Customer Ratings & Reviews
- Model:
- BP50NB40
- SKU:
- 9243009
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ease of use, Blu-ray functionality, compact size, and compatibility of the 8x External USB 2.0 Blu-ray Disc Double-Layer DVD±RW/CD-RW Disc Rewriter. Many appreciate its performance and the affordable price point. However, some users have expressed concerns regarding the included software and the noise level during operation. The positive feedback on ease of use and Blu-ray playback outweighs the negative comments on software and noise.
This summary was generated by AI based on customer reviews.
To be Fair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I played a bluray that was in mint condition and played perfectly on my ps4, I used the same disc in this external bluray player and saw artifacts here and there. I returned the item and decided I will just use my ps4.
No, I would not recommend this to a friendIt did the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The player itself works fine and am happy with it. But the software that comes with it seemed pretty bad. When pausing movie and then playing I always got the message that the disc was unrecognizable
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry you are having trouble using the software provided with your drive. If you're in need of some guidance with using your drive, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP
Needs 2 USBs next to eachother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This drive had potential, but my MacBook doesn't have 2 USBs next to eachother. One supplies power and the other transfers info. Had to return it. I liked the blu-ray option, but don't think it jives well with Mac
No, I would not recommend this to a friendProbably a decent Blu-ray player but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it because its a 2usb setup. Didn't work out on my MacBook Pro I wanted a Blu-ray disc player for my Mac but did not work out so I just bought a DVD CD writer from Apple and what can I say Apple rules
I would recommend this to a friendWouldn't play Blu Ray discs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing. I was unable to get the unit to play Blu Ray discs. The instructions say the unit does need 2 USB connections to play Blu Ray discs. I tried it on two different Windows computers with several discs. One of the computers has an internal Blu Ray disc drive that worked with the same discs. It did play DVDs just fine so I wonder if the one I got was defective. I ended up returning it and did not buy a replacement.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Not for windows 11!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this may play Blu-ray. It won't work with windows 11! This is the second player I've had to return because it didn't meet my requirements! It only plays windows 10 and below!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you so much for taking the time to share your feedback with LG Blu-ray player (BP50NB40) model. We're sorry to hear about the compatibility issue you experienced with the product. We aim to offer top-notch products and a great service to ensure a seamless experience. We take your feedback seriously and will definitely pass it on to our development team for further consideration. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. ^Juvy
Lasted 6 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this simply because I wanted a portable Blu-Ray burner. I burned a total of 2 Blu-Ray disc on it in 6 months. When I attempted to burn a third Blu-Ray disc in that time period it simply didn't function at all. Even when attempts to play and burn SD disc the device simply spun the disc and never properly responded. I tried multiple disc that incidentally work fine on other Blu-Ray devices.
No, I would not recommend this to a friendDon’t Buy This if you want to play Blu-Ray Discs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed an external DVD player for my new MacBook Pro. Salesperson recommended this LG Blu-Ray Disc player/writer but refused to demonstrate it to me in store. I didn’t have time to try it out till last night when I discovered it plays DVDs but not Blu-Rays. To late for me to return, but don’t make same mistake I did. Just buy Apple external SuperDrive from an Apple store where they demonstrate products before you leave store.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize this unit does not meet your needs and does not play blu-ray discs. If you need assistance finding a drive that does play blu-ray discs please give us a call at 800-243-0000. ^CP
Returned after multiple attempts to operate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First was the install on my MacPro....a nightmare that required. $9.99 patch which took the Geek Squad to figure out after 2 hours. Second was trying to operate it. 100+ page manual on line but the unit would not operate as described. Spoke to (or should I say emailed overnight) their customer service who offered nothing. I would email a question and they would respond about 2-3 am with a nonesense answer. I finally gave up and returned it to BB....for store credit, couldn't get my money back bc I waited after 15days to get it to work
No, I would not recommend this to a friendNot a Good Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of garbage. It stopped working a few weeks after it was no longer returnable. I do not recommend. I will be looking for a different brand, if I decide to still have an external blu ray drive for my computer. If not I'll be using the excellent dvd/blu ray/4k player I use with my 4K tv.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience. We're sorry to learn that you had such a negative experience. We work continuously to improve the quality of our products and services that drive customer satisfaction. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport and we'll be more than happy to help. ^James.
