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LG - TrueSteam 7.4 Cu. Ft. 12-Cycle Electric Dryer with Steam - Graphite Steel-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 891 reviews

97%
would recommend to a friend

Pros

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Customer ratings & reviews

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  • Rating: 1 out of 5 stars

    Don't waste your money

    Posted
    Leca2009
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    You will not just pay for the dryer and any of the basic parts you need for installation, but also for any delicate piece of clothes, especially the ones that you like... We bought it in May of 2018. It dries fine, but you will notice after a while that the lint filter will stop fitting flushed in its slot. The lint will slowly build up at the bottom of the slot and push the filter up, making the edges of the filter to stick out. I've lost 2 tops with thin straps to the dryer. The design team at LG really hit this one out of the park. And on top of it, LG won't do anything about it.... because lets face it, what can they do. One solution that I found on the LG website under the filter replacement page, is to file the filter at the bottom so that it fits lower, especially because even after removing the lint from the vent, it seem the filter has changed shape due to the heat. Save yourself some money. Don't buy this one, and do your research on any other dryer you plan to buy, especially on the filter.... P.S. The pic of the filter sitting in the slot is after I took the lint out, It was worse. And the picture of the lint is the build up of about 6 or 7 month....

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We appreciate your feedback! If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ LG

  • Rating: 5 out of 5 stars

    GREAT Machine! Research Paid Off!!!

    Posted
    MONYC57
    • My Best Buy® Elite Plus Member

    This is the first washing machine I have bought since a very unpleasant experience with a Bosch set about 8 years ago. They required service right from the beginning, and were slow and awful. So much that when we redid the laundry/mud room we had to replace the machines even thought they were working fine. WHAT AN UPGRADE!! This is a fabulous machine, easy to use, and intuitive. The Speed Wash is just that -- you press Start, and go do something else, and it seems like just a few minutes later, it chimes. The machine does a great job on everything we throw at it, and we throw a lot at it. Our housekeeper had no problem adapting to it instantly, and the quality of the laundry has improved 100%. I would not have believed it possible. We have Miele machines at our apartment, and the LG's put them to shame. I have to see if LG makes the smaller size units, because if they do, I'm gonna splurge. You absolutely, positively, cannot go wrong with this machine. We have been using ours for five months now, and my wife and I almost fight over who gets to run the machine. She has gotten deeper into it, but I am intrigued by the idea you can download cycles from the internet. When I get around to it, I'm going to see what the WiFi capabilities really are. I suspect I'll be blown away. My sole concern is the door hinge: It is the only part of this machine that does not look and feel like a Rolls Royce. I hope it's just meant to be flexible to avoid breaking, but it feels a tad flimsy. No issues with it, but it worries me a bit. If this thing is durable, it's the first time in my life I have gotten a techie buzz from a household appliance. YESYESYES. I researched machines for a month before buying these. I also had to buy some commercial units for an apartment house for my kids, and so far so good. The Best Buy installers did a great job on those machines. For once, my research paid off. Don't hesitate. This is a GREAT MACHINE and GREAT VALUE.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    a dry sense of humor

    Posted
    Johnnymack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Fifteen years ago we had built a new townhouse here in Hixson and along with the new house we bought a set of LG washer and dryer plus pedestals. They were great machines. over the next fourteen years they did their job. It did get where i would have to add time to completely dry the cloths. Well last month right in the middle of drying towels it started making funny noises and then stopped. We didn't think it would be smart to pay to repair a fourteen year old dryer so we went looking to a new one. Our son had a Samsung and liked it and liked it, but my LG had lasted 14 years and i had pedestals that wouldn't fit a Samsung, so we were leaning toward LG.. I had looked up several washer and dryers on internet and had an idea of what i was looking for. When we got to Best Buy we saw a set that i liked but weren't on sell but i liked all the features that they had. It turned out that the set were out of stock and if i want the floor model they could give us a great deal on the set so we bought them. Best Buy delivered them and set them up. The Pedestals fit and the techs explained all the options. I loved both the washer and dryer but this is about the dryer. It will dry!! whether it's towels or delicates put the sensor setting on proper setting and when the little tune plays it's dry. It even has a steam setting to take out wrinkles and it worked good too. I really like this dryer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this front loading dryer

