Customer Ratings & Reviews
- Model:
- BP50NB40
- SKU:
- 9243009
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ease of use, Blu-ray functionality, compact size, and compatibility of the 8x External USB 2.0 Blu-ray Disc Double-Layer DVD±RW/CD-RW Disc Rewriter. Many appreciate its performance and the affordable price point. However, some users have expressed concerns regarding the included software and the noise level during operation. The positive feedback on ease of use and Blu-ray playback outweighs the negative comments on software and noise.
This summary was generated by AI based on customer reviews.
Do not buy from LG
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy anything from LG, I plugged my product up to my computer, and it didn’t even read the disk. Can’t even begin to use it, avoid LG!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, How's it going? Thank you for letting us know. Your feedback helps us do better. Here at LG, we pride ourselves on our product quality, but we understand that sometimes things don't always go as planned. If you ever need assistance with anything please do not hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport. Thank You! `Jai.
Not so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They told me it's just a plug and download, wasn't so went through a very hard time to get just the download menu, then I come to find out the boy-ray isn't installed you have to pay for another program in order to see blu-ray movies...I wouldn't recommend anyone to by this product it's a waste of money and it doesn't even play right.
No, I would not recommend this to a friendWon't work for Bluray for my Notebook.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the HP X360 Convertible & only have 2 usb ports. One is USB 2.0, and the other is USB 3.0. I have a notebook, and only have 2 usb ports. I was told by the representatives that helped me with my purchases at Best Buy that it would work great. I don't know if they understood that what I have only has two USB ports.
I would recommend this to a friendBrand response from LGAnswers
Posted .We apologize you were unable to get the BP50NB40 to work with your notebook. If you need assistance a computer specialist is available at 800-243-0000. ^CP
External Blu-ray drive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the time. Have to keep turning off and on to get it to work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ruben. Thank you for sharing your feedback on the LG Blu-ray Drive (BP50NB40) model. We're sorry to hear about the challenges you've experienced with the product. We strive to provide top-notch products that meet our customer's needs. Please visit https://www.lg.com/us/support/help-library/bluray-discdvd-playback-issues-or-disc-stuck-bluray--1430839720368. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in this device. The Sales Rep explained that I’d be able to connect it to my new laptop and watch BluRay movies, write to it as well as connecting it to my television. Connectivity was problematic and it doesn’t connect to the TV I intended for it to connect to. I regret purchasing this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks so much for the excellent review. Such detailed information really helps our R&D team understand our customers and what it takes to make you happy. We greatly appreciate the feedback and we are sorry the drive did not meet your expectations. ^CP
Horrible blueray
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it not worth it the terrible functioning
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry you feel that way. If you need assistance with using your disc drive, you can give our computer specialists a call at 800-243-0000. ^CP
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Drive is great but you can get the same results with less expensive brand.
No, I would not recommend this to a friendCouldn't make it work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't make a single blu-ray disc load and play. Too many "protective codes." Tried a number of web based recommendations - none worked. Took it back to BB and bought a standard optical RW disk drive. So when I want to play a BR disk - I'll just use my TV's connected device. Return policy at BB is great.
No, I would not recommend this to a friendDon’t work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Downloaded the program on a laptop and on my home pc and it would not read any of my discs. Had to return it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to review our product. We're sorry that the product did not meet your overall needs. Let us help you with that by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to assist. ^Cris
Loud and slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud and slow. Returned it! Wouldn't recommend to anyone
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you were having issues with this drive! I would love to look into your case and help you find a solution. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Outrageously flawed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOTHING in the description mentions the idiot USB power scheme that forces you to use up TWO slots and doesn't even provide a long enough cord to plug the second one in!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Good Rewriter while working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped reading and writing DVDs after warranty time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, I hate to hear you experienced this issue with external drive you purchased. This is definitely not what we expect from our products. So that we can assist you further, please reach out to our computer specialist at 1-800-243-0000. ^EJ
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted for 4 months And then died I would not buy another one
No, I would not recommend this to a friendNO 4K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The store employee said it does 4k. it doesn't. what a waste of time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Poor quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used twice and third time wasn't operational. Too far past purchase date to return. Poor quality..too.many ksssues with blu ray tranfers. Qaste of money. Recommend get warranty if gonna attempt to buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Not What We Were Told
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were told this would play blu ray DVD’s, which was totally not true. It cost us several hours with the Geek Squad and on our own not to mention two trips to another town in order to purchase and return.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
So so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good DVDs but the software does not work for Mac so no Blu-ray DVDs
No, I would not recommend this to a friendSecond one in 6 weeks neither work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After spending nearly 2 hours returning the first one and geek squad not able to get it to function correctly either. I upgraded to this one. Geek squad was VERY helpful and patient no complaints with squad. Product only has worked twice. Will return again ASAP
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having trouble with your drive. We would be happy to see what is going wrong. Please contact our computer specialist at 800-243-0000 for assistance. ^CP
Unable to view dvd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not want to put files in one location. No user manual
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize you are having troubles using this DVD drive. We would be happy to help you with this. Please reach out to a computer specialist directly by calling 800-243-0000. ^CP
Lg Blu-ray DVD horrible garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thing is garbage keep your money get the Dell one much better although the dell is not blue ray it read Much better without problems then the LG
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette