Customer Ratings & Reviews

Zero stars! This vacuum did not work from the moment it came out of the box, I made the mistake of calling LG instead of returning and while waiting for LG to get back to me I lost my return time. I was stuck with this lemon of. Vacuum, they replaced the motor twice, a waste of $650!

Purchased this item to a replace another stick vac that died after two years. This one didn’t even make it 6 weeks. Using it today, the vacuum started pulsing and then died. Emptied and cleaned the container, same thing happened. Not worth the hundreds of dollars they ask for.

Right out of the box, this vacuum just feels of good quality. This wasn’t a big surprise to me since it’s considered to be up there with the other high-end stick vacuums — and, in my opinion, LG makes decent products across the board. The ratings are out there. Do your research and you’ll see that the LG CordZero vacuum motors and design get the job done and are built to last (10 yr warranty). As far as cordless vacuums go, I’m not sure this can be beaten in the suction department. In a nutshell, this vacuum is worth it’s premium price when you consider the quality build and, maybe most importantly, the fact that you get two extended-life batteries to increase your usage times for big jobs. What I like; what I wish was different: The batteries — This is a definite upgrade from previous models that also came with 2 batteries. Going from the previous 80 min. to 120 min. of run time (on low) is a big plus. Larger dust bin — This is another positive upgrade, going from a 12.8 ounce capacity to 38.4 ounces means less trips to the wastebasket — especially when you couple this with the following design improvement… Kompressor technology — This is a rather simple, but useful, addition to increasing your run time between dumping the bin. It’s a spring-loaded ring that slides down around the interior cylindrical filter, enabling you to compress hair and dust down into the lower part of the dust bin, thereby restoring suction power for awhile longer. It works as described. Power settings — There are 3 settings. Keeping it simple, I’ll call them low, medium, and high (what LG calls ‘turbo’). Obviously, the higher the setting, the faster the batteries are used up. When you first power up the vacuum, it’s on low. After a few seconds of run time, you can press the + button a second time for medium. This is probably my favorite/most used setting on wood flooring. I just like knowing that I’m hopefully vacuuming up just a bit more than I would be on low. For me, the lowered overall run time due to increased battery usage is worth it. Others (maybe even you) may feel that the low setting is sufficient. You would just have to test it to see for yourself. To move into the high setting, you have to hold in the + button for about 3 seconds. Call me nit-picky, but this seems odd. Why can’t I just simply press it once to go to the next level? Think of all I could get done while waiting those precious 3 seconds! Just seems strange…but definitely not a deal-breaker. Charging/Storage stand — Well built; heavy duty, and you can mount it to the wall if you so desire (hardware included). The base is weighted so it stays in place fairly well on its own. BUT — strangely, not all of the included vacuum heads will stow away. What the heck, LG! The tools store. The vacuum, vacuum tube and one head store. That leaves one of the two powered heads homeless. Oddly, the larger universal powered head even has an extrusion sticking out that was used to hang this on previous model’s stands — but this stand does not include that hanger. Very strange. Seems like an oversight on LG’s part. Universal powered head — (What LG calls a ‘nozzle.’) Looking at previous stick vac systems offered by LG, some packages have included both a powered rolling brush head and a powered head with a foam type roller for hard floors. This latter style (with the foam roller, which I believe they used to call the “powered floor nozzle”) seems to have gone away. It’s sole purpose was for cleaning hard floor surfaces. Now, LG has renamed what they used to call the powered ‘carpet’ nozzle to be ‘universal.’ In other words, one powered head for all floor surfaces. Is this a good thing? I actually like the idea. You don’t have to stop and change heads when you’re going from wood to carpet, or vice versa. I can only imagine that the roller brush is a bit noisier than the foam roller would be, but I certainly don’t find it annoying. Power punch head — This little head is unique. There are no rollers — just a bumpy rubberized surface that vibrates (or punches) the surface being cleaned. This really is perfect for smooth blankets or sheets or upholstery. It doesn’t try to suck the sheet up into the vacuum. Awesome! The smoother the surface, the better it’s going to loosen small particles of dirt, dust and critters to be sucked into oblivion. The only unfortunate thing for me was that I was hoping it would work at getting cat hair from our couch that has a ribbed, velour-like fabric. Nope. It ended up just kind of pushing the hair around. When I switched it out for the much wider universal head, the problem was solved. The rolling brush worked great — but I really wish it was the same size as the punch head. That would be much easier to navigate around upholstered furniture…and car interiors. That’s something that LG should make — a smaller powered universal head (maybe you can purchase it separately?) I would probably use that more than the ‘punch.’ I'm taking away one star because of my concerns regarding the storage stand. All in all, this is a very good vacuum and I dare say that it would stand up against anything else out there in the stick vac market. Well done, LG.

