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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 475 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the AI ThinQ 3.1.2-Channel 440W Soundbar System. They rave about the excellent sound quality, easy setup, and the effectiveness of the Dolby Atmos feature in smaller rooms. The sleek design of the soundbar is also well-received. However, some customers have concerns about its connectivity issues and feel that it is a bit pricey.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 475 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    MOVIE THEATER SOUND QUALITY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar delivers excellent sound. Action movies sound just like I am watching them in a movie theater. Music is amazing. If there is a piano playing in the song I am listening to, it sounds just like someone is playing a piano, live in my living room. Even friends have commented on this same thing.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 4 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Great sound, nice bass and clear audio.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Sound Bar

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this sound bar. It is super easy to use and install. It works with google but is compatible with almost anything. Sound is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound but visually not so good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound from the Soundbar System is great. I am less than happy with the appearance of the soundbar when mounted to the TV. LG should provide a sounder that matches the width of the TV and fits snugly against the TV. The color of the sounder should be a close match to the TV. I know that they try to use one soundbar system for a range of TV sizes but that results in a poor image.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Why LG? Why?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some HDMI connection issues with this bar. However, my usage of this product was less common that most. I was using this in my bedroom and after the sleep timer shut off the tv at night it would lose its connection when I tried to turn on the TV next day. My Apple TV remote wouldn’t turn it on after this happened as it did with every other sound bar I tested. At this point I had to turn it on manually with the LG remote and keep changing the inputs back and forth until it finally reconnected. Forth this I would have to deduct a star. The real problem is LG’s reliance on Google Assistant for updates, settings, etc.. This makes me uncomfortable. You can mute the Google Assistant, and the screen will turn orange. It will stay this way most of the time. Then later you walk in and it has un-muted itself. I don’t trust Google one bit. Please note that as soon as you try to run the first update through Google Assistant that’s it. It can’t be defeated. You have to mute and hope it stays that way. Not to mention it will randomly remind you “Your device is muted!” JUST MAKE IT GOOGLE COMPATIBLE, DON’T ADD A MICROPHONE OR RELY ON THE GOOGLE APP, LG!!! It’s really disappointing because this was easily the best sounding of the sound bars I tested in the 400-700 range. I was blown away the first time I tested it out. Fix the HDMI and ditch Google and this would get six stars.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate your feedback regarding this soundbar and are sorry to see you experienced an issue with it losing its connection following the sleep timer shutting off the TV. We appreciate your feedback regarding the Google Assistant feature as well. Your feedback is very important to us and your concerns will be shared with our product team.

      If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact LG Support via any of the below options:
      Phone: 1-800-243-0000
      LiveChat or Email:  www.lg.com/us/support/chat-and-email-information
      Facebook Messenger:  https://www.facebook.com/LGUSA/
      Twitter: @LGUSSupport

      The LG Community Forum is also a great resource for getting help from other LG customers:  https://lgcommunity.us.com/ ^CP LG

  • Pros mentioned:
    Easy setup, Sound quality

    Rated 4 out of 5 stars

    Samsung soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for the price. Easy setup with my Samsung TV

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Best buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t plan to buy these but when I saw at the store I really like to try. Easy to use and great sounds and very convenient smart speaker system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this when we purchased the LG55 oled c9 television. Originally connected it with hdmi cables and was not happy. Went over to bestbuy and spoke to the tech who was lg certified and he explained I should switch my configuration and move from hdmi connection to optical. Since doing so everything is working perfectly. The sound is so superior to my old Sony soundbar system. Very happy with this and would recommend it. I use the tv remote to control all aspects. LG have made a superb product and the staff at bestbuy could not have been better!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Easy to setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted something that would be easy to get going this fit the bill sounds great needs rear speakers to get full effect .the perfect match for my LG tV

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    LG sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bit on the expensive side but works well in a basement and our LG TV. Projects sounds well while still sleek to allow it to be hidden on the counter.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Very nice sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pur based at a reasonable price. Took a out 30 minutes to set up and it really has great sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is excellent. Good for a small space. Dolby atmos makes the sound come alive. Excellent choice for pricec

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound Quality but...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has great sound qualities especially while watching movies. My only complaint is that the volume does not go as high as I would like. My old soundbar blew me away but the sound quality was not that great. I guess I have to sacrifice one way or another

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this soundbar because of how it sounded in the store. When I brought it home it was better than I expected. Don't get me wrong it sounded great in the store but at home it was better. However, setting up the google assistant feature took a little work. But it was something I quickly figured out. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Google assistant

    Rated 5 out of 5 stars

    Great audio out of the box.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and great sound right out of the box. Google assistant is a very handy feature since it is not built in to my TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound ! Surprised by the performance !

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity of dialogue and sound effects from movies is quite surprising for a sound bar. I was pleasantly surprised by the sound. I did not like that I could only set up by creating a Google Home account. This is the trend and it's really a way for these companies to keep track of what we watch and listen to. Hello Big Brother. A simple way to set up without this Google app would be preferred. Sound is an A+ Being tethered to a Google Home app is an F.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Google assistant

    Rated 5 out of 5 stars

    Nice Atmos sound-bar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to go with my LG Tv. Easy to setup and use. Sounds great. like the google assistant integration.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little skeptical at first but we love it. It has great sound and easy to use. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Great sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up was quick and easy. Sound is great and now I can really enjoy shows with wonderful music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this soundbar. Sound is amazing and big boom from base

    I would recommend this to a friend
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