    Posted
    Marv
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Purchased the dryer at the same time as the washer and we love the set. Such an efficient dryer. It senses how much time is needed to dry each load. It starts out with an estimate of the time needed and then adjusts the time as the clothes are being dried, so our clothes aren't being baked to death. So much easier on the fabrics. The things that usually come out damp are coming out dry in the waist bands and where there are double layers of fabric. The various settings are easy to understand and to set. I'm so glad that we purchased the combo. I read lots of reviews before selecting the brand and the set to purchase and the biggest complaint that I read about this dryer seemed to be the tune that it played when the cycle completed. I just wish I could turn up the volume so I could hear it upstairs since the laundry is in the basement of our house. Haven't figured out how to do that yet. I would definitely recommend purchasing this set to anyone asking. Best Buy did a wonderful job with delivery and installation. Showed up as scheduled and there were no glitches or issues.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Much Better Than I Expected

    Posted
    Marylandmom
    • Verified PurchaserVerified Purchase

    Our 13 year old Maytag washer died and we needed to purchase a new washer. A lot has changed in the 13 years we had the Maytag. I did a fairly comprehensive search on the web to learn about different washers and the reviews given to them. Plus, we really didn’t want to spend over $1000 for a washer. Initially, I thought we would purchase a Maytag, but after seeing it and reading the reviews, we shelved that idea. I started looking at Samsung, LG, Kenmore and Electrolux. We ended up settling for the LG. I am so happy with the LG. It was installed without any problems, especially the balance problems I’d read about in other reviews. The LG is so quiet and our clothes, towels, sheets, etc. are so much cleaner. I’ve not had any issues with the cycle times-they’re a lot shorter than the Maytag. Our washer is in a separate laundry room so we keep the door open to minimize any mold and smell issues, of which we’ve had none. I did read all of the Owner’s Manual and follow those instructions. I’m thrilled with the LG and would definitely purchase again.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Extended Warranty - Replacement

    Posted
    Warrantyreplacement
    • Verified PurchaserVerified Purchase

    I rarely if ever purchase extended warranties This one worked out great. Purchased at LG front loader set more than 6 years ago. Used the warranty once a while back on the washer. Then re-up the extended warranty. This time when the service tech. came to work on a dryer that seemed to be overheating then failing to start another load. Dryer parts needed no longer avail. LG via the extended warranty replaced with this upgraded version of what we closest had. 7 years old and bam a new dryer. This is the steam dryer now and truly have noticed a bit of a difference with less ironing needed if you catch it right after the cycle end. Working great and outside of two service issues in over 7 years no other issues. At least a load a day min. and the weekends they get a work out. Two thumbs up here from the wife and I.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Our 1st Stackable Purchase

    Posted
    2snow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We are 1st time buyers of LG. I was worried but Consumers Reports showed LG's history to have lowest in breakdowns, the price was right and Both washer and dryer set had a good rating. So far so good. Time needed to dry cloths takes a little longer than we would like but it does the job. We have "not" tried out the steam option yet. I didn't see a lot of positive reviews for it so I haven't been in a hurry to try it. Hopefully these units will last the 13 years our old ones did. We did purchase the extended contracts which is worth the money when it currently costs 100.00 plus just to someone come out to troubleshoot. The 100.00 protection/Ea additional unit that gives you 5 years of coverage on top of the one year from MFG'r is more than worth it. 6yrs. coverage/100.00. (if) you plan to stack these don't buy the drawers You'll need a ladder to get to the dryer and if you don't have the ceiling height they may not fit.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not working after 13 days and only 3 loads - POOR

    Posted
    DebbieSN
    • My Best Buy® Member

    The most frustrating part is the lack of customer service. Talked to 3 people at BB before being transferred to LG at 44 minutes. That rep didn't stay on the line and I had to call back only to be told they didn't have an authorized service rep in our area so they would call back in 3 days to schedule a time. To be honest, I could not believe the LG rep. I told them the dryer would not turn on and we had checked the breaker as well as checking there was power to the power cord. He then asked to have us reset the breaker. My husband did and it still didn't work. He then said, "Would you please unplug it and plug another small appliance in there and see if it works." Honest, I'm not kidding. I asked him if he was kidding as it it 240 service and there are no "small appliances" that could be plugged into it. Then he said he schedule a repair - which he ended up telling me he could;t do. NOT impressed at all so far.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Machine and on sale!

