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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1018 reviews

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Rating by feature

  • Quality

    Rating 2.1 out of 5 stars

  • Value

    Rating 2.3 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Door-in-Door 28.6 Cu. Ft. French Door Refrigerator for its spacious interior, ice maker, and door-in-door feature. Many reviewers appreciate the ample storage space and easy access to frequently used items. The dual ice makers are also a popular feature, with customers praising their convenience. However, some customers have expressed concerns about the refrigerator's reliability and compressor failure.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,018 reviews
  • Rated 5 out of 5 stars

    Great Optional Features for Large Family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great optional features, door-in-door for smaller drink items, dual ice maker, solid construction, bright, clean water quickly delivered, good cooling evenly as desired, easy to access. Delivery service got doors leveled evenly on second visit. Now looks good too. Hoping for better energy savings over time. What we needed.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    My wife loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the space and the different drawers.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 3 out of 5 stars

    Good fridge. Ice maker issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge works fine and has lots of space. The ice maker froze over and needed many repairs and the whole fridge ended up needing to be replaced. Hopefully we just had a flawed ice maker

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge, the dual Ice maker is awesome!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ice Taste Gross!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds weird but the ice on this taste gross! I had a Samsung hooked up to the same water line and it was fine and (since I returned this fridge) a whirlpool and both taste fine... it was this fridge! I had a replacement one too and it tasted the same - I am wondering if it had to do with the filter (which I also changed). Note I did empty SEVERAL things of ice in the door and in freezer and both kept tasting weird!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Broke in 2 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 years of ownership the entire unit broke. Had to throw away everything in the freezer and refrigerator.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compressor failure

    Rated 1 out of 5 stars

    Compressor Dead after 5 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible, Terrible Thermistor went out after 3 years, now the compressor is out after 5 years. Lost a lot of food.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the big freezer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refrigerator because it had ample freezer space and easy to organize. The two places to access ice is an added convenience. The door in door bin access is another feature that attracted me to this refrigerator. I am very pleased with the choice I made.

    I would recommend this to a friend
  • Cons mentioned:
    Compressor failure

    Rated 1 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please buy a different brand unless you want problems with in 3 years my compressor went out

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Overall great fridge with a couple small issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge has odd placement of water dispenser, not intuitive. Freezer drawer is a bit tight, doesn't roll smooth

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful purchase. Very unhappy with all aspects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door for milk & juice has already broken!! It will not close and hangs open all the time. Installation was very poor, the company best buy used was very uncooperative and did not show they knew what to do. And the schedulers at best buy took down the info wrong, so the delivery people would not do what needed to be done.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from LG Refrigerators

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this model 2 years ago, and after replacing the seal system, two days later it breaks again with no repair options , it now has a leak coming from the box where geek squad can't repair anymore, so we had to buy a new one, not LG this time. Many reviews in the web with similar stories. Let's see how our new whirlpool does.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      That doesn't sound right. Please give us a call at 1-800-243-0000 or drop us a line on Twitter at @LGUSSupport or on Facebook at  https://www.facebook.com/LGUSSupport/ when you are with the unit. ^AC LG

  • Rated 4 out of 5 stars

    Happy with the 1st week.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moving to French Doors from 2 side-by-sides means rearranging a couple of times but it is working well. Love having the options. A little trouble getting used to the touch pad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the fridge for about 2 months and everything seems to work nicely. The water spout is on the outside of the ice dispenser which is a little different, but it works...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pretty good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    owned fridge for 3 weeks. seems good so far. have to make sure door in door is shut and latched because it won't do so on its own if you're not careful. Alarm will sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lg products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    started with dishwasher then all new stainless steel appliances frig & stove All LG. Like fridge and stove. burners to easy to turn on gas by bumping them.has happened 4 times when having parties. Lg has been great with service

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    LG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all the LG refrigerator doors brought to my house have dents in them, it doesn't look like a best buy issue it looks like an LG defect from the factory

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook www.facebook.com/LGSupportUSA so we can get more info and see what we can do. ^CP LG

  • Rated 4 out of 5 stars

    Overall great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it for one month but cooled quickly and maintaining temp well. No issues with ice maker or freezer. Sometimes door within door doesn't close all the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG - Door-in-Door 28.6 Cu. Ft. French Door Refrige

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new LG - Door-in-Door 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water is great. Love the in-door beverage storage area and the second icemaker. Great buy. Delivered on time by courteous installers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product ice maker worked for three weeks and had to be replaced One storage slide out unit is freezing the veggies in it Hope these early issues do not persist

    No, I would not recommend this to a friend