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Customer Ratings & Reviews

Your price for this item is $119.99

Customer reviews

Rating 4.2 out of 5 stars with 922 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers love the TONE ULTRA+ HBS-820S Wireless In-Ear Behind-the-Neck Headphones for their exceptional sound quality, comfort, and long battery life. Many users rave about the crystal-clear audio and comfortable fit, making them ideal for everyday use. While some users have concerns about the volume levels and price, the overall positive feedback highlights the headphones' strengths.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 922 reviews
  • Rated 3 out of 5 stars

    Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I've had these since December 2017 and they are starting to fail! So that's 10 months of problem-free usage; that means I've gotten the same amount of use out of these that I would out of a cheap set of earbuds. You do the math!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I needed to replace an older pair of the same brand. These are very nice and comfortable. And was affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SOUND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade from my regular Tones. This has a mono exterior speaker if you dont feel like having the plug in your ear which is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome sound & use with both my phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can use with personal or work cell phone, can toggle between both but at times can be hard to get both devices connected at same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I use them everyday

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these everyday at work to listen to podcasts. Also the retractable cords allow for easy one ear use while at work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Last forever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker is a great add and now I’ve upgraded to the next one and wish I would of stayed with this one .. bass also great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless at it's Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my husband who drives for a living & he loves it. Great product that is hands free & wireless. Great speakers.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    These Head phones are not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like these wireless head phones, the volume is low and you cant walk away 5 inches before your music starts breaking up. and the piece on the side of my neck has already broken, so one side lays limp around my neck. I have had wireless headphones before so I can tell the difference in quality I got mine from Sprint. And they were awesome and lasted a long time. I should have returned however its fine I will purchase new ones with better quality very soon and I only had them for 1 month. They really suck, seriously

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      This is not how these headphones should perform. We would be happy to look into the performance issues you are experiencing. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rated 5 out of 5 stars

    cancels noise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work in a warehouse and when I have this head set on with both ear pieces in i cannot here the outside world noise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i use to use this item everyday at work and it worked very well, but the ear plug didnt re siste

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me a few different headphones before I was suggested these ones and I liked them so much I bought two.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this headset but it sometimes disconnects from my phone while I’m in mid conversation. That is a pain to deal with but I mostly listen to my music on them. I switch to a different Bluetooth while on a phone call.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband bought this since his Lg tone platinums broke. This one works great and he can hear well on any phone conversation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 3rd pair of LG headphones and these are the best! They have a speaker mode where the actual headphone is a speaker, nice!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had two previous pairs from the same line. I enjoy this one best. Improvements have been made that makes them easier to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these, link your phone for great handsfree talking. Listen to music also. Wear to work (construction) every day.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They were ok

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Family member told me how great they were for noise cancellation, and to try them. My experience was they were ok, they didn't do any better than the ear buds I had. Not bad but not what I was expecting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes I would recommend these headphones to my family and friends I really enjoy them it lets me know when calls are coming in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wish you could get warranty on it through through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one thing I love about this, it vibrates when you get to far from your phone and the earpiece retracts back.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product but for the earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will be returning. Just doesn't fit my ears and I've tried all the various sizes. Nothing more annoying to have them fall out constantly just when you're walking. I was truly hoping they would work for me as I liked the style

    No, I would not recommend this to a friend