so so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it ok some what i dont ownit ok some what i dont own
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Not found by PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased unit about 2 months ago and worked fine. After the latest Windows update my computer won’t find it. Spent hours with tech support uninstalling and reinstalling drivers as well as making edits to the registry with no success. I tried hooking up to my work laptop and that won’t recognize it either, so may be faulty unit. The player powers up and acts like it’s reading the disk, the computer just won’t find it. Worked great for the first month, now it’s just a paper weight.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having this trouble with your disc drive. So we can look into this issue, please give our computer specialists a call at 800-243-0000. ^CP
- Cons mentioned:Software
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DI'd not like being forced to install all the useless software before use. Not compatible with surface pro 3 unless plugged directly into the wall
No, I would not recommend this to a friend Plays dvd ok, but won't play bluray disc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software it came with cannot play blu ray discs and alot of ads bloatware Any blu ray disc I put in says file corrupted and cannot play. They want you to buy and pay for a software from powerdvd that can play blu ray at an expensive rate. Dvd works. If you plan to use it to play blu ray disc look something else. This unit is usb 2.0 and not 3.0 and usb cable is a little too short.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Doesn't work with the Dell 13"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was sold with the Dell 13" laptop. Problem is the the DVD player requires 2 USB ports next to each other. The laptop has one USB port on each side not together. I returned it.
No, I would not recommend this to a friendLG Blu-ray burner
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well in the beginning. After burning 5 blue ray disc, it stopped working. I was only able to burn DVD. By the time I found out, the warranty was over.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Blu-ray Disc (BP50NB40) model. We're sorry to hear about the device stop working after a short period of time. We aim to provide reliable, high-quality products that meet our customer's needs and expectations. In the meantime, you may visit https://www.lg.com/us/support/help-library. If you need more assistance, please reach out to us on social media @LGUSSupport. ^Juvy
LG External CD Drive Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit but only lasted 30 days until it quit working.
I would recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the issue with your new unit. Thank you for bringing this to our attention. We would be pleased to investigate this , but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter at @LGUSSupport and we'll be glad to assist you with your concern. -Cazz
Would not work with BR disc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work with BR disc but did write to a DVD SL disc and a CD-R. Also, a strange thing happened when I tried to transfer files from my tablet to my desktop PC. The set of files I wrote from my tablet did not show up on the desktop DVD drive. I then wrote some files from my PC to the disc, and they did not show up on the tablet. When I put the disc in the machine I wrote them on, those files were still there. Visa versa, ditto. I guess I'll just use it for non-Blu-ray copying. As for Blu-ray, I just gave up on it.
No, I would not recommend this to a friendCyberlink software is un-usable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installing the supplied software I received a message saying that the drive can't play blu-ray discs because they are corrupted. After trying 10 different know good blu-ray discs, the problem persisted. Updated software, deleted and re-installed software, contacted cyberlink customer support. All failed. I am outside my return window or I would have returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Constant high pitched sound. Unusable.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant high pitched sound. Unusable. Have to unplug from USB.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about dealing with the high-pitched sound on your LG Blu-ray Disc (BP50NB40) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To troubleshoot, we recommend first trying a different USB port or using a different cable to rule out any issues with the connection. If the sound persists, checking for any firmware updates for the device may help resolve this. For more help, you may visit https://www.lg.com/us/support/help-library/updating-firmware-bluray--1428606495664.
If the issue continues, we’d be happy to assist you further. Please send us a private message on social media @LGUSSupport, and our team will explore additional solutions for you.
We appreciate your feedback and are here to help. ^Juvy