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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4 out of 5 stars with 75 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers are satisfied with the K31 32GB (UNLOCKED) phone's usability and price. Many users commented on how easy it is to use and that it is much lower in price compared to other phones. Some users also mentioned that it is a good size and budget-friendly. However, some customers expressed concerns about its usability and battery life, with comments suggesting that the phone is not very durable and that the battery cannot be replaced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 75 reviews
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my needs this is a very good phone. I use it only for the internet and it serves its purpose well. Very easy to use and set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, sharp colors, sharp pictures, sharp quality. More than plenty internal storage space for me.

    I would recommend this to a friend
  • Pros mentioned:
    Budget-friendly

    Rated 5 out of 5 stars

    Decent budget phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone for the price, you are not getting the latest specs but for a budget phone, I paid under $100 for phone and.not disappointed with purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Usability

    Rated 1 out of 5 stars

    HORRIBLE

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst phone I have ever owned! It constantly stops and won't work. It has a very poor speaker and is the second one I got from Best buy. It just gets worse every day. I have only had it for 8 months but had trouble since the first day. The only reason I gave it 1 star was because I can still make calls. Cannot read anything on internet because it just disappears. Also cannot play games. What a waste of money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Usability

    Rated 5 out of 5 stars

    new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it. Does the job. have a hard time figuring out new phones

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Nice phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my Mom. First smart phone for her and she likes it. Easy to handle and navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Very nice smartphone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great 2nd phone for me when I’m on the road. Easy to use and meets all of my needs for an inexpensive smartphone. Very pleased with it!

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 1 out of 5 stars

    Stay away.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG phones are not doing well with the Android 10 update. This is my second phone I had to return do to poor performance. This phone shouldn't have even gotten an OS upgrade at all. It's like putting a race car engine in a Ford Fiesta, it doesn't make sense. It is the most basic of the basic smart phones, with a really weak processor and 2GB of RAM. It handles calls and texts well, but everything else is virtual unusable. I just needed a basic phone to get me through until I purchased another daily driver. But after three miserable days, it went back. Basic shouldn't equate to snail.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 3 out of 5 stars

    Dinosaur.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made the fonts larger now a lot of the stuff doesn't fit on the screen had to get it so I could see it. And the quality of the voice coming in is difficult at times. But the service that was given to me when I bought the phone and I had it shipped to my daughter and myself the gentleman was excellent couldn't ask for a nicer representative. I have difficulty going from one screen to another and I get very aggravated with the Google assist what can I help you with today hello cuz that's not your fault that's all the phones

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Just love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal i love it. The quality of the phone for the price was the best i could find. I definitely recommend getting this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG-K31

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As my salesperson was very helpful and took more time with me, than she needed to. Because the phone that I was replacing was not charging up properly. The charging port was loose inside the phone. She did get the important information transferred from the old phone ie; phone #s and Facebook App. after I got home I was able to put apps of my choice from the existing procedure.

    I would recommend this to a friend
  • Cons mentioned:
    No display

    Rated 1 out of 5 stars

    Lousy cell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cell works but very touchy, jumps from screen to screen, with out a warning! Looking at aol and it jumps to msgs. And the volume goes up and down for no reason. Service at best buy was good,, but cell sucks!! T mobile cell.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Good unlocked phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good for a spare phone. I leave it plugged in for house phone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent equipment very good price best buy ,buy again

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great android smart phone at an affordable price, especially as a back-up phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone. Was easy to set up and does everything I need it to do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay Phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good For The Price But Some Gaming Apps Like Pokemon Go or Call of Duty Mobile Take A While To Load Up

    I would recommend this to a friend
  • Pros mentioned:
    Good size

    Rated 2 out of 5 stars

    Okay Best Buy delivery just a guess

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone basic and okay except for unusual logic using features. Best Buy delivery notifications never tied to FedEx data; therefore, Best Buy info was only a guess (turned out to a day late). Size is good and Otter case fits and protects perfectly.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG

  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    easy basic phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice phone very easy to use, i bought this phone for an aunt and she loves it

    I would recommend this to a friend
  • Cons mentioned:
    Usability

    Rated 3 out of 5 stars

    Teacher

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as easy to use as of similar models with the same features.

    I would recommend this to a friend
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