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Customer Ratings & Reviews

Your price for this item is $3,099.99
The comparable value price is $4,399.99

Customer reviews

Rating 4.6 out of 5 stars with 449 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the spaciousness, ice maker, and smart features of the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Mirror InstaView. They appreciate the ample storage space, variety of ice options, and the convenience of controlling the refrigerator from their phones. However, some customers have concerns about fingerprints showing on the mirror door and a plastic taste in the water and ice initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 449 reviews
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Best unit I've owned in 50 years of marriage.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this LG Refrigerator freezer. Makes 3 types of ice and has a separate dispensing unit for water. The tap on glass window door makes it easy to see what's inside and there is, of course, plenty of storage in both freezer and fridge. Best unit I've owned in 50 years of marriage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator - Finger prints an issue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is great overall. No issues with cooling and the 4 types of ice are great for all occasions. Great space for all of your groceries and the freezer is a good size. Only reason this is a 4 and not a 5 is because of the mirrored door having fingerprints all over it constantly. We love the InstaView and the look of the door, but the hassle of cleaning it multiple times a day is annoying. If I knew about this piece I might have skipped the door, but when it is clean of fingerprints the refrigerator looks sharp! Other than that the refrigerator works great and no other issues to report. We have only had it for 2 months so hoping the results continue as far as efficiency goes.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Spacious

    Rated 5 out of 5 stars

    Great features and design.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, you notice that this is so quiet, and you hardly know it is running. It has enough space to store at least two weeks' worth of groceries for five people. I love the ice maker and the different types of cubes you get. The no handles give a nice slim look and blend with kitchen cabinets.

    I would recommend this to a friend
  • Pros mentioned:
    Mirror instaview

    Rated 5 out of 5 stars

    Well, New fridge more ice choices.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its a great replacement, I got a little carried away with what I was buying for my budget. It makes 3 kinds of ice, i enjoy the big round ice and so do the pets, it stays nice and cold! My little boy loves to try to make the front glass window light up. He also like seeing himself in it too. There seems to be plentiful spots to put things and i can make more room by moveing shelfs if i need to. Good amount of storage in the freezer too! Oh yeah, and ots nice that the water filters are going to be easier to find. Glad to have cold water coming out of the fridge. Also makes the kitchen look alittle smoother. Also it was nice for somone else to do all the hard work this time :)

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker
    Cons mentioned:
    Fingerprint

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great but has a few issues. The water filter took forever to get right. You can’t pull the droors out unless both doors are open. The craft ice is great. One of the only bad things is that the glass is a fingerprint magnet but that is expected. The way the doors are designed it has to stick out further than our previous refrigerator but it’s not a deal breaker.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! It connects to my LG app so I can see diagnostics on it along with my tv’s and my washer and dryer. I love the craft ice and it operates so smoothly. Only thing I wish is that I could turn the alarm off when the fridge is open because I’m loading groceries. Otherwise, no complaints!!

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth, Ice maker

    Rated 5 out of 5 stars

    LG Counter Depth Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator works great, the 4 ice options work very well. Counter Depth fits perfect for a more streamline look to your kitchen and still has plenty of internal space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love everything about this refrigerator, its size is adequate for our family of 4 with extra room for extended family gathering meals e.g T-day/Christmas. The instaview glass door is great for quick/easy access to our beverages and the 4 types of ice is not something I thought we would use, but they all serve a purpose and we use them all now, added bonus. The only negative I see is how the main French doors swing open. If there is a wall next to the fridge you might only be able to open the door along the wall 90 degrees vs the roughly 120 it allows for. This wasn’t a concern for us as our opening for the fridge had a couple inches to work with on the sides allowing it to fully open. Also most people open both doors when accessing the fridge so either way there is always more than enough room to access the refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it about a month and I’m happy so far. It’s quiet and nice looking keeps my food cold. The mirror finish on the door is a bit startling when you walk in and see another person in the kitchen. It’s just you. Love the small door on the front so you don’t have to open up the refrigerator every time you wanna get something that’s used often.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth, Ice maker

