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Customer Ratings & Reviews

Your price for this item is $1,999.99
The comparable value price is $3,599.99

Customer reviews

Rating 4.7 out of 5 stars with 694 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Counter-Depth MAX refrigerator, highlighting its ample internal space and the convenience of its dual ice makers. Many appreciate its overall performance, counter-depth size, quiet operation, and efficient design for storage. While the refrigerator excels in many areas, some customers have expressed concerns regarding the shelf adjustability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 694 reviews
  • Rated 2 out of 5 stars

    LG - let me down - Do research/ask techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting for replacement handle for freezer drawer - hello LG customer service!!!! Hello??? Ordered this model when I moved. Was very happy w/ older LG but could not take it with me. This one is a disappointment. Handle to freezer drawer: screw got stripped & broke when installing. Called Best Buy: they could not help. Called LG - talked to someone that tried to help, but left off with "they would contact me"...3 months later: no contact. I have to pull the drawer open by the wee knobs - hopefully using correct pressure. UGH Interface: water/ice dispenser is pressure activated. Same as my older model...but this model needs a harder "press" & press again to get to the function you want. Awkward & a downgrade. I think that LG is a popular brand, appeals to an aesthetic and was really good in the recent past. But maybe they are coasting on that rep. If I were to have to buy a new fridge today: I would go with a Whirlpool or GE. Why: from real life reviews from friends/family & techs (that know what breaks down). Just my opinion - and yeah - if you are set on LG - good luck. But wanted to share my less than great experience before you plunk down a lot of money on this particular product - you can do better.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your extensive feedback and your experience with your LG Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Dual Ice. We understand your inquiry and your deep disappointment, especially regarding the missing replacement freezer handle that was promised three months ago. Having to open the freezer by the small knobs is certainly not the intended or acceptable way to use your refrigerator, and we apologize for the lack of follow-up from the previous contact.

      We also appreciate your detailed feedback on the water/ice dispenser interface, noting that the increased pressure needed is a significant downgrade from your prior LG model. We value these real-life insights as they help us understand the customer experience with our products.

      We want to get the replacement freezer handle issue resolved for you immediately.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-dual-ice-stainless-steel/JJ8VPZRHWR
      For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Love my refrigerator ❤️!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator, had one in the past that was a little smaller. Unfortunately, we sold that house after only having the fridge for a couple of years. Couldn't wait to get this one.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 4 out of 5 stars

    Great refrigerator; okay freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has been awesome! It has tons of space for a family of four. The ice maker is low profile inside the door so it isn't taking up space that could've been used for additional food. We don't love the freezer layout as it kind of forces you to stack things on top of each other but it does work well.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    Great new purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yikes! The inside is so much bigger! Love it! I love the bottom freezer.

    I would recommend this to a friend
  • Cons mentioned:
    Shelf adjustability

    Rated 4 out of 5 stars

    B’s new LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the refrigerator but the shelves are not as adjustable as I thought.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The space is good & it works well. 4* because the top ice maker gets clogged up. Luckily, we can take the tray out & loosen the ice ourselves without calling for a repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bigger than expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a little bigger than I thought it would be, but overall I’m happy with it. I‘ve had to adjust to different spacing inside but it’s good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Replacement LG

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left side door does not remain in the “open” position, even when opening the door fully. It’s like it has an “auto close” feature, although in reality it’s not designed as such. Other than this issue, satisfied with this LG model. Much more tolerable than having to “mop up” accumulated water under the deli drawer with our previous Kenmore (manufactured by LG) refrigerator, on a weekly basis. Another friend also faced the same issue on an actual LG refrigerator.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance with impressive features set this apart from others

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    My Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Fits great! Colors match other appliances well

    I would recommend this to a friend
  • Pros mentioned:
    Internal space
    Best Buy Employee

    Rated 5 out of 5 stars

    Lg refrigerator

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    Best Buy Employee
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance and spacious worth the price... 100% recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got our fridge at the beginning of June. The salesperson and delivery were great. No issues at all. Loving all the room this fridge has.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this LG Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new LG refrigerator that replaced our 20 year old LG. We are happy that this has so many features and space. Always will purchase this brand.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good regrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is working perfect and the installation was efficient

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with the LG refrigerator. Its room is impressive

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems so far. The doors close a little hard which will cause items in the side door shelves to clang, unless you have the them stuffed tightly. The fingerprint resistant feature is great. The configuration of the freezer storage is a little strange but it could be I’m not used to it.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Refrigerator. Only problem is the the ice gets 'hung up' in one corner in the door ice maker. Hoping that will resolve as the refrigerator 'breaks in.' Extra ice make in the freezer compartment is a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice, good price and information from the best buy employee.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG French Door Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good- seems very light when door is opened quickly- sometimes it feels like it is about to tip over- lots of room in fridge- like inside doors, hold a lot-love the extra ice tray in the freezer- never run out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Counter Dept Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great. I love the French door refrigerator. My last one was a side by side and it just didn't hold much. For a counter depth it has a great deal of storage.

    I would recommend this to a friend