The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-7 of 7 reviews
Rated 3 out of 5 stars
Not quality.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Looks nice, but built cheaply as possible by LG. Doors, when pushed to close, shut loudly and almost violently, especially the left door.
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
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Hello there, TimC. Thank you for sharing your experience with us. We understand your inquiry regarding the door closing mechanism on your LG - Counter-Depth MAX 20.2 Cu. Ft. French Door Smart Refrigerator with Dual Ice - Stainless Steel. Your feedback is important, and we'd like to assist you further with your unit's performance. https://www.bestbuy.com/product/lg-counter-depth-max-20-2-cu-ft-french-door-smart-refrigerator-with-dual-ice-stainless-steel/JJ8VPZT7V5 For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo
Rated 5 out of 5 stars
Nice unit, but standard depth is to deep for the c
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a good unit, however, it was supposed to be a counter depth unit, and we are waiting for the counter depth unit, which is supposed to be delivered on 09/12/25. They return the standard depth unit then.
I would recommend this to a friend
Rated 5 out of 5 stars
Good fridge
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great fridge just was to big for my space and had to return
I would recommend this to a friend
Rated 1 out of 5 stars
Salesperson disappears
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ordered this in August. Best Buy keeps hassling me for a review of something that has yet to be delivered. Salesperson said they’re gonna be here for us all through delivery and warranty. They are never around when I call and ask for a delivery date. So you want a review of a nonexistent refrigerator? Try improving customer service while I try and get a refund and order a refrigerator elsewhere.
No, I would not recommend this to a friend
Brand response from LG Digital Customer Care
Posted .
Hi, there. Thank you for sharing your experience with us. We understand how important timely delivery and clear communication are when purchasing a major appliance like the LG Refrigerator (LF20G6331S) model. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to follow up on your purchase. hile delivery and review requests are managed by the retailer, we want to make sure you have access to everything you need once your LG product arrives.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very nice refrigerator to fit on our tight space. Has all the features we need and looks great.
I would recommend this to a friend
Rated 5 out of 5 stars
Good Design, Good Features, Good Price
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Everything about this fridge is well thought out. Lots of room in a narrower size and good use with the adjustable shelves and door storage, even with the door ice maker.
And it's got crushed ice through the door!!!
I would recommend this to a friend
Rated 5 out of 5 stars
Beauty & Preformance
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is my second LG Refrigerator and I am just as pleased as I was with my first. My first one is still going strong.