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Customer Ratings & Reviews

$2,799.99
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Comp. Value: $3,599.99

Customer reviews

Rating 4.6 out of 5 stars with 497 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator highly for its ice production, appealing design, overall performance, and ample capacity. The refrigerator is also praised for its size and quiet operation. However, some customers have expressed concerns about the limited shelf space, fingerprint visibility, and the taste of the water.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 497 reviews
  • Rated 5 out of 5 stars

    DR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the product so much, it looks good and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best unit I've owned in 50 years of marriage.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this LG Refrigerator freezer. Makes 3 types of ice and has a separate dispensing unit for water. The tap on glass window door makes it easy to see what's inside and there is, of course, plenty of storage in both freezer and fridge. Best unit I've owned in 50 years of marriage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The king of Ice-makers!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my fellow shoppers, who are looking to minimize the cost of a new major purchase and help maximize all the bells and whistles, we hope our families and budgets appreciate. I did my research weeks before buying. I read multiple reviews, focusing on features, usage cost, and reliability. The LG line had all three, and then some. I chose the LG model BBY01-806770538346, which Best Buy had just added to its appliance lineup. So new that no stores had yet put a demo on the floor. (June 18th, 2023) I admit, having 3 separate ice makers caught my attention. The counter depth was an intentional selection, giving my family more space between the kitchen island and the only space to install the fridge. The gallon-size storage bin in the easy-access French door was placed perfectly, even from the outside, via the mirrored access glass door. Yes, it has the “knock knock” illumination feature. The two ice bins in the top freezer drawer took some getting used to, but I have never been without ice. One is for those fancy ice balls, while the other provides mini cubes. The ice balls last longer, so your favorite drink doesn’t get watered down too fast. Smart! The drawers are climate-adjustable. Most between meat and vegetable settings. Storage is divided among several adjustable shelves. (4) The inner (L) inner door has very small shelves, but that was expected due to the water/ ice dispenser. Freezer space is not the greatest, kind of like playing Tetris with food items. Manageable. But less than I’d like. Coming up on the fridge's 2-year service with no complaints. This is what triggered my desire to write this review. LG assumed my warranty was already expired (1 year after purchase) To add an extended service plan now through LG… 2 years = $552.84 & 3 years = $783.19. I was smart this time and purchased the Geek Squad's (standard) 5-coverage for $599.99 at the time of purchase. Good until June 2028. Smartest move ever! Yes, I would recommend this LG refrigerator with an extended service plan to anyone with mild space issues. 26 cubic feet. Nice features. 3 ice-makers. Easy to clean surface. LG thinQ compatible. Do the math. Hope this helps.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this refrigerator for 6 months now. Works great, Crystal ice balls are amazing for drinks, lots of space. You can control everything from the app as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great but has a few issues. The water filter took forever to get right. You can’t pull the droors out unless both doors are open. The craft ice is great. One of the only bad things is that the glass is a fingerprint magnet but that is expected. The way the doors are designed it has to stick out further than our previous refrigerator but it’s not a deal breaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great features and design.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, you notice that this is so quiet, and you hardly know it is running. It has enough space to store at least two weeks' worth of groceries for five people. I love the ice maker and the different types of cubes you get. The no handles give a nice slim look and blend with kitchen cabinets.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    best purchase of the year

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is excellent! My family is loving it, my wife is thrilled with the types of ice it makes. I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well, New fridge more ice choices.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its a great replacement, I got a little carried away with what I was buying for my budget. It makes 3 kinds of ice, i enjoy the big round ice and so do the pets, it stays nice and cold! My little boy loves to try to make the front glass window light up. He also like seeing himself in it too. There seems to be plentiful spots to put things and i can make more room by moveing shelfs if i need to. Good amount of storage in the freezer too! Oh yeah, and ots nice that the water filters are going to be easier to find. Glad to have cold water coming out of the fridge. Also makes the kitchen look alittle smoother. Also it was nice for somone else to do all the hard work this time :)

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. Only had for a week. But is super nice me love the craft ice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! It connects to my LG app so I can see diagnostics on it along with my tv’s and my washer and dryer. I love the craft ice and it operates so smoothly. Only thing I wish is that I could turn the alarm off when the fridge is open because I’m loading groceries. Otherwise, no complaints!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator for new kitchen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything is working well. It is oart of our kitchen remodel project . It looks grest in the new kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect fit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my LG French Door smart refrigerator. It’s a perfect fit for my new home!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    We love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love everything about this refrigerator, its size is adequate for our family of 4 with extra room for extended family gathering meals e.g T-day/Christmas. The instaview glass door is great for quick/easy access to our beverages and the 4 types of ice is not something I thought we would use, but they all serve a purpose and we use them all now, added bonus. The only negative I see is how the main French doors swing open. If there is a wall next to the fridge you might only be able to open the door along the wall 90 degrees vs the roughly 120 it allows for. This wasn’t a concern for us as our opening for the fridge had a couple inches to work with on the sides allowing it to fully open. Also most people open both doors when accessing the fridge so either way there is always more than enough room to access the refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice very nice with the ice maker totally game changer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Counter Depth Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator works great, the 4 ice options work very well. Counter Depth fits perfect for a more streamline look to your kitchen and still has plenty of internal space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is great and we love the craft ice! We were concerned about space with the counter depth, but it gave us more room in the kitchen and is still spacious on the inside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! Two ice makers and very spacious. Only thing is that there are no handles so some smudges on the doors. But overall best fridge I’ve had. Also counter depth makes it flush to cabinets. I recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Healthcare

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase & we have enjoyed the new frigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Sleek looking fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge looks beautiful. Very sleek. Does get fingerprints on the mirrored side and wish there was a little more shelf space for tall things. Ice variety is great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator - Finger prints an issue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is great overall. No issues with cooling and the 4 types of ice are great for all occasions. Great space for all of your groceries and the freezer is a good size. Only reason this is a 4 and not a 5 is because of the mirrored door having fingerprints all over it constantly. We love the InstaView and the look of the door, but the hassle of cleaning it multiple times a day is annoying. If I knew about this piece I might have skipped the door, but when it is clean of fingerprints the refrigerator looks sharp! Other than that the refrigerator works great and no other issues to report. We have only had it for 2 months so hoping the results continue as far as efficiency goes.

    I would recommend this to a friend
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