    Posted
    Plato
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My wife and I ran into an emergency and needed a new machine quickly. We always like to look around on pricing and had to check out Best Buy. Having a product in stock to take home was a HUGE plus! No waiting - my truck - home and installed. The machine works awesome and takes less time and energy than my last machine. We chose this model for the steam option or we might have spent less. We were going to buy this machine no matter what, but found an open box one and bought that one instead. This saved us an additional 100 over the sale price! The issue was with the top panel of the machine not locking down and bouncing back a bit. I simply bent a couple of metal tabs under the machine and the problem was solved. Thank you to those who don't have know how! Great service, great price, in stock to take home - I love this place ad bought all my appliances there as well when I redid my kitchen and they price matched the competition on items they weren't lower on. You can't beat them!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Save time doing laundry!

    Posted
    Lynn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This dryer is so much faster at drying than my old dryer that I am sure to be saving $$ on electric use. It's quiet, has easy controls, with an easy to clean lint filter. I have the washer/dryer combo stacked which makes the controls pretty high up. I am 5'6" and I wouldn't want to be much shorter or I wouldn't be able to reach the controls on top. The units fit into a small closet so stacking was my only option, but you don't have to stack them. There is a tray you can put into the dryer to dry items flat or shoes so they are not bouncing around. Haven't tried it yet, but it is a nice feature to have. When the dryer (and washer) are finished, a cute little song chimes. Some people may not like this song, however, compared to the buzzer that I used to have that scared guests and hurt your ears if you were too close when it went off, it's a welcome change.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Helps lower the dry cleaning bill

    Posted
    LowDog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Most of the comments on this dryer seem to focus on its ease of use, attractive design, large capacity and useful features. And that is all true, in my experience. Perhaps you would also be interested to know that the steam feature not only works well but that it can lower your dry cleaning bill. If you are wearing business casual shirts, for instance, use the steam feature, pull the clothing out just as soon as it is done, hang it up to finish drying (it will still be rather wet) and then count the dollars you are saving. I still dry clean suits or and more fragile clothing items. But after using this feature for a few weeks now, I am no longer making every-week trips to the dry cleaner.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    excellent product

    Posted
    bergs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This product at the time of my purchase was one of consumer reports top machines on their list. It works very well and I'm pleased with it. A word to the wise, this machine is slightly larger than other machines. I have a bad back and bought the pedestal to bring it up to a more manageable level (I'm 6'2"). It barely fit in the built in area for the washer and dryer for the height and width, so measure before you purchase. If it will fit purchase it, it fits a king size bed comforter with ease and does a great job with it. It is so efficient on bills too that my electric bill went down by about 20 dollars, and my previous dryer was only a few years old that we hated (didn't use consumer reports at the time). So don't waste your money on anything else, after all consumer reports bought all the other ones too so people like us don't have to waste money.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my LG

    Posted
    SJG56
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I recently purchased this as a replacement for another LG dryer. I love the graphite steel color! As for it's drying performance, it's okay. My only complaint is that just like my previous LG dryer, sometimes the clothes do not get completely dry on some settings. I think this is inherent with these dryers because it is mentioned in the instructions that you may have to use the "more dry" setting or run the load a little longer. I suspect it is because it's hard for the sensor to accurately detect the moisture content of mixed weights of clothing in typical loads. I am not sure how often I will use the steam feature, so I preferred getting this model where you have to fill the drawer with water for steam versus getting the next model up where the water automatically comes from the outlet in the wall (through a Y-connector with your washer hose).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Dryer For The Price

