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Customer Ratings & Reviews

LG - 29.7 Cu. Ft. 4-Door French InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black stainless steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 349 reviews

95%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 349 Reviews
  • Rating: 5 out of 5 stars

    In my opinion the best refrigerator out there

    Posted
    Iowagrandpa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Where do I start? This refrigerator is a thing of beauty and for a very large appliance it looks amazing and not like a chunk of metal sitting in a kitchen. We have a smaller kitchen and it looks good in the kitchen. My wife and are elderly and we like the French Doors folding out and everything is right there, no more continuously bending down in the bottom of the refrigerator digging for something . Everything has its own place and is easy to find. The bottom of the refrigerator is for the freezer with a top drawer door you can use for either freezer items or temperature settings for soft serve ice cream or similar items. All the drawers and compartments glide out with ease and shut the same way. It took a while for me to realize when the doors and drawers are completely shut because they work so smoothly. I did leave a bottom compartment of the freezer open once while I was preparing a meal and got a signal from the refrigerator with chimes that the door had been left open (How cool is that) pun intended. I love the glass door and find myself like a little boy knocking on the glass when I walk by to watch it light up. It also is very smart as we put things in that compartment that we use often so we are not always opening the inside of the fridge all the time. The drawers have separation compartments that glide so you can adjust the drawer compartments. The ice bin compartment is way smaller than our last refrigerator and I was worried about it keeping up, however it seems to work just fine preparing the ice as needed. The lighting inside the refrigerator is soft LED and there is no area that isn’t lit when you open the door. The refrigerator has an app that I probably won’t use (I’m an old guy remember) but it has some amazing features that I cannot comment on because I have not used the app. This is an expensive refrigerator and I was hesitant of purchasing it because of the price. In retrospect I feel that it is such a great piece of equipment and has tons of room. It is easy to operate and use, and looks great. I can’t think of anything negative about it and my wife and I are very glad we decided on this make and model.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but expected more

    Posted
    BigDave
    • My Best Buy® Elite MemberElite Member

    So we've had this fridge for a couple of months now. Here are my thoughts: Pros - It's gorgeous, the dark finish looks really nice. The LED lighting is even and fades on and off, a nice touch. There's so much space, I'm looking forward to seeing if I can fill it up at Thanksgiving. Love the shape of the ice cubes, little pyramids rather than half moons. Large dispensers on door can easily fit oversized cups and tumblers. Quick access door on fridge is very handy, though improvements could be made there (see below). The CustomChill drawer is fantastic, we keep so much of our everyday use items in there that we can get to without having to open the main space. The freezer is well organized to hold quite a lot of items, the sliding shelving system works well. Cons - The ice chamber is very small, and it doesn't produce ice quickly (even using the Ice Plus feature). There's only 2 of us currently in the house and it's ok for us but when we had guests we ran out of ice several times. Luckily the dispenser can dispense cubes from bagged ice so we've been able to supplement the dispenser as needed, but for a fridge this size this is a pretty glaring weakness. The shelves in the quick access door are not adjustable. As is, it will not fit a standard 2 liter bottle which is a very common item to have in this space. We had to remove the top shelf to get the bottles to fit and while that works we now have unused space near the top because there is no shelf there. The interior space is also not suited well for taller type bottles like wine, pitchers etc. There is a sliding half shelf system that helps with this but then you lose that shelf space over the bottles. We ended up moving the shelf up a notch but that leaves us with one very narrow shelf. Just seems they could have done better with all this space available. No included thermometer for either the fridge or freezer space. The digital number displayed on the door is just the setting, not the actual temp which is basically kind of useless. Would have been much nicer to have an actual readout of the temps so we can monitor if there are issues. The Wifi and associated app seems kind of pointless, not sure why I would ever want to set the temp remotely. Maybe someday but seems a bit silly to me currently. Limited functionality and does not work with Amazon Alexa. All in all we like this fridge and would recommend it to people as long as they understood the drawbacks. Depending on your style of use, these may or may not be issues for you.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Bright LED lighting & great door in door feature

