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Customer Ratings & Reviews

Your price for this item is $3,099.99
The comparable value price is $3,599.99

Customer reviews

Rating 4.6 out of 5 stars with 465 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the spaciousness, ice maker, and smart features of the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Mirror InstaView. They appreciate the ample storage space, variety of ice options, and the convenience of controlling the refrigerator from their phones. However, some customers have concerns about fingerprints showing on the mirror door and a plastic taste in the water and ice initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 465 reviews
  • Rated 4 out of 5 stars

    Great looking, functional, love ice options!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge works great. Love all the ice functionality!!! Only complaint is the frequency that I have to clean smudges off the mirrored glass. Not great for family’s with kids. I love the sleep look, but admit that I miss my handles.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ice maker

    Rated 5 out of 5 stars

    Steel beauty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrig. Love everything about it. 4 different ices - wow!! Viewing door is wonderful for items used daily. So easy to access!! Would recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ice maker

    Rated 4 out of 5 stars

    Sleek looking fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge looks beautiful. Very sleek. Does get fingerprints on the mirrored side and wish there was a little more shelf space for tall things. Ice variety is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it about a month and I’m happy so far. It’s quiet and nice looking keeps my food cold. The mirror finish on the door is a bit startling when you walk in and see another person in the kitchen. It’s just you. Love the small door on the front so you don’t have to open up the refrigerator every time you wanna get something that’s used often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this refrigerator for 6 months now. Works great, Crystal ice balls are amazing for drinks, lots of space. You can control everything from the app as well.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    A+

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG hit the mark on this one. Great looks, design, and storage. (It could use a little bit more space for taller items.) Very nice refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Cold things cold, frozen things frozen!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this fridge after our 1 year old one was blown up during a lightening strike, and no one would repair it becaue it was a Samsung. Decided to get one that could be repaired if needed. This thing is awesome. The mirrored door is amazing for checking on whats inside while keeping the door closed, and you can even open it to expose just the items, while keeping the main door ahut (hard to explain, but trust me its awesome. Three diferent ice modes are great for cocktails and other drinks. And the handless profile is slick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT! Amazing features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this for about a month and so far I love it! The easy access split door on the right is a nice feature. I must admit, we never tap on the door to see what is in there so I would prefer one without that feature in the future to cut down on cost. It is true, that side does get a lot of finger prints, but I just keep a cloth nearby and wipe it down while waiting for coffee or things to cook. The ice maker on the door is a huge plus. My other fridge had it in the top third of the fridge and it was a waste of space. I think it is easy to simply tap the correct image on the silver dispenser thing and get either ice or water. I appreciate it is tall so I can fill up a water bottle directly. The three ice types are amazing! I never knew I needed craft ice round large ice cubes. They melt slower in my water bottle and water glasses. However, sometimes I really want small little cubes and it has those. And on the door are a little larger cubes. I go through tons of ice each day, and have yet to run out. Yahoo! It is true the doors stay open which I like. With my old fridge it was always a struggle to get a large dish with two hands and try to open the door, keep it open and insert the dish. I personally like the low volume chime that lets you know you have let the door open. I have a small kitchen so it is easy to hear. If you have a huge kitchen this might be an issue for you. I also like the light that illuminates in between the two upper doors and the lower freezer door. If you go in the kitchen at night, it works like a night light. The freezer works well for us. The top shelf has the two ice cube trays and then space on the right side. Then there is a shallow tray under that so you can put things you don't want to loose like small baggies. The bottom has two deep compartments. The overall design works better than my other fridge that only had one tiny shelf on top and then a huge space below. Fingers crossed things continue to go well because I really love this fridge! My delivery experience for three different large appliances has been fantastic. Thank you Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG counter depth refrigerator replaced a full size. The shelf depth makes a difference, however, it works for two people. The freezer section is more than adequate. Four different ice options fills our needs. Regular and crushed in the door and two options in the freezer: balls and mini cubes. We have had the LG for two months and the AC temperature in both the refrigerator and freezer holds the settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator so far. The main door ice has gotten stuck once. The dogs love the mini ice and the craft ice is a favorite. Opening the right door half way is also a plus as you don’t need rip open the whole door. The door with the ice maker is heavy so it does slam closed even with soft close doors. Seems to have plenty of room for all our food. I appreciate I can control and see status of this frig on the LG APP

    I would recommend this to a friend
  • Pros mentioned:
    Mirror instaview

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product with a lot of features. I enjoy to buy it.

    I would recommend this to a friend
  • Pros mentioned:
    Mirror instaview

    Rated 5 out of 5 stars

    Great refrigerator.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loved this refrigerator. Unfortunately, I had to return it as it wouldn’t quite fit under my cabinet. The measurements were correct, however, there was a ridge in front of the refrigerator across the top that would not allow it to slide in further. Otherwise, I loved the LG refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator for new kitchen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything is working well. It is oart of our kitchen remodel project . It looks grest in the new kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We both love this refrigerator. Looks great and works great. Three different sizes of ice is a great feature. Another nice feature is the knock and view of the contents on the right side of the refrigerator. We have had this for over a month now with no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth, Mirror instaview

    Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and perfectly designed and a lot of storage ,the water filter design is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing spacious counter-depth, smart refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best refrigerator we have had in 40+ years. The amount of space is truly impressive given that it is a counter-depth refrigerator. It is quiet as a whisper, and the Wifi feature will apprise us of its intelligent functions via weekly texts. LG surpasses many of the premium brands in anticipating customer needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very pleased with the performance of the unit. Really like the variety of ice, crushed, cubes, and balls. The glass panel opens to gain easy access to frequently used items. Would rate a 5 if not for the unusual taste from the filtered water. Also, not sure of the smart features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG - Counter-Depth MAX 25.5 Cu. Ft. Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing an old LG that had two drawer freezers that had frozen ice on the floor when opening. Went to this one drawer this time. So far love this refrigerator and the space inside top and bottom.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Plastic taste

    Rated 3 out of 5 stars

    Water Dispenser and Ice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the refrigerator as far a space and convenience, however, the water and ice taste absolutely HORRIBLE! It tastes like chlorine or something like that. I did as directed in dumping all the ice once trays were full and was instructed to dump approximately 1 to 1-1/2 gallons of water from the dispenser. I actually dumped about 3 gallons.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of space & Lots of Ice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lot's of compliments so far on this refrigerator. Ice maker works great (there are only 2 of us so the mini-cube production is almost too much, haven't checked yet to see if it can be limited). Craft cube production is just enough, it is set at 6 cubes every 24 hours. Door water/cubes/crushed works fine. The mirrored door feature is nice, our kitchen is a little dark and it reflects some extra ambient light into the are from two sliding doors. App is easy to use. Nice interior size for counter depth. One thing to be aware of, the top two doors are heavy once the interior shelves are loaded, so not exactly a "soft close".

    I would recommend this to a friend