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Rating 1 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 1 out of 5 stars

    Best Buy unethical business practices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the icemaker that Best Buy showed was appropriate for the LG Refrigerator I purchased from Best Buy. There was significant delays fulfilling my order. When I attempted to install the icemaker it did not fit. I attempted to return in new condition but Best Buy refused to accept the return. The clerk refused to get a manager to discuss my concern. No I’m stuck with a new ice-maker that I can’t use. I’ve spent thousands at Best Buy buying all my appliances and electronics at Best Buy through the years. Loyalty is one way with Best Buy. I trusted the company to identify the correct ice-maker for a refrigerator I purchased from them. It was ok for them to be slow and miss multiple promised shipping product to me, but refuse to accept the new product back when it was incorrect. I will never buy anything else from Best But and make a point to recommend to all my friends and family to utilize other retailers not Best Buy

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience. We appreciate your feedback and understand the importance of accessories like the LG Ice Maker (LK50C) model working smoothly with your LG refrigerator.

      To make things a bit clearer about compatibility, it’s a good idea to check your refrigerator’s model number and compare it with the list of supported units for the LK50C icemaker right here: https://www.lg.com/us/support/parts-accessories. If the icemaker doesn’t match, no worries—there’s a chance we can help you find the right model for your unit. If you haven’t done so yet, we suggest reaching out to Best Buy customer service at 888-237-8289 about your return concern.

      And if you’d like some help confirming compatibility or figuring out the next steps, just send us an email at [email protected]. We’re here to help. ^Juvy LG

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