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Customer Ratings & Reviews

LG - TONE PLATINUM+ Bluetooth Headset - Black-Front_Standard

LG - TONE PLATINUM+ Bluetooth Headset - Black

Model: LG TONE PLATINUM +SKU: 6292093

Customer rating

Rating 4 out of 5 stars with 208 reviews

77%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-3 of 3 Reviews mentioning:
  • Rating: 1 out of 5 stars

    Coming apart and microphones bad

    Posted
    Andy17
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have had these less than 5 months and the neck band is falling apart and microphones make me sound muffled at best. I came back into Best Buy to see about repair and was referred to LG (Best Buy has the exclusive on these and will not stand behind them). I sent to LG and they sent back saying "abuse". Well I have not abused them I'm a 52 yr old who takes care of expensive things so they last. Poor service all the way around. The headset started out great with good sound but within couple months had problems with microphones occasionally and then most of the time. Once the neck band came loose it was time to do something about it I was totally disappointed. For two hundred bucks they should last a couple years at the least. And yes I should have bought a extended warranty from Best Buy but I thought I had and just didn't pay attention when checking out. My loss and not happy with customer support from either of these companies. Beware of this headset and the customer service from everyone.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      First, allow me to thank you for purchasing our headset and becoming part of our LG family. We hear your voice and appreciate that you've taken your time to share your important performance experiences. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can get more info and see what we can do. ^CP LG

  • Rating: 1 out of 5 stars

    Poor microphone quality

    Posted
    AR3030
    • Verified PurchaserVerified Purchase

    I get complaints every time that I use this device. Person on other end of call always says that it is intermittent sound and poor quality. I contacted support, the only option they have is to replace the device. I have to send it to them and they will then send the replacement. So I am without a headset for however long that process takes.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thank you for your feedback it is very important to us. I hate to hear that your headset has poor sound quality. I can understand how frustrating it may be for the people on the other end to say the sound is intermittent making it difficult to hear. If there is anything we can do to help out in the near future feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH LG

  • Rating: 5 out of 5 stars

    Excellent for hands free talking

    Posted
    HappyFriday
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I use headset regularly for conference calls with clients so I can take notes during the meetings. It's critical that they hear me and vice versa. I've tried many different headsets. While most let me hear the caller fine, almost all of them have poor mics. Clients can't hear me well and/or my voice will fade in and out rendering the headset useless. This is the only brand I've found where I get 0 complaints. Callers can hear me well 100% of the time. My only concern is that this is that I had to purchase this second one because the first one cracked at one of the points where one piece connects to another piece. It looks like this newer model has a modified construction that will make it less likely to break like that so I'm comfortable recommending this newer model. Music is secondary priority for me so, while I do use the headset listen to music pretty frequently, I'ven't paid much attention to the quality BUT it's definitely not tinny. I'd say it's a decent quality for playback.

    I would recommend this to a friend