Placed on my couch to move some pillows off and it fell not more then 2 ft onto carpet and the tray broke

I’ve been using the LG CordZero A9 S for a week now and have been mostly impressed with the vacuum cleaner. This isn’t my first stick vacuum but it is my first LG vacuum cleaner. I’ve owned other LG electronics and have always been happy with the quality and performance. My washer and dryer are LG and they’ve been running great with absolutely no issues for almost 5 years now! I know LG is a good brand and I was excited to try their vacuum cleaner. Upon opening and unpacking the box I was immediately impressed with the build quality. All parts and accessories look and feel like they are constructed with high quality, strong yet lightweight materials. Along with the included accessories you also receive an extra battery, an extra pre-filter, a brush for cleaning and an optional mounting kit. Unpacking and setting up the vacuum and stand were a breeze. LG included a thorough owners manual along with a separate LG ThinkQ connection guide and a two page waterproof maintenance guide with a suction cup to hang it nearby. And if that’s not enough there are many helpful tutorial videos produced by LG available online. I love that LG makes every effort to ensure people can easily learn to use their products. I really like the look and functionality of this vacuum cleaner. It looks high-end, is ergonomically designed, lightweight and easy to use in tight spaces. I love the charging station and floor stand. The charging station allows you to charge both batteries at once while the vacuum is docked and you can easily swap out batteries if it runs low while you are using the vacuum. Also, you can receive a notification from the LG ThinkQ app when the battery is fully charged. The floor stand is weighted so that it doesn’t tip over easily. When docking the unit the signature LG melody plays, which I also love. :) Overall I’m happy with this vacuum cleaner but I do need to mention that from what I understand by reading the user’s manual, and from my experience, this is not a good vacuum for hard floors. I’ve watched videos where people say a hard floor, soft brush nozzle is available but the owner’s manual doesn’t mention this part anywhere. The two large included nozzles are the “Power Carpet Nozzle” and the “Power Punch Nozzle”. The owner’s manual provides the following instructions regarding the Power Carpet Nozzle; “Use this nozzle to clean carpets or rugs. *If used on hard flooring, this nozzle will be noisy.” Although I don’t find it to be overly noisy on hard floors I do think it misses quite a bit, including larger debris such as cereal or dog food and is not very good on edges or corners. On carpets, the nozzle works beautifully and out of all the vacuums I’ve ever used, this one has the least tangles and build up in the brush. It stays nice and clean even though I have two dogs that shed quite a bit. No other vacuum has done that for me. The Power Punch Nozzle has been a delightful surprise. Instead of a rotating brush it uses a massage-like paddle that vibrates the surface to loosen dirt and debris with a micro brush stripe that pulls hairs from the surface. I used this on my dogs beds, our couch cushions, duvet and a large tufted ottoman, and on all three surfaces it worked great at pulling up the hair, loose feathers, dust and dander. I feel like the turbo setting really pulls the dander from the dog beds very well. The additional accessories are the combination tool and the crevice tool. These are fairly standard and come in handy for cleaning a variety of things including pet hair out of furniture, mats and tight areas, especially when on turbo mode. I’ve been very happy with the battery life but am glad that it came with an additional battery since you will need to change it if you plan to vacuum on the Normal Mode for much longer than 30-35 minutes. Turbo Mode will last you about 6-7 minutes, so use it wisely, such as crevices, corners or very dusty seat cushions. The bin design works well and seems to store more dust, hair and debris than you would expect for a bin this size. With the built in Kompressor lever allowing you to smash it down and make more room in the canister for a longer vacuuming time. The bin release button is nicely positioned and works in a way that allows you to empty the bin w/o getting your hand dirty, pushing stuck dirt down with the Kompressor. If you have dog hair, you will probably still have to reach in and pull some clumps out, but not nearly as often as models without this compressing functionality. It’s innovative and works very well. I’m a fan of the five step HEPA filtration system and the fact that the filters are washable. LG recommends cleaning the filters monthly but I think I will need to clean this more frequently than that. It really depends on how frequently you vacuum, how much you vacuum and how dirty your floors get between vacuuming. I suggest reading and following the cleaning guide and this product should last a very long time, with replacement batteries eventually of course. I did run into intermittent power and/or cycling noises while vacuuming my wool rug the third day I used the vacuum. It eventually completely stopped working and I had to reference the owner’s guide to figure out what was wrong. I had cleaned all the airways but it was still clogged somewhere. Turns out the short human hair I vacuumed the night before, after my husband cut my hair, had gotten clogged in the air intake. I didn’t realize this until I removed the large dust separator filter, using the crevice tool, and lowered the Kompressor lever. Above the Kompresser was a mess of clogged hair and wool from the rug. After cleaning that area the vacuum has continued to function clog free since then. I’m pleased with this vacuum and think it has a great overall design. It’s lightweight, powerful and has a cool and functional docking station. The control panel is easy to read and use and the app is interesting but more of a novelty. I am concerned about the air intake becoming clogged easily but only time will tell. I also wish this came with a soft roller for hard floors instead of me needing to use a different vacuum in those areas. I look forward to seeing more innovation and advancement from LG in this area of electronics and am excited to see what they come out with next.

