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Customer Ratings & Reviews

LG - TONE PLATINUM+ Bluetooth Headset - Black-Front_Standard

Customer rating

Rating 4 out of 5 stars with 208 reviews

77%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
  • Rating: 2 out of 5 stars

    Good brand

    Posted
    Myamira
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Like the LG brand, but I get lots of complaints that people can't hear me or that I sound muffled. They also don't have the voice answer capability.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thank you for your feedback, it is very important to us. I hate to hear you were dissatisfied with the functionality of your headset and I would be more than happy to help. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB LG

  • Rating: 1 out of 5 stars

    LG's worst yet

    Posted
    Boop
    • My Best Buy® MemberMember

    Though the product code on the Best Buy website reads "LG HBS1100", that product code has been discontinued and replaced by the newer "LG HBS1125" model. When I visited the local Best Buy store to replace my LG HBS1100 under the 2-year warranty program, the sales associate informed me about this change. I purchased the newer model and took it home for a test run, and callers consistently complained that they "couldn't hear me" and that I "sounded muffled." Believing that I may have simply purchased one that was part of a bad lot, I returned the product and purchased one from a different Best Buy location - only to subsequently learn that callers were still having problems hearing me during its use. DO NOT PURCHASE THIS PRODUCT UNTIL LG HAS CORRECTED THE THE TECHNICAL ISSUES WITH IT! You'll find yourself returning it and searching for a more functional bluetooth headset. Shame on LG for charging $200 for a product that doesn't meet consumer needs or expectations.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We hate to hear you are having trouble with people hearing you while using your headset. We would be happy to look into this further to see how we can get this resolved. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rating: 1 out of 5 stars

    Call quality is really poor

    Posted
    0145Lopez
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Got this Bluetooth and expected it to be on the same level as the Blue Parrott 450. Love the around the neck part of this unit but other than that can't really use it. I get complaints from everyone I talk to when using it , at times I find myself speaking louder than I should.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thank you for your feedback it is extremely important to us. It is terrible to hear that you are not satisfied with your Headset purchase due to the call quality being poor. I can understand how frustrating this situation may be for you. If you are in need of additional assistance feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH LG

  • Rating: 3 out of 5 stars

    Best for audio lovers?

    Posted
    Kulkaholic
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First off I am not an audiophile. I like and can recognize big differences in sound but I could not notice a huge difference between these and other cheaper models. The retractable cord's are awesome though. The sound for music was good. The call quality was not good, on either end. I have had better on the cheaper LG models. For the cost I expect more. Also due to the design of the retractable cords you cannot buy an extended warranty.

    No, I would not recommend this to a friend