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Customer Ratings & Reviews

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Comp. Value: $3,599.99

Customer reviews

Rating 4.6 out of 5 stars with 497 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator highly for its ice production, appealing design, overall performance, and ample capacity. The refrigerator is also praised for its size and quiet operation. However, some customers have expressed concerns about the limited shelf space, fingerprint visibility, and the taste of the water.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 497 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Steel beauty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrig. Love everything about it. 4 different ices - wow!! Viewing door is wonderful for items used daily. So easy to access!! Would recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Great Fridge!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, love the features. Some many ice options!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fridge for our home. Looks great and works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cold things cold, frozen things frozen!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this fridge after our 1 year old one was blown up during a lightening strike, and no one would repair it becaue it was a Samsung. Decided to get one that could be repaired if needed. This thing is awesome. The mirrored door is amazing for checking on whats inside while keeping the door closed, and you can even open it to expose just the items, while keeping the main door ahut (hard to explain, but trust me its awesome. Three diferent ice modes are great for cocktails and other drinks. And the handless profile is slick.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    A+

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG hit the mark on this one. Great looks, design, and storage. (It could use a little bit more space for taller items.) Very nice refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT! Amazing features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this for about a month and so far I love it! The easy access split door on the right is a nice feature. I must admit, we never tap on the door to see what is in there so I would prefer one without that feature in the future to cut down on cost. It is true, that side does get a lot of finger prints, but I just keep a cloth nearby and wipe it down while waiting for coffee or things to cook. The ice maker on the door is a huge plus. My other fridge had it in the top third of the fridge and it was a waste of space. I think it is easy to simply tap the correct image on the silver dispenser thing and get either ice or water. I appreciate it is tall so I can fill up a water bottle directly. The three ice types are amazing! I never knew I needed craft ice round large ice cubes. They melt slower in my water bottle and water glasses. However, sometimes I really want small little cubes and it has those. And on the door are a little larger cubes. I go through tons of ice each day, and have yet to run out. Yahoo! It is true the doors stay open which I like. With my old fridge it was always a struggle to get a large dish with two hands and try to open the door, keep it open and insert the dish. I personally like the low volume chime that lets you know you have let the door open. I have a small kitchen so it is easy to hear. If you have a huge kitchen this might be an issue for you. I also like the light that illuminates in between the two upper doors and the lower freezer door. If you go in the kitchen at night, it works like a night light. The freezer works well for us. The top shelf has the two ice cube trays and then space on the right side. Then there is a shallow tray under that so you can put things you don't want to loose like small baggies. The bottom has two deep compartments. The overall design works better than my other fridge that only had one tiny shelf on top and then a huge space below. Fingers crossed things continue to go well because I really love this fridge! My delivery experience for three different large appliances has been fantastic. Thank you Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More looks and functionality than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I can’t get enough from the three ice makers and I thought they were useless at first. Same with the mirror door! Ok, that was a feature that really looks good and enhanced our home decor. The low profile is an absolute winner- fits perfectly and inside there is a huge amount of space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade over our Samsung Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator! The ice maker is in the actual door so it doesn't take up a bunch of room in the refrigerator. We also love the 2 other ice makers in the drawer below. One refrigerator with 3 types of ice at one time is a great feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG counter depth refrigerator replaced a full size. The shelf depth makes a difference, however, it works for two people. The freezer section is more than adequate. Four different ice options fills our needs. Regular and crushed in the door and two options in the freezer: balls and mini cubes. We have had the LG for two months and the AC temperature in both the refrigerator and freezer holds the settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product with a lot of features. I enjoy to buy it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and perfectly designed and a lot of storage ,the water filter design is the best

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the craft ice option and knocking on the door to see in! The only issue we have is how easily finger prints show up on that door, especially with a teenager.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our LG Smart Refrigerator w/Mirror InstaView

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a fairly new side by side refrigerator but wanted to upgrade. We looked at this counter-depth Smart Refrigerator with Mirror InstaView and thought it might be a nice upgrade. It was! We have had many different refrigerators over the years and this one is hands down the best. Love the look and the performance is outstanding. We love the craft ice. The space is generous for a counter-depth refrigerator. We couldn’t be happier with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is great, plenty of storage ICE works all the time. Not like Samsung issues...only CON is the mirror side get fingerprint smudges BAD....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loved this refrigerator. Unfortunately, I had to return it as it wouldn’t quite fit under my cabinet. The measurements were correct, however, there was a ridge in front of the refrigerator across the top that would not allow it to slide in further. Otherwise, I loved the LG refrigerator.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Water Dispenser and Ice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the refrigerator as far a space and convenience, however, the water and ice taste absolutely HORRIBLE! It tastes like chlorine or something like that. I did as directed in dumping all the ice once trays were full and was instructed to dump approximately 1 to 1-1/2 gallons of water from the dispenser. I actually dumped about 3 gallons.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing spacious counter-depth, smart refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best refrigerator we have had in 40+ years. The amount of space is truly impressive given that it is a counter-depth refrigerator. It is quiet as a whisper, and the Wifi feature will apprise us of its intelligent functions via weekly texts. LG surpasses many of the premium brands in anticipating customer needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We both love this refrigerator. Looks great and works great. Three different sizes of ice is a great feature. Another nice feature is the knock and view of the contents on the right side of the refrigerator. We have had this for over a month now with no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The fridge is amazing. Delivery and setup was good. We like the 3 types of ice options. The water still has the taste of the new filter. I would recommend this if you are looking for counter depth type of fridge. But if you put a lot of things in the refrigerator then get a bigger size. Otherwise good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from the brand we previously owned, which is still trying to be repaired, this is a high quality refrigerator. It just sounds so much better than the other one too! When it is depositing ice in any of the three bins, it is quiet and it’s barely noticeable when it drops ice! The old fridge used to be so loud! The mechanics of it work very well, no difficulties with anything closing or opening and each feature works wonderfully!

    I would recommend this to a friend
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