Does work. Beeps and shuts itself off even though it says it’s fully charged. Buy anything else if you want a vacuum that works,

I bought this vacuum tow month ago and I am very happy with this lg vacuum very light weight suction is very powerful and very quiet, very easy to clean tank with side lever,I am recommending this lg vacuum 100%

bought this to replace my Dyson for downstairs. worked fine for the first few days then it started to loose suction in picking up stuff. am looking at returning it. not worth the price

The vacuum works very well. We have a pet that sheds a lot so had to use the turbo function most of the time to get the fur out of rugs and furniture. Hard floor surfaces we fine with the standard. The features of the vacuum are nice but not necessarily better or more useful than comparable models. As for the accessories- The stand was a nice addition as it makes charging somewhat portable. Also the 2nd battery is a nice addition. The battery life was the real advantage I could see. I was able to clean about twice the space as compared to other brands I have tried on the single battery charge. My wife seemed to think the ease on cleaning out the canister was the best feature. Over all this is a solid vacuum, are there better ones, yes however in this price range I don’t think you can do better.

Vacuum wasn't strong enough to suction cereal or granola crumbs.

terrible suction for the price...the canister is way to small and very difficult to clean the fine dirt out...had it for a week and returned

No power whatsoever. Terrible suction. Definitely not worth the huge price tag.

It been 2.5 month since purchase and it gets clogged every time I use it. LG can have it back. Waste of $450 bucks.

The LG Cord Zero Stick Vacuum appliance is well built, lightweight, equipped with attachments for carpet, bare floors as well as handheld attachments for cars, couches, mattresses, etc. Two batteries were included for my model, it comes Wi-Fi equipped and with Turbo power. It is well designed for years of service. The LG Cord Zero was easy to unpack and assemble including its charging and storage stand. Wi-Fi was easy to connect and designed to diagnose problems with the appliance using your smartphone and LG's ThinQ software application. The vac is also set up to easily clean or change the filters built into the appliance and comes with one extra filter. Additional filters can be purchased LG, Amazon and other retailers.

Never worked at all. Had to return the vacuum back to the store to get a full refund. A big disappointment.

