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Customer Ratings & Reviews

Your price for this item is $2,499.99
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The comparable value price is $3,499.99

Customer reviews

Rating 4.5 out of 5 stars with 462 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the ample space, effective ice maker, and pleasing design of the Counter-Depth MAX refrigerator. Many appreciate the InstaView feature and quiet operation, while some note challenges with door closure. Positive feedback frequently highlights the refrigerator's size and capacity. Overall, the product receives praise for its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 462 reviews
  • Rated 4 out of 5 stars

    Instaview

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice counter depth unit with great capacity and style.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect depth!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Def counter depth. The doors open right up to where the counter comes out so it’s perfect! The glass gives it a modern look so no complaints from this at all! I don’t have the water line connected so I haven’t been able to use the ice maker and water dispenser.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Smart conterdepth refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great space! Beautiful interior and exterior. Love the wheels for easy cleaning. Great water pressure. Easy assembly of waterline. The french doors are a little loud when closing. But overall, it is a wonderful product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I picked this fridge as it is both elegant and functional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fountain way refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had original ordered a different refrigerator that was discontinued- I have at another home. I prefer the freezer area, but this one is fine. The other is a side by side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Refrigerator Ever

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. Spacious, produce stays fresher much longer and love having a bottom freezer. Really tired of side by side refrigerators.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has been great for our active sports family. The ice production is on point. We love using the LG app to monitor all of our LG appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it for a few weeks, but we really like it. The only drawback I can think of would be the limited shelf placement options. Other than that, the water/ icemaker is a champ and it looks awesome

    I would recommend this to a friend
  • Cons mentioned:
    Door closing

    Rated 1 out of 5 stars

    LG Service Is Pathetic/Non-existent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware - if you have a problem, good luck getting service. I had my refrigerator for 11 months and the door seal (between the two doors) started not sealing. Called LG service and they told me a service person would come to my house in two days. They never showed. I called back and they rescheduled for 5 days later. The never showed up that day. I called again and they said they were having trouble finding someone to service my refrigerator but they would keep trying. It has been 16 days since I contacted them and no service call has been scheduled. I own LG washer/dryer and TVs - If I had purchased this first I would never have purchased another LG product. If you don't stand behind your product when they are defective you shouldn't be doing business. Very disappointed with LG service.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. I am truly sorry to hear about the frustration and inconvenience you have experienced with our service. We apologize for the delay in resolving the issue with your refrigerator and understand your disappointment. Your feedback is important to us, and we will work to improve our service processes to ensure this does not happen again. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Rated 5 out of 5 stars

    Love this refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator! It's counter-depth, yet still very large. The dual ice feature is my favorite - ice in the door and in the freezer drawer below.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Very happy. Has been working great for years now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More usable space compared to the same footprint of the old refrigerator. Lots of features for the price. The installers made everything easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Bill @Murrieta

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my open box fridge! im bummed they could not deliver to oceanside. But works great so far. Even got the best buy tech team package and excited to get my tv mounted at no extra cost! Bill, can you do me a favor and dont ever go away! You are a rockstar!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG - Counter-Depth MAX 25.5 Cu. Ft. French Door S

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ONLY HAVE HAD FOR APPROX. 1 MONTH - BUT SO FAR EVEYTHING IS GREAT. LOVE THE DUAL ICEMAKERS AND ROOM THIS UNIT HAS...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this refrigerator. The Best Buy team was very helpful and knowledgeable and I will continue to do business with them. Love this store!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It just beautiful inside out.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What l like about it is when you knock twice on the on the door and the light on. Also the thick glass door that looks like a mirror I have no dislike

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you LG!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a very needed addition in our kitchen. Added a new look to our kitchen and since I already have LG for other things around the house it was easy to add the newest guy on the block.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product Fancy & Very Smart, We purchased This Refrigerator by accident but turned out to be a good item Thanks Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The good and bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, Shelving options allows for the best use of available space. When tall items are placed in the door shelves this blocks the view of most of the interior items through the door window.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good price snd features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and comparable prices. Was needing a new refrigerator and was provided with this model. We have been happy with the features. Ice bucket in the freezer makes more room on top.

    I would recommend this to a friend