Customer Ratings & Reviews
- Model:
- 17Z90TL-H.AUB6U3
- SKU:
- 6615259
Rating by feature
- Battery Life
Rating 4.8 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.9 out of 5 stars
Customers are saying
Customers praise the gram 17" Touch Screen Laptop for its portability, large screen size, and fast processor. Many users appreciate the long battery life and lightweight design, making it easy to carry. The laptop's overall performance and ample RAM also receive positive feedback, with users finding it dependable and efficient.
This summary was generated by AI based on customer reviews.
This model has FAN NOISE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the computer has an inherent flaw where the fan engages too often, makes a lot of noise. Opening standard email tabs in Chrome shouldnt' be high processing. I have had other LG grams where this never happened.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out. We understand the importance of having your LG Laptop (17Z90TL‑H) model run quietly and efficiently, and we appreciate you sharing what you’re experiencing with the fan engaging more often than expected—especially during light tasks like opening email tabs.
One helpful step you can try is adjusting the Cooling Mode in LG Control Center to Silent or Low. This setting reduces how aggressively the system ramps up the fan and can noticeably lower noise during everyday browsing. More information here: https://www.lg.com/us/support/help-library/lg-laptop-the-fan-noises-are-too-loud--20154712883903. We’d be glad to take a closer look into this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
- Pros mentioned:Battery life, Portability, Screen size
AMAZING!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switched over from my Macbook Pro. I have an M4 mac mini and iPad and needed a PC latop for my new business. This laptop is incredible! Its so light its almost weird. Has amazing battery life and incredible speakers for something so thin (Pro tip - You need to go into dolby access and mess around with the settings to get the best sound) The fans have not come on at all while working and watching tons of videos. If you are looking for a bigger screen laptop that has portability then look no further. This thing is a BEAST!!!
I would recommend this to a friend FedEx woke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How would I know how it is. FEDX never delivered anything to me. Where is my money?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, SteveH. Thank you for sharing your experience with us. We understand your inquiry regarding the delivery status of your LG gram 17" Touch Screen Laptop - Copilot+ PC. We appreciate you bringing this to our attention, as we understand the importance of receiving your order. We would like to look into this delivery concern further for you.
https://www.bestbuy.com/product/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/JJ8VPZW8XL
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
- Pros mentioned:Portability, Screen size
17” LG Gram touch screen laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love having a 17” touch screen laptop with a 10-key in the keyboard. It is so easy to navigate switching from the touch screen to using the mouse whenever I need to. The big screen is nice for visibility. I also love how lightweight the laptop is. Best Buy was great with their pricing, and true to their word, when the laptop went on sale, I revived the price difference in a refund. A savings of $725.00! I love shopping at Best Buy.
I would recommend this to a friend - Pros mentioned:Battery life, Portability
Perfect workstation.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect mobile work station. Ultra light for a 17 in. Battery life is great, can run it for a few days in between charging. Keyboard is surprisingly tactile. Highly recommend.
I would recommend this to a friend You can't even trade it in, short lived!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike LG TVs, LG gram laptops don't last long, a couple of years at best. Their Bluetooth or WiFi modules will fail. LG laptops are NOT even eligible for trade-in at BestBuy. If you don't believe me, go try it out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, KatyDad. We understand your inquiry about your LG gram 17 Touch Screen Laptop (model 17Z90TL-H.AUB6U3) and the challenges you’re facing with trade-in eligibility and connectivity longevity. Your feedback is important, and we’d like to assist you further.
As a first step, please ensure your Wi-Fi and Bluetooth modules are running the latest firmware and drivers via the LG Update & Renew app (pre-installed) or through Windows Device Manager:
Open LG Update & Renew and check for any available updates under the Drivers section.
Alternatively, go to Settings > Bluetooth & devices (for Bluetooth) and Settings > Network & internet > Wi-Fi (for Wi-Fi), select Advanced device properties, then Update driver.
Updating these software components can often extend module life and restore reliable connectivity.
https://www.bestbuy.com/site/lg-gram-17-touch-screen-laptop-copilot-pc-intel-core-ultra-7-series-2-with-32gb-memory-1tb-ssd-obsidian-black/6615259.p?skuId=6615259
For assistance with trade-in options, eligibility, and potential solutions beyond what’s available at Best Buy, please send us a private message on social media @LGUSSupport. Our team will be more than happy to explore all possible paths to ensure you enjoy your LG gram for years to come.
We look forward to helping you find the best solution!
—Renzo