vacuum has issues after just 5 uses. Motor makes loud noises and stops working

So we have had no less then 5 different cordless vac's in the last 4-5 years.. and honestly I think this is the best one yet... I would give it 4.9 stars, and will explain why it isn't a full 5 stars. So let's start with some of the basics: It comes with TWO rechargeable batteries, so honestly if you use it right you should really never run out of power during one normal cleaning session. The charging base is pretty well thought out, but this is where I knock the .1 off. It holds the spare battery internally, and can charge both the vac and the extra at the same time. You can mount it to the wall, OR, it comes with a heavy base extension so this can sit up right. And it even hides the cord vertically. It holds the two primary attachments right on it, so they don't get lost. The .1 knock off 5 stars, is that there is one other attachment (large), that needs a home, and a small brush... would have loved to seen that on this base as well. Assembly takes just a couple minutes, but getting it all out of the box takes a good 5 minutes. After a charge, you are ready to roll. This Vac DOES connect to WiFi. It is supported by a simple app that will keep track of cleaning history (so you can bust the kids if they say they cleaned, but there is no history of it), and it will tell you battery life. Other than that, it is probably something that isn't really necessary... When you turn it on, if you have an LG washer/dryer, the tone is going to sound oddly familiar... it will take a while to get used to that. Now for the main function, as a vac... and it does it well. It is light weight (lighter then my Dyson), easy to move and maneuver... and it is relatively quiet... If you have light sleepers, they will be woken... but average sleepers my night even hear you use this. The canister is pretty large for a hand held, wouldn't ask for much larger. It has a plunger that will scrub the inside to get dirt/dust/hair off the air flow pieces, so you don't have to do it by hand. The extension arm, can be completely removed, so you can get small tight spaces, or you can adjust it to 4 different lengths, very easily. Very smart, and is great for a family when one member is 5ft and the other is 6ft. The power punch attachment is pretty interesting, we just gave it a test run and it does seem to do the job well for some stubborn dirt, and other areas. So the vac does do it's job and it sucks... but comes with plenty of extras....

Usually when you search for cordless vacs that actually clean you end up with 1 main player in the market place. This cordless stick vacuum from LG is a refreshing addition to the space. The weighted charging stand has a very compact footprint which can be easily placed in the corner of any room. The dock allows you to store the vacuum and it's attachment with ease. The dock also allows you to keep the spare battery charged so that you can have uninterrupted cleaning power. The vacuum itself also has very light and compact design which lends itself to easy cleaning everywhere. The filters in the vacuum are also washable which is great so you don't see a loss in suction over time. One design flaw that I did notice during cleaning was that it is very easy to clog the inlet of the tank which would cause a loss in suction. They also do include a extra filter in the box I used the vacuum to clean 2 carpeted staircases that are routinely cleaned with another stick vac and I was so surprised to see the amount of fine dirt this stick vac was able to extract from the carpet. I also found it very easy to vacuum the inside of my car with the attachments provided. The rated battery life of 120 minutes is only if you don't use a powered attachment. Using the powered attachments I was easily able to get 60 minutes of cleaning between the 2 batteries. 60 minutes is far superior than my previous premium stick vac and you can charge the depleted battery simply by charging it on the stand. I would definitely recommend this cordless stick vac to anyone looking for a great cleaning solution for their home

Just because a product is powered by batteries does not mean it will not perform. The LG CordZero Bagless Cordless Stick Vac with Kompressor Technology is proof of that. We got this primarily for our carpeted stairs, where dragging a power cord around is undesirable (and potentially dangerous). I should mention that we have three dogs in the house, so picking up pet fur was a must - and it did that very well. Power was not an issue with this vacuum. Carpet pile stood up after use! A nice practical feature is a combination storage and charging stand. It has a boost mode for increased power/suction, but you would not want to use this continuously since the mode consumes a lot of power and therefore reduces the runtime obtained from a single battery. Speaking of batteries... this model comes with two, which makes larger vacuuming tasks easier to accomplish without running out of power. Well-designed product by LG! I recommend it for anyone like us who have good solutions for upstairs and downstairs, but were struggling to find the perfect solution for stairs.

Don't let the size of this item discourage you from your purchase. I live with two dogs and wall to wall carpet so I need a full powered vacuum to clean the mess. I've had other sticks and they can't handle it and this surprised me. I was able to clean my whole space barely using any battery. The canister needed to be cleaned often and did clog more than a few times. After figuring out how to remove the internal metal filter, it was easy to clean but definitely required some fingers or the cleaning brush to remove the stuck fluff. The screen cleaner was a nice feature as well, but I felt it allowed for sorry to get into the upper section of the canister which was then harder to remove. I'm happy to be able to replace two vacuums with this one unit, but do wish it came with a powered mini brush for hair etc. that I could use to clean my car.