    Posted
    Murtuza
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It’s been a month since we had the refrigerator so far so good, as long as I get 15 years I will be very happy. I do love the door in door feature very much as we can easily fit 1 Gallon Milk container and other breakfast items in the door so they are easily accessible thru the glass door and you don’t have to open the whole refrigerator. Knock knock feature is cool, but not very useful in my mind though kids love it. I like the size of the refrigerator, we can fit lot of things and to be honest though it sticks out 6 inches from my counter tops it does not look bad at all. I was originally concerned about it when I initially bought it, but it truly not a concern anymore, I rather have something practical vs. counter depth version that is not very practical. I uses stainless steel wipes to wipe the outside surface as it does get fingerprints overtime, but with these stainless steel wipes things become just like new. The freezer has 2 built in trays that pull out and the freezer itself is huge. The drawer above the freezer is more of a chiller or can act as a extended refrigerator, so far we have not found a good use for it yet. I just got the 4 door version as there was only $200 difference between 3 door and the 4 door. Overall great design and a good refrigerator that is doing what it suppose to do.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far, I love it!

    Posted
    Hantie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    3 weeks in and no problems so far. In doing research NO fridge, from any manufacturer got higher than an 87 rating from Consumer Reports, and owner reviews pretty much matched that. I just knew I did NOT want another Samsung product .. Zero luck with them :( Overall, this series had the best reviews and the most "happy campers". Some were making comments about the ice maker and compressor fans being noisy. This thing is a "beast" in size, and is as quiet as a church mouse, compared to my Samsung!! Standing next to it, I just barely hear it. The Samsung you could hear ice dropping in the master bedroom, on the other side of the house, with the door closed!! :0 I did change the color to the stainless black, a few days after ordering, and I was glad I did!! Soooo much better looking and no visible fingerprints like on the stainless. Plus, the Best Buy associate was VERY nice and accommodating with my request! Delivery was not only on time .. it was actually about 3 hours early!!! Worked out great for me ... I had JUST finished taking things out of the old one and putting them into a cooler. :) Installers were quick, professional and very courteous. Overall, my buying experience was GREAT! If I need any other appliances, I will be sure to stop here first! If anything significant changes, I will come back and give an update.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great customer service from start to finish

    Posted
    Liang
    • Verified PurchaserVerified Purchase

    When I started my search for a new refrigerator, I didn't think to look at Best Buy. However, we had many challenges to overcome, such as timing, shipping & delivery costs, and haul away of a custom built in. Most places like Home Depot do not haul away custom built ins - but Best Buy does! Not only do the have the best price (they price match), they also made the scheduling, shipping, and delivery of our new fridge and haul away of our custom built in FLAWLESS. Every step of the process - from the Best Buy salesperson to the white gloved delivery service they provided were the most professional, efficient, and knowledgeable. Save yourself the headache (unlike me) of calling Home Depot, Bed Bath Beyond, Costco, Sears, etc - and just go to Best Buy! Especially if you are in Hawaii - you will not regret it! A++ The fridge also is an amazing fridge. It is a BEHEMOTH - fits everything. I have a dedicated help yourself snack section (instaview shelf) for my daughter where she can see what's available and grab a snack for herself (like at a grocery store). I have a prep-ready middle section for marinated foods, ready to be cooked at any time, and a spacious freezer for all my frozen meals. It's a cook's dream!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    LG Fridge

    Posted
    Flaca
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Absolutely love my new fridge! I shopped for three months looking in several different stores. Looking at all the different brands and models until I finally decided on this one. Made the right choice! It has so much space! The middle drawer feature to allow you to set different temps came in handy during Thanksgiving. The freezer section has the most space of any fridge I looked at. Love the third pull out shelf. I know I’ve said love enough but I have to say I also love the glass front door and to be able to reach the frequently used items like my creamer for my coffee in the mornings. Also it was almost to large to get thru my kitchen doorway but the moving team that they sent were excellent. They took a lot of care and patience to get it installed and setup the way I liked. Would definitely recommend Best Buys service and products! The prices were also very competitive.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Make it fit

    Posted
    MrMax
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The entire experience from purchase to delivery/install and using for first time was a very pleasant experience. I was prepared for the usual (as previous reviews had stated) ice maker problems. They did come but the online Geek Squad solved that issue...seems there was either an improper seal in the discharge chute or ice bin was causing the malfunctioning. They sent out a new assembly (which is a plug n play btw) and that took care of the issue. Haven’t had a party requiring massive ice usage as yet but when that time comes I figure the huge freezer can hold enough reserve so no one will go without (Even commercial ice makers have issues with meeting demands so be a realist). 5 Liter wine box’s require retracting the sliding shelf and might call for you to think outside the box typical positioning. Make sure you shut the doors in the REVERSE order of opening (show n tell your youngsters) as it could be a costly repair. No doubt the visual door within the door will more than cover any price difference by reducing cold air loss. It is a whole lot of fridge that will require a whole lot of space...make it fit, it’s worth it and you won’t be disappointed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Product

