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Customer Ratings & Reviews

Your price for this item is $1,999.99
The comparable value price is $3,599.99

Customer reviews

Rating 4.7 out of 5 stars with 688 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the Counter-Depth MAX refrigerator, especially its spacious interior and convenient dual ice makers. Many appreciate its overall performance, counter-depth size, quiet operation, and efficient design. While the refrigerator excels in many areas, some customers have expressed concerns about the shelf adjustability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 688 reviews
  • Pros mentioned:
    Noise level, Overall performance, Size

    Rated 5 out of 5 stars

    A great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very sleek, functional and large counter depth refrigerator. It’s very quiet and the side is nicely trimmed.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Overall performance

    Rated 4 out of 5 stars

    Works

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Ice is pretty fast. Water pressure is lower than my house for some reason. But all and all its great for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    “My Wifi Connect Lg Refrigerator”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the features of my new Lg refrigerator, its design, storage capacity, good temperature and cooling power. I would definitely recommend this LG refrigerator for my friends and relatives to buy.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    It’s early but great so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace a Samsung that was 10 years old. Love the counter depth. Fits so much better in our home. It’s much lighter than our previous. More plastic I guess.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    LG 25.5 refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge, lots of room inside and looks fantastic. I recommend

    I would recommend this to a friend
  • Pros mentioned:
    Internal space, Overall performance

    Rated 5 out of 5 stars

    Good fridge, lots of space inside

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We an LG fridge at our previous house so when we moved we knew we wanted the same one…But the same one wouldn’t fit at our new place. So we basically got what we thought was a smaller, counter depth version. The ice maker on the exterior is different, the selection button is odd and a little slow to react… I’m not a fan of it but it does the job. Other than that it’s pretty much the same as our old one. We like that the ice maker is ibuilt into the door and doesn’t take up valuable space inside. Overall we are happy with the fridge

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    We love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it for 1 month. Very roomy. Well designed for efficient storage. Ice and water dispenser work well. Quite except for the occasional ice cube drop. We love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Size

    Rated 5 out of 5 stars

    Love the ice makers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it for small space. We got it for the dual ice maker and external water dispenser. It does produce a decent amount of ice as we use a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Noise level, Overall performance

    Rated 5 out of 5 stars

    Will not disappoint

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator so far. Quiet operation and keeps food cold and ice operates properly. Bottom freezer has nice operation also.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space
    Cons mentioned:
    Shelf adjustability

    Rated 4 out of 5 stars

    Most Room in a Counter Depth Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 10 year old Samsung with this LG. The Samsung was a larger side-by-side. This LG has more room yet is 4” shallower. I like having the ice tray in the freezer section. The lunch meat drawer is a nice addition. It isn’t as solid as the refrigerator it replaced. The freezer drawer feels kind of flimsy. Minor alignment issue on the right door. The shelves appear adjustable but they are not. I really wanted to be able to lower one shelf to have a tall and short section inside.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there. We appreciate your review regarding your 25.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Dual Ice is Stainless steel. Your many positive comments are really appreciated, and we thank you for taking time out to make them. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. ^Anthony LG

  • Pros mentioned:
    Ice maker, Overall performance

    Rated 5 out of 5 stars

    Lots of space

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this new refrigerator. It is very spacious. The dual icemaker is fantastic. Everything works perfectly and so much better than our last fridge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good with some minor flaws

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS: This refrigerator is one of the largest capacity counter depth refrigerators at a reasonable price point. It has water and ice in the door which is great feature which we wanted. Very spacious with good lighting inside, outside stainless steel seems pretty fingerprint resistant and any smudges wipe off easily with soft towel. INITIAL CONCERN: 8 hrs after putting the food from the old frig in it is had only gotten down to 47 degrees (I have a small refrigerator thermostat). This refrigerator is factory preset at 37 degrees and so I turn it down to 33 before going to bed. In the morning it had reached 37 degrees but I was still concerned because I had lowered it to 33. I did some Google searches and found info that new refrigerators can take 24-48 hours to reach desired temp so I continued to monitor. Long story short after 48 hrs it started maintaining the 33 degrees I have it set to so despite initial concerns I feel it is now cooling properly. Note that temp will rise if you open doors alot. CONS: Minor concerns mostly related to the design. 1) The left door is much heavier than the right because the in-door ice maker is on that side. This creates a situation where the left door tends to want to slam shut. 2) Ice from the in-door icemaker can get jammed up inside and won't dispense (happen only once so far after 2 weeks but I read other reviews that highlight the same issue). Simply opening up the door and lightly banging on the in-door ice compartment will dislodge the stuck ice and then it will dispense again. A bit annoying but not a major issue. 3) Refrigerator doors gasket seems a bit flimsy to me compared to my old frig so it will be interesting to see how it hold up over the years. Overall so far I am happy with this refrigerator but only had it two weeks. So only time will tell. Jury is still out.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai. LG

  • Pros mentioned:
    Ice maker, Size

    Rated 5 out of 5 stars

    Nice Touch LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had this refrigerator for a short time and so far We are very impressed. The counter depth makes it fit the kitchen and not stand out or look out of place. The refrigerator section has plenty of space and is configured to hold everything we need. The second ice maker in the freezer is a bonus. We won’t run out of ice when entertaining or have to run out for the “extra” bag of ice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A definite step up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was received on time and as expected. definitely a plus addition to any household. Works as expected and am enjoying the refridgerator. My family is loving this new refridgerator. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    LG Review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge fit perfectly in our space and it truly is fingerprint proof. It is very quiet running.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Internal space, Noise level

    Rated 5 out of 5 stars

    I recommend LG!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Quiet! Efficient Loads of room .. Like the extra ice in the freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save your money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really recommend this LG refrigerator for you guys because it’s so good. It is easy to organise your food. Safe for you and your kids. the temperature is as great and keep food healthcare and safe as possible.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for the kitchen. Countertop depth is a lot more room than the old one replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Clean looking and deep, spacious storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it so far! I love how much I can fit in this fridge. It's not too much larger than my previous refrigerator but the design of the space is amazing. I love the deep sturdy shelves, and even the smallest shelves underneath, making use of all space available and perfect for the kids cheese snacks. The ice makers work great and makes a ton of ice. We just hosted the 4th of July and had plenty of ice for everyone the whole night. I also LOVE how easy it is to install/change the water filter. In the past I always had to have my husband figure that out but this one is right in the door and super quick and easy. The freezer is also a nice size and holds much more than I expected. I also love the app that allows you to connect to the fridge and change/monitor various features.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Size

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a smaller space, it was perfectly fit that space. We love the ice maker. We used around more than 2 months and had no any issues with it. LG thank you for great product. Highly recommended

    I would recommend this to a friend
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