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Customer Ratings & Reviews

Your price for this item is $2,499.99
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The comparable value price is $3,499.99

Customer reviews

Rating 4.5 out of 5 stars with 462 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the ample space, effective ice maker, and pleasing design of the Counter-Depth MAX refrigerator. Many appreciate the InstaView feature and quiet operation, while some note challenges with door closure. Positive feedback frequently highlights the refrigerator's size and capacity. Overall, the product receives praise for its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 462 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the Best refrigerator we have ever seen. Awesome features and very big. Love the WiFi setup.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice and big

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It very beautiful and big, everyone in the house loves it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy this! Terrible engineering.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had experience with many brands of refrigerators in the past. I can't say any of them would get a bad grade, and most of them would get an excellent grade. This is the first time I purchased anything from LG. I thought the see-through panel on the right side of the door was cool, and it really helped form my purchasing decision, as I believe the fridge overall would work like other brands that I have had in the past. I started realizing almost immediately that this fridge was not designed very well. Starting with the top shelf of the lower freezer pullout, which collapses to the lower part of the freezer drawer when it is nearly full. This requires removing everything from the top rack of the lower freezer and then trying to reset it back in its slide. This is a constant issue and a serious design flaw. Another issue is with the main refrigerator side door panels. Expecting the side door panels to have rows to put bottles or cans of drinks is not unheard of. They designed this so you can have 4 1/2 cans only on the top shelf, (no bottles). Then 4 1/2 cans or bottles on the middle rack, and then a row at the bottom which doesn't fit any bottle or can because it is too thin. Now my freezer is not longer working and I have to get support for it. I thought knocking on the side glass panel to see into my fridge was going to be a cool feature. The matter of fact is that I have had this for a year and have knocked on that glass about 8 times max. It is an absolutely useless feature. I should have paid more to another manufacturer for a TV or a Wi-Fi-enabled computer screen. I have more complaints about the internal layout of this fridge, but I will end this here. This was my first and very last purchase of LG, period. Never again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Good fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good fridge. Great space for counter depth. The window is a bit useless, but not an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge. It looked great but, its actually holding more perishable than I thought.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    A great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design of the refrigerator is very ergonomically and a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Amazing Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge, tons on room and the quick knock door lets you see what you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so great! The install was seamless and the guys that came to do it were very efficient and careful with the fridge. I thoroughly enjoy the look of the fridge and the double knock to light up the fridge and see inside is a nice touch.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is great! So much room and things fit better in the doors. The freezer is very roomy too.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Spacious

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space and works well. I don't use the window to look inside the refrigerator very often, but it works.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello there DaniB. Thanks for the feedback. Customer feedback always helps LG improve its products and customer service. We are happy to hear that you are enjoying your LG Refrigerator. If you have any Question or concerns. Please contact our LG Support Team via Facebook or Twitter. Thank you. `Jai. LG

  • Rated 5 out of 5 stars

    Imtiaz Choudhry

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its extremely easy and very nice I love it Lg refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Really good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using it for 2 weeks. So far amazing product. Has a lot of space. Perfect for the space we had.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love my new fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It is sleek and very roomy. The freezer is also surprisingly large and functional.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    LG French Door counter depth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator! Lots of room and storage. Very quite and bottom freezer draw is easy to access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lg refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excelent refrigerator, a lot of space inside for all the groceries

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love my fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works better than samsung for me much space

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    5 start review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge. Easy to use and have great space.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor setup and delivery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this unit with delivery,a water kit and installation. The unit was installed yesterday and hooked up by the geek squad. There was a water connection leak and we got no response help from best buy. The install was on tuesday and they offered a saturday response. Our basement incurred water damage and the ceiling partially collapsed. I had to install the handles, unpack the shelves and drawers as well as fix the bad water connection. The damage repairs have just begun. The unit is nice and we’re pleased with the performance so far. We purchased the five year protection plan and I certainly hope any needed service is better than the installation.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for reaching us. I'm so sorry to hear that you're going through a stressful and frustrating experience with the installation and subsequent water damage caused by the leak.

      Firstly, I want to acknowledge that you're right to expect better service from Best Buy and Geek Squad, especially when it comes to a critical issue like a water connection leak. It's unacceptable that you had to deal with a Saturday response, especially considering the severity of the situation.

      I'm heartbroken to hear that your basement incurred water damage and the ceiling partially collapsed. I can only imagine how overwhelming it must be for you to deal with the aftermath, including fixing the bad water connection, installing handles, unpacking shelves and drawers, and starting the repairs. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself receives 5 stars very innovative and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Love Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Easy delivery, great product. Love the two ice makers. Great counter depth.

    I would recommend this to a friend