    Posted
    Honoluluguy808
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have had this beautiful refrigerator for about a month now and love it. The size is enormous and the middle drawer is versatile so you can use it as a refrigerator or a freezer as you need to use it. My wife is a little unhappy with the water dispenser because she is not used to it yet. Her large water bottles fit at an angle and she wishes she could pull something out and away from the fridge to fill them up. Beware of shorter people. The top shelves are deep and my wife is only 5'1" so she can't reach the back to the top shelves. But, that leaves more room for me to put stuff. Haha! Overall it is a nice refrigerator and it takes time to get used to the glass door where you access things without opening the main cabin of the fridge. I think it is grand machine and thank you Best Buy and LG for this product. Delivery was excellent, sales was excellent and machine is excellent.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful and Efficient

    Posted
    TotallySatisfied
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We love the Door-in-Door feature and the InstaView is awesome! The black stainless is beautiful and fingerprint resistant! There is plenty of space in the fridge and freezer sections. The separate drawer in the middle is great for can drinks, sandwich meats, and other items that you use most often. The downfall is it doesn't hold a lot of ice but it does have a rapid ice feature. We don't use much ice so it is perfect for us. We would rather have the extra room for food storage. The Best Buy associates that delivered it were so careful not to damage our sealed concrete floors. The unit is so large that they had to completely remove all the doors and drawers to get it through our front door. They took their time to disassemble and reassemble them without leaving a scratch on unit. Thank you Best Buy for EXCELLENT SERVICE!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great fridge as it should be at this price

    Posted
    Tapper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pros: interior space LED lighting easy to install water filter freezer has 2 additional trays for better storage beautiful exterior finish food odor filter large exterior controls door in door feature is handy Cons: door shelves are not adjustable the water and ice dispensers are in 2 separate spots only the bottom refrigerator shelf pulls out finger prints and smudges stick out We love the fridge overall. I just wish they just offered a fridge this size without all the fancy features and make it cheaper. The knock feature is neat but mainly a gimmick. You can kinda still see in without the light coming on anyway. We have the "stainless steel" finish but magnets won't stick to the front so it's obviously just a veneer of some sort. The magnets do stick on the sides of the fridge. If I'm being picky, I should be allowed at this price. If you can afford it, you will love it too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Overall a Great Refrigerator

    Posted
    Rykauff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Ok, this fridge isn't perfect, but it's darn close! We brought this to replace our old counter depth refrigerator, which looked very pretty, but was functionally annoyingly too small. This new fridge is fantastically large!! It doesn't come without faults - the ice maker is too small, but the freezer space is large enough to accomodate a second ice bin or a bag of ice. We did have a problem with our refrigerator - upon delivery, the light in the Instaview Door was way too sensitive. It would come on randomly if you walked past the fridge, if you looked at it wrong, breathed too heavily. Anything would cause the light to come on. I called LG customer service and they didn't hesitate to send out a local repair tech. They ordered a few parts and replaced them and the fridge now works perfectly. Extremely happy with the customer service of Best Buy and LG.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow! What a fridge

    Posted
    Tapper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Wow! What a fridge. No it does not do any magic or anything like that. What it does is just work as a fridge that just does everything very well. It is roomy. It is quiet. There are LED lights that shine brightly inside. The shelves are handy in the freezer. The flexible drawer is handy because the temperature is adjustable. You can use it as an additional freezer, non-frozen food or specialty items such as wine or cheeses that have different temperatures from the rest. Then it looks beautiful too. Nitpicks? Well the ice maker was slow when it was new. The water dispenser is in a different location from the ice dispenser. I thought that the knock feature was a gimmick but it really does come in handy. If you can afford it, I highly recommend it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love LG

    Posted
    Tonyd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    OK, I’m going to be honest. This refrigerator was a replacement for my other LG model. I am glad I purchased the extended warranty, because my refrigerator stopped cooling. The extended warranty was a good investment. Let’s face it, with the cost of refrigerators these days, you need to be smart and get the extra warranty.I got another LG model because I was impressed with how the refrigerator operated over the years. Things break. So I am very happy to recommend LG model refrigerator to any other Best Buy customer out there. My only complaint, is I could not get another five year extended warranty. I had to settle for the three year extended warranty. Make the investment, if you’re going to spend that kind of money on a refrigerator, what is another $300?

