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Customer Ratings & Reviews

Your price for this item is $1,399.99

Customer reviews

Rating 4.3 out of 5 stars with 43 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the gram 17" laptop's large screen size, its surprisingly light weight for a 17-inch model, and the responsive touchscreen. Positive feedback also highlights the long battery life and ample RAM, making it suitable for multitasking and demanding applications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 43 reviews
  • Pros mentioned:
    Battery life, Speed, Weight

    Rated 5 out of 5 stars

    Why the LG Gram 17 is Worth Every Penny!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently picked up the LG Gram 17” Laptop, and I’m really impressed! It’s super lightweight for a 17-inch, which makes it easy to carry around without feeling bulky. The display is crisp and vibrant—perfect for watching videos or working with multiple tabs open. With the Intel i7 processor and 16GB RAM, it handles multitasking smoothly, and the 1TB SSD gives tons of storage without slowing down. The battery life is solid, lasting me almost the whole day, and I loved the quick, easy pickup at the Mueller Airport location. Overall, a great laptop that combines power and portability. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Working it Out!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop! The large screen and computing speed have accelerated my productivity and made my life so much easier!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed, Touchscreen

    Rated 5 out of 5 stars

    Only weighs 2.98 pounds. Pleased With Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heard about the LG gram 17 because LG sponsored a podcast on the Matt Wolfe AI channel. I particularly like that this 17 inch model only weighs 2.98 pounds. That is a lot lighter than the 15" Lenova IdeaPad 3 I had been using before. I like the back lit keyboard (it has 3 settings: backlight off, backlight low, and backight high). I also like that the trackpad is centered in the middle of the entire keyboard including keypad. The box said is was manufactured in August of 2024. It has Bluetooth 5.3 and WiFi 6E. I like that the included charger and cord uses USB-C on both ends of the charger wire. In addition to being lightweight it is also very thin. The screen resolution is an excellent 2560 x 1600 with a useful 16:10 aspect ratio. I only use it at home (do not travel with it) so do not have to worry about how rugged it would on airplanes. The keyboard feels nice. Would buy again, especially at the sale price of $400 less than MSRP. (MSRP is $1,399). Almost all my work on it is in the Chrome browser, but nice to have ability to install programs when a need arises. I can especially notice how much faster this LG is compared to my year old Lenova Ideapad 3 when I use Google Translate (it was sluggish on the old Lenovo but quick and responsive on LG gram 17).

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touchscreen

    Rated 5 out of 5 stars

    The perfect school/work/personal laptop!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop does everything and more that I need it too! I have a stout gaming desktop that I use all the time, but I needed to upgrade my old Lenovo laptop to have a comparable mobile counterpart. I am currently learning how to test software, and this laptop is big enough with enough feedback on the keyboard to make me not miss my Corsair desktop keyboard. It is lightning fast, with all specs needed to run a remote server, a testing application, a reports page, and a web based lecture at the same time with no performance impact. The 2 in 1 touch feature on the screen is one of my least used functions for software testing, but is very comfortable to have when I am just casually browsing or reading. If you’re looking for a powerful, fast, less expensive laptop, this is it!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Touchscreen, Weight

    Rated 5 out of 5 stars

    Powerful

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! It is the first laptop I have bought and I spent lots of time researching. I really wanted a big screen with solid hardware and this laptop does both. I forgot the screen was touch until I got home and started setting it up and tried it and sure enough it is! I use the larger screen for coding and it works great for entertainment also. It is very lightweight but feels durable enough to be taken in a backpack on the road.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size, Speed

    Rated 5 out of 5 stars

    LG - gram 17" Laptop - Intel Evo 13th Gen Intel i7

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have it for 2 days now, working great, bought from Bestbuy when it is 400.00 dollars off (LG website still shows $1399.99). I was considering Lenovo and HP because of I have an Lenovo Z510 for about 10 years now and still woking great. Found this LG Gram at Bestbuy and glad I bought this, it has large 17 inch screen and very powerful, high resolution screen and long battery life (about 8 hours).

