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Customer Ratings & Reviews

LG - Google Nexus 5X 4G with 16GB Memory Cell Phone (Unlocked) - Carbon-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 99 reviews

82%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-9 of 9 Reviews
  • Rating: 1 out of 5 stars

    Great phone horrible NexusProtect support

    Posted
    MrCrum

    I purchased this phone for my son and he was very happy with it until the screen stopped working. From then on my experience with Google and Nexus would make me never purchase another one of their products and I would not recommend them to anyone. We lost internet connection while filing the claim and were not able to log back into the support site. When we called the support site they asked for our email address and they told us it was not the one associated with the account. We have no other gmail account so it was apparently corrupted when we lost connection. We have spoken to numerous people at Google and Nexus and their stance is that if we can’t provide them with the email address that is associated with the account, even though it may have been corrupted, they can’t help us yet they send us follow up emails to the email account that they say they don’t have listed. It’s very frustrating that they don’t seem to have anyone competent enough or willing to help with this situation and will look to more reputable companies in the future. What's worse is that they are saying they can't cancel and refund us for the extended service plan unless we provide them with the email address we don't have.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    really laggy

    Posted
    kyhkyh
    • My Best Buy® MemberMember

    I bought this a few months ago, and used it as daily driver for about 3 months, and finally give up. This phone occasionally becomes really laggy (more than once per day), especially when I was trying to use the camera. The laggy is not just a little slow, it is kind like freeze for a few seconds (sometimes more than 5 seconds). A lot of people have this issue, and no solution yet. I finally bought a galaxy S6 about two weeks ago, and it is so much better. Faster, better battery life, better screen, better finger print scanner, and most import wireless charging.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Battery Life and Perfomance Problems

    Posted
    William
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have had my 5X 32GB for 3 months now, and I have found that it gets hots and starts to lag when I use it for too long. The battery also has to be charged a couple of time a day (thankfully it has fast charge). I have had nothing but problems with my phone. I cannot recommend this phone for any reason.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bricked!

    Posted
    kardiackid
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Less than two months after my warranty expired, my 5X went into continuous boot loops until it became permanently unresponsive. Online forums indicate that this is common and there's no fix.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lasted less than 2 yrs...

    Posted
    My3Sons
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was a great phone until it died on me after 19 short months. I'm done with LG phones.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Sucks

    Posted
    Android
    • Verified PurchaserVerified Purchase

    camera sucks, OS is slow, and has a hard time connecting on t mobile network

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    My phone is dead

    Posted
    Edwin

    my phone after using it for about 3 months, simply turn off and not relit

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    NO WIRELESS CHARGING!!!

    Posted
    imobiletoyz

    Deal killer, no wireless charging as in previous models

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Battery dies quickly

    Posted
    MarioP

    These phones shouldn't be made anymore, just terrible

    No, I would not recommend this to a friend