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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 462 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the ample space, effective ice maker, and pleasing design of the Counter-Depth MAX refrigerator. Many appreciate the InstaView feature and quiet operation, while some note challenges with door closure. Positive feedback frequently highlights the refrigerator's size and capacity. Overall, the product receives praise for its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 462 reviews
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great in my space. Super quiet. Love this fridge so far.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, great quality very spacious smart purchase...

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet ice work perfectly love it so far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge looks much better than we expected, very high quality for a great price.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you~Tanisha LG

  • Rated 5 out of 5 stars

    Modern stainless refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and neat plus cute, the price was cheaper than Lowe, and other places that sale appliances. The storage is great for a family of four and company that can’t stay out of my refrigerator due to the food and how nice the stainless steel look so modern .

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Modern but simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge was the perfect fit for our kitchen and has enough space for whatever we need

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor setup and delivery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this unit with delivery,a water kit and installation. The unit was installed yesterday and hooked up by the geek squad. There was a water connection leak and we got no response help from best buy. The install was on tuesday and they offered a saturday response. Our basement incurred water damage and the ceiling partially collapsed. I had to install the handles, unpack the shelves and drawers as well as fix the bad water connection. The damage repairs have just begun. The unit is nice and we’re pleased with the performance so far. We purchased the five year protection plan and I certainly hope any needed service is better than the installation.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for reaching us. I'm so sorry to hear that you're going through a stressful and frustrating experience with the installation and subsequent water damage caused by the leak.

      Firstly, I want to acknowledge that you're right to expect better service from Best Buy and Geek Squad, especially when it comes to a critical issue like a water connection leak. It's unacceptable that you had to deal with a Saturday response, especially considering the severity of the situation.

      I'm heartbroken to hear that your basement incurred water damage and the ceiling partially collapsed. I can only imagine how overwhelming it must be for you to deal with the aftermath, including fixing the bad water connection, installing handles, unpacking shelves and drawers, and starting the repairs. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It's so nice! It holds a lot and I love that the app can give me diagnostics.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    satisfied customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking, brighten my kitchen. Much more storage than my previous refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good so far. Size is a plus. I prefer Samsung, but the LG is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! Nice and quality! Reccomend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart and high quality …………………………………………………….thanks

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator & easy to manage. Love the ice maker too

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Knoc Knock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Knock Knock - have the 4 door and matched it with another one!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there, RonaldS. Thank you for taking your time for reviewing this LG French Door Smart Refrigerator. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Should you need any assistance with your LG Appliance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony LG

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of room for our family. Love the door feature.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    good fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good so far keeps everything cold plenty of room

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    10 out of 10 recommend

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Love this fridge, it has so much space!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great fridge ice makers rock knock door is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loving my new fridge very quiet it got cold in under 1 hour. the water for the ice maker must be hooked up before plugging in. If not read instructions & know how to stop ice production if not hooking water up. The bar must taped up in door ice maker. use wifi to turn off lower ice maker.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello, Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. Thank you for choosing LG. ^Vanessa LG

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great double door refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient inner structure with lots of room.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Very nice fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek looking, spacious. Works great, evwrything works very well.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you~Tanisha LG

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