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love the instaview

    Posted
    Penny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love this refrigerator!!! I like how there is a shelf that you can slide under to give more height in a certain area without taking the whole shelf out. The ice in the door is wonderful. SmarthinQ let's you control temps n let you know issues. The cooler drawer makes a soda, beer, wine, ect so cold because we can set it to a lower temperature than the refrigerator temperature and I love the dividers in it. The freezer is huge n deep with 2 drawers that slide out. 3 issues...spots on the ice n water dispenser and inside the refrigerator there isn't veggie/fruit control. Not understanding this because it comes on the lower grade 2 door 2 drawer lg refrigerator. Trouble with the smartinQ. Overall I love it

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best refrigerator ever

    Posted
    BusyMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the best and most practical refrigerator I have ever owned. I have always had a side by side for many years. But now that I have the double doors and the freezer on the bottom I have more than enough room for everything. Very little has to go to the “garage” refrigerator. And I think the middle drawer is the most used feature of the entire refrigerator. I use it only for my beverage drawer. All the cans of soda, bottles of water, and juice boxes go in that drawer. There is no need to open the double doors just to stare and then get nothing out, all you have to do is remind the kiddos of the drawer with all their favorite drinks are right there for them.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst refrigerator I’ve purchased

    Posted
    unhappycustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This refrigerator is the worst one I’ve purchased. I have another LG and this one does not come close to the one I have. The glass window light does not turn on when I knock on it but it turns on and off randomly. Sometimes it’ll turn on with loud noises as well. It’s giving me so much trouble and I’ve just had it for about 2 months. The left door swings back and forth and is so inconvenient to put my groceries away since it doesn’t stay put. It’ll just close on its own. It will not stay open! It is so frustrating! Please check it and make sure it’s working if you decide to buy it. Especially if you’re buying it from Best Buy! They’re not very helpful!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We hate to hear you are having trouble with the InstaView door of your refrigerator. We would be happy to look into service options for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rating: 5 out of 5 stars

    The Tesla’s of refrigerator

    Posted
    Acdan6
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is the biggest and most modern unit on the market. Be sure to measure I had mine dropped off into my garage since I had to take doors off to get it into the house. A patio door would work better to get it in since standard door size is to skinny. Lots of room for all cup sizes for door ice and water. Be sure to flush water per instructions to get rid of the new refrigerator water taste along with both filters. The app does NOT work for iPhones only galaxy etc. I can fit fresh food and left overs in. The two knocks on the door is amazing to peek inside.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    LG just cant cool

    Posted
    bglad

    Just had the LMXS30796s delivered two days ago. We had bought the LMXS30776s 2.5 years ago and cooling failed (completely). We loved the size and function of the model so we bought the 30796s to replace the first LG - feeling certain that they would have fixed any flaws on the cooling. However, after two days, we are sorely disappointed - again. Cooling wont engage for 5-6 hours plus after you open any door. Freezer turns ice cream into shakes, refrigerator (and flex drawer) only to 50 degrees after 6 hours from loading three bags of groceries today. Back to GE, not as innovative, but definitely more reliable.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    So much space!

    Posted
    Kinj
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This refrigerator is awesome! There's tons of space so there's no shoving items into small spots to make them fit. The custom chill drawer can be used for extra fridge space or freezer space. I use it for all our cheese and dairy items, as well as for chilling wine. The shelves are adjustable in the drawer so you can even fit party trays in there if needed. The freezer has 3 drawers to keep things organized. The ice maker is slim so it doesn't get in the way of fridge space. The door in door is great for milk and drinks. The easy reach drawers are great for grab and go snacks. We bought a thermometer to check if the temperature is right and so far it's spot on. We love it so far!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Loving it

    Posted
    Bblobo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have had the refrigerator for now a month and have been extremely pleased with it. It is very spacious inside and easy to access many items as needed. It has enough small compartments in various locations that I found very useful. The design of the door in door feature was excellent. The kids can quickly grab their drinks/snacks without having to open the whole refrigerator. The only reason I did not gift it a the full 5 stars is the setup of the app could be easier. Small issue but I have learned to use it and find it quite useful now. Especially when having guests over and can activate the ice making feature (you can increase the speed at which it creates it)

    I would recommend this to a friend