Customer Ratings & Reviews
- Model:
- SRFVC2416S
- SKU:
- 6474894
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the innovative Craft Ice feature and ample storage space, finding the refrigerator spacious and well-organized. The convenient door-in-door design and sleek aesthetic are also frequently highlighted as positive aspects. While some mention the freezer is smaller than expected, overall feedback is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Great Product design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG Studio products have been designed very well with excellent quality.
I would recommend this to a friendLG Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just received refrigerator 2 days ago. So far we like it very much. Could go to 5 star as we use it more.
I would recommend this to a friendReview for LG ThinQ
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing refrigerator. Cooling is apt. Flexibility in arranging things is awesome.
I would recommend this to a friendRecommend!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge isbl pretty awesome. Best once ive ever owned for sure.
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge. So far works great and looks great. It is not for people that use a lot of ice
I would recommend this to a friendgood looking
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a cool looking refrigerator and it has a lot of storage but, after 3 years it is now making strange noises
No, I would not recommend this to a friendLG Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Wish we would have bought it sooner. Looks great.
I would recommend this to a friendGreat Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for our new kitchen and can’t be happier!
I would recommend this to a friendCan’t for bottles
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator I’ve had in my entire life. Good looking but not enough space. 1) not enough space for bottles ( you can’t fit an opened wine bottle half cork) on the door or inside ( even adjusting the shelves heigth). There is an inconvenient shelf that folds inn but bottle will be on the way of everything. 2) ice maker, if don’t use ice for 3-4 days, ice will stick on the walls and spinner will keep spinning like there is no ice. Looks like is made for people than eats outside/take out all week. For the money we pay, not good enough at all, I wish I can return it and get my old one back
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on your LG Refrigerator (SRFVC2416S) model. We understand that having enough space for bottles is crucial to refrigerator functionality. We regret if the shelves and door design did not meet your needs in accommodating opened wine bottles or other oversized items. Regarding the ice maker, we will take your feedback into account to improve the ice maker's functionality and ensure a smoother user experience. We strive to provide products that cater to a wide range of consumer needs. We take your feedback seriously, as it helps us identify areas for improvement in our product offerings.
If you would like further assistance or have any other concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
junk junk junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.total junk....buy a refrigerator from a luxury store
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for your feedback. We take great pride in our work, and our hope is that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. We will surely pass on your feedback to the rest of our team. ~Anthony
Hole on the craft ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Craft ice with a big hole at the bottom, LG says it's normal lol.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Not big enough for a large family
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this refrigerator for almost 3 years coming in April of 2024. What i like about this refrigerator its really nice and convenient but I notice that this refrigerator doesn’t have too much room to store bulk items. I have large family and have bulky items that dont fit. What i dont like is the bulk ice in the freezer…it makes do much noise. One our first night of having the refrigerator, I thought someone was robbing us in the kitchen.. It was the ice breaking apart. Its the only thing that’s very annoying
I would recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased in April 2021 under two year manufacturer warranty plus we extended that through GeekSquad by another year. In that time, we have had to have the spherical ice maker (located in bottom freezer drawer) repaired twice due to the really loud knocking sound it will make when making the ice cubes. Apparently, this is now a known problem with this model. It's happening again now so I just had to schedule a $125 Geek Squad service call with another $140 in labor likely due when they come out plus price of parts. It's now outside of warranty. So I would not recommend this model. Further, the feature where you can tap the left side to turn on the light to see what's inside...we never use it! You generally know what you keep on the door (milk, jelly, butter, etc.) so this is a just a bell/whistle totally not worth the cost
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Devin. Thank you for sharing your feedback with us. We understand your concern about the ongoing issues with the spherical ice maker of your LG Refrigerator (SRFVC2416S) model and the additional service costs you've encountered. We strive to provide top-notch products and exceptional services to ensure a smooth experience.
To help resolve this issue, we suggest reaching out to Geek Squad to discuss any available options for parts or services that could be covered, even if the warranty has expired. It may also be worthwhile to ask if there are any special considerations regarding this known issue with the model.
As for the tap-to-turn-on light feature, we completely understand that not all additional features add value to every user, and your feedback about the design is helpful in understanding customer preferences.
We truly appreciate your detailed input, and if you’d like further assistance, please don’t hesitate to send us a private message on social media @LGUSSupport. We’re here to help and will work with you to explore any available options.
Thank you for giving us the chance to address your concerns. ^Juvy
Craft ice make AND LG customer service is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let's start with a $4500 fridge that has its craft ice maker fail in the first year. Now onto the real experience! LG customer service is ridiculous, the worst part of all this! I am a very fast typer, highly technical/savvy IT guy, they make you run back and forth to the fridge for diagnostics, take photos, run timed tests on how fast/how many ounces of water are filled per second. If you're not back and have some sort of response in 1-2 minutes, they disconnect the chat, and you start over! Imagine most people who are not fast walkers/typers/technical. So bestbuy, and customers, drop LG or make sure you let them know they are the worse in being customer friendly, why would anyone want to go through the BS!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! We're sorry to hear about the trouble you've experienced with your craft ice maker. We understand your frustration and would like to assist you with this issue. Please send us a direct message on Facebook or X (Twitter) with your contact details and product information, so we can work towards resolving this matter promptly.
Thank you for bringing this to our attention. ^Luisa