    Rated 5 out of 5 stars

    Great Fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is great and we love the craft ice! We were concerned about space with the counter depth, but it gave us more room in the kitchen and is still spacious on the inside.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Spacious

    Rated 5 out of 5 stars

    Great fridge.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! Two ice makers and very spacious. Only thing is that there are no handles so some smudges on the doors. But overall best fridge I’ve had. Also counter depth makes it flush to cabinets. I recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG - Counter-Depth MAX 25.5 Cu. Ft. Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing an old LG that had two drawer freezers that had frozen ice on the floor when opening. Went to this one drawer this time. So far love this refrigerator and the space inside top and bottom.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ice maker

    Rated 5 out of 5 stars

    Steel beauty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrig. Love everything about it. 4 different ices - wow!! Viewing door is wonderful for items used daily. So easy to access!! Would recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator so far. The main door ice has gotten stuck once. The dogs love the mini ice and the craft ice is a favorite. Opening the right door half way is also a plus as you don’t need rip open the whole door. The door with the ice maker is heavy so it does slam closed even with soft close doors. Seems to have plenty of room for all our food. I appreciate I can control and see status of this frig on the LG APP

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very pleased with the performance of the unit. Really like the variety of ice, crushed, cubes, and balls. The glass panel opens to gain easy access to frequently used items. Would rate a 5 if not for the unusual taste from the filtered water. Also, not sure of the smart features

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ice maker

    Rated 4 out of 5 stars

    Sleek looking fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge looks beautiful. Very sleek. Does get fingerprints on the mirrored side and wish there was a little more shelf space for tall things. Ice variety is great!

    I would recommend this to a friend
  • Pros mentioned:
    Mirror instaview

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product with a lot of features. I enjoy to buy it.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    A+

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG hit the mark on this one. Great looks, design, and storage. (It could use a little bit more space for taller items.) Very nice refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG counter depth refrigerator replaced a full size. The shelf depth makes a difference, however, it works for two people. The freezer section is more than adequate. Four different ice options fills our needs. Regular and crushed in the door and two options in the freezer: balls and mini cubes. We have had the LG for two months and the AC temperature in both the refrigerator and freezer holds the settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT! Amazing features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this for about a month and so far I love it! The easy access split door on the right is a nice feature. I must admit, we never tap on the door to see what is in there so I would prefer one without that feature in the future to cut down on cost. It is true, that side does get a lot of finger prints, but I just keep a cloth nearby and wipe it down while waiting for coffee or things to cook. The ice maker on the door is a huge plus. My other fridge had it in the top third of the fridge and it was a waste of space. I think it is easy to simply tap the correct image on the silver dispenser thing and get either ice or water. I appreciate it is tall so I can fill up a water bottle directly. The three ice types are amazing! I never knew I needed craft ice round large ice cubes. They melt slower in my water bottle and water glasses. However, sometimes I really want small little cubes and it has those. And on the door are a little larger cubes. I go through tons of ice each day, and have yet to run out. Yahoo! It is true the doors stay open which I like. With my old fridge it was always a struggle to get a large dish with two hands and try to open the door, keep it open and insert the dish. I personally like the low volume chime that lets you know you have let the door open. I have a small kitchen so it is easy to hear. If you have a huge kitchen this might be an issue for you. I also like the light that illuminates in between the two upper doors and the lower freezer door. If you go in the kitchen at night, it works like a night light. The freezer works well for us. The top shelf has the two ice cube trays and then space on the right side. Then there is a shallow tray under that so you can put things you don't want to loose like small baggies. The bottom has two deep compartments. The overall design works better than my other fridge that only had one tiny shelf on top and then a huge space below. Fingers crossed things continue to go well because I really love this fridge! My delivery experience for three different large appliances has been fantastic. Thank you Best Buy!

    I would recommend this to a friend
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