Customer Ratings & Reviews
- Model:
- 16Z90R-H.AAY7U1
- SKU:
- 6579392
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the gram 16" laptop's long battery life, which is sufficient for all-day use and working on the go. They also appreciate its lightweight design and the vibrant, high-quality screen. No significant negative feedback was reported.
This summary was generated by AI based on customer reviews.
Too lite and cheap feeling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this and within a few minutes we decided to return it. The specs seemed great for the price point. However, the build of it felt cheap (plastic casing) and like we would break it.
No, I would not recommend this to a friendLaptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop! Only if the display would not turn off every 30 seconds even when in the settings it says never.
I would recommend this to a friendWrong
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a real technical review Just felt it is too heavy and difficult to use Thing recently switched to Chinese characters Not sure how Planning to trade it in for a new iPad
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your thoughts on the LG Laptop (16Z90R-H) model. We understand how a device that feels too heavy or difficult to use can impact your overall experience, and we also understand the confusion about the switch to Chinese characters. This could be related to language settings being unintentionally changed. We strive to provide reliable, high-quality products and ensure a smooth experience.
To address the language issue, you can try adjusting the language settings by going to Settings > Time & Language > Language on the device. If that doesn't help, we're happy to guide you through a few more troubleshooting steps to get the device back to your preferred settings.
If you'd like further assistance or have more concerns, please send us a private message on social media @LGUSSupport, and we’ll work with you to resolve the issue. We appreciate your patience and are here to help. ^Juvy
bad experience with quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very bad quality in a month or two it stopped charging and i tried to ask customerservice no help.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ReenaP. Thank you for sharing your experience with us. We understand that your LG Gram laptop, model 16Z90R-H.AAY7U1, stopped charging after a month or two, and that you encountered difficulties when seeking assistance from customer service. We want to ensure you receive the support you need.
As a first step, please try the following troubleshooting:
Check the Charging Cable and Adapter:
Ensure the charging cable and adapter are securely connected to both the laptop and the power outlet.
Inspect the cable and adapter for any visible signs of damage.
If possible, test with another compatible charger to rule out issues with the charging accessories.
If the issue persists after these steps, we recommend reaching out to our dedicated support channels for personalized assistance:
Social Media Support: Send us a private message on Social Media @LGUSSupport, providing your laptop's model number and a detailed description of the issue.
https://www.lg.com/us/laptops/lg-16z90r-h.aas7u1-gram-laptop#pdp_specs
We understand your situation and are committed to resolving this matter promptly. Please reach out through one of the channels above, and our team will be more than happy to assist you further. We appreciate your patience and look forward to helping you.
—Renzo