    Posted
    LGTrueSteamDryer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this dryer after being disappointed with a Samsung product. (Refrigerator) This dryer seem like a good buy for the money. But the steam feature may not be the best. I have only used it once,...to de-wrinkle some clothes. The cloths came out very damp. Now this could be because I really am still learning the dryer. Also,...instead of filling a small tank with water,...there should be a way to plumb water into the dryer directly. (After all,....we are right next to a washer.) And the controls are a bit complicated. But other than that,......the dryer has worked as a dryer should. (Have only had it about one month,.....so time will tell about the reliability. The Best Buy delivery guys did a fantastic job. (My washer and dryer are upstairs) They managed to get it upstairs without damaging the wood rails,...even with a turn in the middle of the stairs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Nice Dryer at the Price Point

    Posted
    Vaxene
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Had done quite a bit of research into new washer and dryer after previous units began glitching. Knew I wanted something higher end and reliable. Was torn between this and a new Samsung set. Decided to go with this one due to reviews and ratings being somewhat similar and LG having the lower price point. Best Buy delivered and moved into laundry room, but I installed myself with no issues. Wife and I love the new units and have recently ordered pedestal for dryer along with the Twin Wash pedestal for the washer. Those should be here tomorrow. My only complaint is that the units are definitely close to the ground and bending over is a chore, but the pedestals will fix that easily and provide more functionality and storage space. Very happy thus far.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very disappointing dryer

    Posted
    Pauline
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have several LG products and thought the dryer would live up to the washing machine, refrigerator and tv performance sadly it doesn’t. It constantly stops after just a few minutes drying I called custom service a couple of times and frankly their response was totally unprofessional and basically said I’m not using it correctly. i e too small a load or should not be mixing towels with other types of materials. I having been using a dryer for over 40 years and never had a problem. My next move is to try and speak with LG management to let them know how disappointed I am with the product and their customer service.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Hey Pauline, thank you for your feedback. I hate to hear of the trouble you have endured with your dryer due to it stopping constantly while drying a cycle. I can understand how upsetting it may be to be told you are not using the dryer properly. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH LG

  • Rating: 5 out of 5 stars

    Best Dryer I've Owned Yet

    Posted
    TexasNative
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The last washer/dryer I bought was over 10 years ago, so it was a bit of a shock to have to figure out how to operate this beast with flashing lights that plays little electronic tunes when you turn it on and when it finishes a load. It drys clothes very efficiently. Clothes don't feel "baked" when done, nor are they damp in spots. I've only done 4 loads of laundry thus far and am in love with this machine. It's also very quiet. I wish Best Buy would let people edit reviews after posted, as I'd love to come back in a few months with an update after I've had more time to use it. Hopefully this machine will be as reliable as it is effective at doing its job.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent quality, great washer!

    Posted
    nxtnash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    In July, we were in the market for a new washer. A few months later, our washer was recalled and we were back in the market. Accidentally, we stumbled on this machine, having never purchased an LG product in the past. I can tell you without hesitation that we do not regret our decision. This machine washes laundry much better than our previous model, at about 2/3 of the time, or even less using Turbowash. Clothes are clean and ready in no time, and there is a setting to keep laundry from getting wrinkled when one is unable to be there when it finishes. The washer will tumble with steam for up to 19 hours until it can be dryed. Kudos to this washer, and to LG for seemingly making a near perfect product that will hopefully last for years.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy!

    Posted
    Ghost
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought the matching pair for this product.. The first washing machine went dark right after I started it the first time and did not start again. It took a week for them to bring me a replacement.. The installers arrived 40 minutes after their 4 hour time slot... The second machine did the exact same thing... Now I have to wait two weeks before they will pick the pair up so I can get a refund for the whole affair... It took all told a month and half for this to take place and now I have to wait two more weeks for the refund.. And do not try to call the store when the machine does not work, no one will answer and you will have to go back to the store again..

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good

    Posted
    imnotplutonium
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    After reading several reviews and already owning a similar model in another home I decided on this one. We have been happy with how well it dries the clothes and how quiet it is. I was a little worried about going electric over gas since my other one was gas and we really liked it, but overall I don't think there is much of a difference. It actually saved me from a potentially bad situation by notifying me the dryer vent was 80% clogged and it wasn't getting good exhaust flow. It turns out the vent in our new house was screwed up and I'm in the process of running a new dryer vent outside. Overall I recommend this unit. I have only had it a short time but I will update my rating if something changes.

    I would recommend this to a friend