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Touchscreen

    Rated 4 out of 5 stars

    A fine replacement for my HP Envy laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is better than I expected; good screen. Touchscreen is always a plus. But some of the LG added-on software is intrusive or just annoying, like a function that notices when someone is looking over your shoulder and turns on the screensaver - I turned it off. Microphone stopped working on my Skype calls; LG customer service walked me through how to correct it - turns out laptop has a standard microphone and a "Virtual Microphone" that's some kind of LG security feature that I must have inadvertently turned on. LG website and customer service are frustrating but helpful once you get to the right person. And I have no idea why they thought Gram was a good name for a laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    My new best friend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a must have. I love the fact that it’s very lightweight and easy to handle. The color is amazing and great on the eyes, since I’m getting older my eyes are not as sharp as in the past, but the resolution on this laptop is great. I’m using it everyday day for emails and etc…. I would recommend it if you’re on the go a lot or like me you are from place to place. Oh and the price is diffidently worth it!! This is a great find!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    As it's Should Be . !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, Nice Build, w/Wider Screen with Sturdy Support Bezel to keep it Flawless makes me a Happy Camper. The Rest is as of Should Be, A Laptop PC with Great keyboard and loads of USB. All Gewd.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Just perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is all I needed. It's very light, very fast, great screen and great resolution. Speakers sound clear and good, but don't expect to much power. My only concern is how is it going to be to replace battery when I will need to replace it.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Very light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Laptop is amazingly light for the features it has. You also pay a significant amount of money of course. Is it worth the money? Depends on what you’re looking for a Laptop. If you wait for the right time and do a bit of research I feel like you can find a laptop with similar or better features for less cost.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 2 out of 5 stars

    Not that great.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is okay... I like the larger screen, but the aspect ratio makes it ineffective. The keyboard and mouse pad is pushed all the way back to the screen side, rather than the user side, which makes it quite a reach to use. The keys are not very smooth to press and must be pressed fairly firmly, causing a lot of repeated strokes to type what you need. The audio on this device is horrible. Max volume is like one of the lowest settings on any other basic laptop I've had.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Vanessa. Thank you for sharing your experience with us regarding your LG Gram laptop, model 17Z90R-H.AAY8U1. We understand your situation with the design and performance aspects of your device and truly appreciate your feedback.

      For the audio performance and keyboard responsiveness you described, we recommend checking that your system software and drivers—particularly the audio and keyboard drivers—are up to date. Often, installing the latest updates from our official LG support site can help optimize performance and ensure that your device functions as intended.
      https://www.lg.com/us/laptops/lg-17z90r-h.aac8u1-gram-laptop#pdp_specs
      We understand your situation and are here to assist you further. Please send us a private message on Social Media @LGUSSupport so our team can explore additional solutions tailored to your unit. We appreciate your patience and the opportunity to help.

      —Renzo LG

  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    LG Gram Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Light weight and compact. Hase great features and fast speed.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Sticking to this one!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace my work laptop LG Gram. Tried other brands but went back to this one. i love how light it is and have the big monitor! Why go to another brand when this one works great for me! The best part ? The updated one is a touch up screen! Not a necessity but sure is very helpful sometimes.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop love the 17 inch screen andit being light weight

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    LG gram 17” Lightweight Laptop, Intel 13th Gen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After only 2 weeks ,it is excellent,I can't find another product which is so big but light weight . image super and brigtness excellent outside,

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great purchase. Light and easy to open (by that I mean, one can lift the screen with one hand). The speed and the graphics are amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Work Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast smooth operating computer. Easy to set up and get running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Savi at the Flowood, MS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is for "Savi" at the Flowood Mississippi Best Buy store. Savi was helpful, professional, patient, knowledgeable and kind. Savi helped me to purchase two laptops with accessories that I was buying as Christmas gifts. It took awhile to pick out the exact laptops with specific specifications. Savi was patient with me as we picked what I deemed the very best laptops and accessories for my Christmas gifts. She was also helpful in helping me pick out accessories. So thank you Savi for helping to make a special Christmas for my friends and helping to pick out exactly what they needed and would appreciate. Merry Christmas!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lg make a good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been a great purchase. I am not a computer guy but with a litle assistance from GEEK Squad have a nice machine with the LG unit. Running great. I would do the same if buying again!

    I would recommend this to a friend
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