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Customer Ratings & Reviews

LG - TrueSteam 7.4 Cu. Ft. 12-Cycle Electric Dryer with Steam - Graphite Steel-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 888 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-5 of 5 Reviews
  • Rating: 2 out of 5 stars

    Failed to heat within 2 weeks of purchase

    Posted
    gb0138
    • My Best Buy® MemberMember

    Had the dryer delivered and less than two weeks the unit failed to heat. Called LG and they would take about a week to get parts and get a person out to fix it. Luckily I was within Best Buys short 2 week window to replace the unit and they did. However, the delivery person would not switch the door to hinge left like the first delivery person did. It required Best Buy to come out again and switch it. I would consider another manufacturer if I had to do it again. New unit is working fine but it has only been 1 day. Prior to the failure it also worked fine.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Does not dry well!!

    Posted
    Phil
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The dryer does not dry delicates clothes without multiple cycles. LG suggested. LG has various excuses and suggests including turn up the temperature to medium, did not have the correct amount of clothes in the dryer, should not mix different items even if delicate and generally there was no problem. Dried exactly the same things on a previous LG for more than 10 years without a problem.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    The machine is ok not what I wanted

    Posted
    ABCD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The machine is ok it is not what I originally purchased but somehow the dryer I originally purchased disappeared from the warehouse and I okayed this one. I was not happy because I wanted the one I originally purchased which was a square front which I highly prefer.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a great dryer

    Posted
    Testing
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This dryer seems great...but it doesn't dry very well. I don't mind the drying time but when I set the auto sensor dry to the driest setting, my clothes are often still damp.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    have to restart many times to get items dry

    Posted
    ilsm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    have to restart many times to get items dry. have to restart

    No, I would not recommend this to a friend