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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 922 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers love the TONE ULTRA+ HBS-820S Wireless In-Ear Behind-the-Neck Headphones for their exceptional sound quality, comfort, and long battery life. Many users rave about the crystal-clear audio and comfortable fit, making them ideal for everyday use. While some users have concerns about the volume levels and price, the overall positive feedback highlights the headphones' strengths.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 922 reviews
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable and easy to use. low profile and really unnoticeable hanging around your neck

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things sound good, they stay on your neck and are comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a different pair from some other brand that weren't nearly as comfortable and clear. Bluetooth connection can fade in and out occasionally but otherwise works really well. Retractable buds aregreat.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    I really like this headset and it’s features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried another brand but it didn’t work as well as these. I can turn them on after I have answered a call, a feature the other brand didn’t have. I like the speaker option it has but I’ve had complaints about the other person hearing an echo when we were talking. When I used it to listen to music it was clear. The design is lightweight and didn’t make me hotter while working in my flowers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    The best head phones for all day use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These head phones have retractable ear buds and are light weight. Does great when listening to music, podcasts or books. Great transition to phone calls. I keep them on all day everyday while I work.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    I like the mono speaker.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had LG headsets before. The form factor is good. This is a good unit if you talk on the phone frequently and if you need to be connected to two phones at the same time. The music sound quality is not the best for base but it has clear quality sound. This unit has a small speaker Under your right ear that you can use instead of the ear buds, switching between the speaker and earbuds is easy .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    very nice, though pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was hesitant about spending the money on these, as i have destroyed 2 pairs of lower tier models issued by work. overall i am glad i did. and since i got the best buy geek squad coverage, i'm not worried about them breaking. the ear piece being retractable is fantastic, and works quite well. sound quality is good, though i haven't listened to much music with them. the other ones i've used, also manufactured by LG, were magnetic stay only and the wire going to the ear piece would pull out and break off. these are very well built, though the spring to the neck band feels a little tight and sometimes feels like its choking me. might just have to break them in a little.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stay charged long time. Love the sound that I’m getting from these headphones

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed by the battery life of these headphones. I previouslhy had the Rose Gold LG HBS-910 until my dog sat on them and broke the neckband. I was looking to replace them but the Best Buy had these as an alternative. I feel the battery lasts longer but the sound seems slightly tinny compared to the 910s. Given the choice I'd go for the 910s but these aren't an awful alternative.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery lasts long, easy to use, great sound! I would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 4 out of 5 stars

    Sound good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is really good. And I like the retractable ear buds.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bluetooth headphones work fantastic with crisp calls made. Also, very comfortable to wear around my neck, sometimes I forget I even have it on. Highly recommend this for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Overall good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are good but as usual I feel the price is a little high for the headphones because they have a reputation of the ear buds going out. If you are purchasing these headphones please get a warranty because you will definitely use it. I had to use it after 6 months because one of the earbuds went out. The sales associate let me know that this was common.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A great sound investment

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, great price and ease of use. A comfortable fit around the neck, but weak at connection junction. Will break.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    They are nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great and charges fast and last a few hours.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good and crisp. Would buy again. Glad these have Bluetooth

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is clear. It is easy to pair and use. Comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and comfort. The external speaker is a very convenient accessory that relieves me from having the ear bid continuously being plugged in my ear

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best wireless headphones out there.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had many other wireless headphones, but these are by far the best I've had. The sound quality is decent, not the best out there, but enough to listen to music and enjoy decent quality. The best part about them is the microphone. Now I can make calls and the people on the other side of the line can hear me clearly. I bought the protection plan because a friend told me the earpieces go out often, my prior headphones had the same issue, so the protection plan is simple and totally worth it in my opinion. They are worth every penny if you are always getting calls and are on constantly on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headset ever

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite bluetooth headset. I've had several, and this is the one that has lasted longest and sounded the best. Highly recommended.

    I would recommend this to a friend
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