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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 73 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers praise the innovative Craft Ice feature and ample storage space, finding the refrigerator spacious and well-organized. The convenient door-in-door design and sleek aesthetic are also frequently highlighted as positive aspects. While some mention the freezer is smaller than expected, overall feedback is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 73 reviews
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t regret buying but only wish the shelving could be adjusted better. It may be me though because haven't read the instructions yet. Craft ice is amazing. Definitely a good purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one we purchased we like them that much. The craft ice is great at keeping drinks cold without diluting them as much. The regular ice in the door is nice too. Delivery was on time and installation went smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Modern, Sleek and Spacious!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, modern and spacious. Happy with our new LG Studio french door refrigerator. Added bonus, craft ice, impressive!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Elegant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this fridge, not exaggerating. Ok there is the fact that it’s counter depth, that’s not a plus for me, as that means slightly less storage but otherwise I love it. The door that opens within the door, favorite. The color on the inside not being white, classy. The fact that it makes regular ice AND spherical long lasting ice, entertaining. (Had issues loading photos)

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Nice refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Counter depth saves floor space, but still adequate storage inside. Craft ice is nice to have, not just for cocktails, but for keeping drinks colder longer.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Nice looking refrigerator with quick access

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice looking refrigerator and gives you easy access. We replaced a KitchenAid appliance (both are counter-depth). However, issues are it's shorter than our old fridge leaving a small gap to the top cabinetry and it's smaller inside.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Seems roomy even though it's counter depth. Craft ice is a nice touch.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Space

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. It is roomy and well organized nice design interior.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Door

    Rated 5 out of 5 stars

    LG Counter depth refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product. Sleak looking. Like door in door.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Winner

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Fridge, The Ice balls are a nice touch, freezer storage you have to play tetris sometimes, but overall I couldn't imagine a better fridge. No problems so far.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Studio model is worth every penny

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have looked over this model at the store a couple times. But doesnt do this model justice until its in your home. Every item is working as stated. Excellent design features and functionality. I purchased 5 appliances and by far my favorite so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits perfectly and also really functional!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our previous full-size LG. Although the previous one died on us, it was due to a known issue in the compressor. It seems it has been fixed now and the current one has the highest ratings. It fits perfectly with counter-depth and less space does not seem to be a problem. Extra roll-out in the freezer is a huge plus. I would buy it again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, could be great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way this refrigerator looks and it stores a good amount for a counter depth. It gets cold, and seems to work well. We did have an issue with the main board, but an LG rep came and replaced it free of charge and things have been fine.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Perfect size and taste.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the Refrigerator. At first I thought it was going to be to small but it is the perfect size. The interior is pure elegance. I love it more than the Cafe refrigerator I was waiting for.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of the outlet location

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience I have ever had purchasing an open box item from Best Buy outlet. I was told everything worked fine on the refrigerator when I purchased. Not only did we have to wait 3 weeks for delivery but on delivery day I receive a call stating the refrigerator was unable to be installed because the power cord was broken. Instead of Best Buy trying to help me for their discrepancies they took the refrigerator back to the warehouse and supposedly refunded me but that refund has yet to go through. I spent DAYS calling the store only for the line to ring 5 times and continuously hang up on me. No resolution of any kind after waiting 3 WEEKS unless It involved me going back up to the store which I shouldn’t have to do at all in this manner. Truly dissatisfied and disappointed with the lack of customer care I received after Best Buy’s horrible service.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Arianna. Thank you for sharing your experience with LG Refrigerator (SRFVC2416S) model. We understand your concern, especially after waiting for the delivery and dealing with the issues surrounding the refrigerator and the lack of customer support. We strive to provide top-notch products and exceptional services to ensure a smooth experience.

      Since you are facing issues with the power cord, we suggest checking if the refrigerator's power supply is properly connected and inspecting the cord for any visible damage. If the power cord is indeed damaged, this is something that should be addressed by the retailer or manufacturer. However, as this matter relates to the delivery and refund process with Best Buy, please contact their customer service again at 888-237-8289. We recommend escalating the issue if you're having difficulty getting through.

      Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further with your case, ensuring you receive the necessary support. We truly appreciate your patience and look forward to helping you resolve this. ^Juvy LG

  • Rated 5 out of 5 stars

    LG Studio 23.5 cu' French Door Counter Depth Ref

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality made product. Excellent features and styling

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Just what we needed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly. Well made. Love the craft ice especially the ice balls.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellente terrific wowza I like the ice balls the most

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Studio LG Instaview

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Def recommend! Love our new fridge. Highly recommend total tech service as well. Delivery and installation service made easy.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Get this one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product glad we got! Did a lot of research and this was the best decision.

    I would recommend this to a friend
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