I would not recommend this to a friend We are in a terrible state for physical media
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This external drive provides one of the worst experiences in the modern age you could ever subject yourself to.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with LG Blu-ray Disc (BP50NB40) model. We understand your situation and you’re feeling with your LG external drive. We know how important it is for technology to function smoothly, and we’re here to help you find a solution. We strive to provide high-quality products and ensure a smooth experience.
To assist you further, we recommend checking if the external drive is properly connected to your computer and if there are any updates available for your system or drivers. Sometimes, a simple update or restarting the device can resolve connectivity issues. For guidance, visit https://www.lg.com/us/support/help-library/updating-firmware-bluray--1428606495664. If you're still experiencing problems, feel free to provide more details, and we can guide you through further troubleshooting steps.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you in resolving this issue.
We appreciate your patience, and we look forward to helping you get this sorted. ^Juvy