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Customer Ratings & Reviews

LG - TrueSteam 7.4 Cu. Ft. 12-Cycle Electric Dryer with Steam - Graphite Steel-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 891 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-15 of 15 Reviews
  • Rating: 3 out of 5 stars

    Eh

    Posted
    kobejy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Overpriced. Doesn't autodry as I would expect. more often that not it over dries and ruins clothes. Sometimes its too wet and sometimes it's too dry. The steam feature does not work well. It does not come out wrinkle free and it uses too much bottle water. basically you have to refill it everytime if you want to use the steam feature that does not remove wrinkles from your clothes. Positive note, it is fairly quiet. No real wifi ability as well. NFC and you just connect to the phone, you cannot control it or get updates when cycle is done.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    great product but terrible delivery

    Posted
    david
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    First let me say it took 3 units before we got one that works. First one the venting was not appropriately placed eventually causing a rumbling in the machine. The second came scratched. The third seems to be doing okay and is quiet as advertised. On this delivery they finally cut the venting allowing a straight line between machine and wall. It is an excellent machine however it doe not help when most of the employees do not know how a venting should be placed since with the first machine it caused damage.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's just O.K

    Posted
    Mishmed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Had high hopes for this dryer. Purchased as the one we had for 12 yrs was taking forever to dry our clothes. This one also takes a while to dry our clothes. Typically have to do two cycles to get it fully dry, and yes, I do take out the items from the washer and 'fluff' them prior to placing in the dryer so that it's not one big ball. If I could return this and get a different dryer, I would.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Clothes are not completely dry

    Posted
    Disappointed
    • My Best Buy® Member

    No matter what automatic settings we use on the dryer our clothes never come out completely dry. I've tried the highest "more dry" setting and "high heat" with an size average load and some items are always damp. The dampness sensor does not do a good job of determining when clothes are dry. The "reduce static" setting works very well so you can get by without fabric softener sheets.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good dryer when does not return D80 error code

    Posted
    JTCCB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    That has been a good dryer for about two weeks when for some reason it started showing the error code D80 and shutting itself off after that. I've requested Squad team to come and check that out but they only had a spot for 7 days from my request date. So I am still waiting. But I think that is an isolated case that won't compromise the quality of this product.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Pros and cons

    Posted
    Suzy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    For some reason the laundry room gets pretty hot when I have the dryer running. Not sure if thats normal as this didn't happen with our old dryer. Gets the job done and fairly quiet. Nice to have the pre-set heat and timing options available but sometimes I am unable to change settings to exactly what I want because the dryer does not allow it so it is somewhat limiting. Avg/good overall.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    wish I bought new--not out of box.

    Posted
    treas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Out of box purchase--no paper work, the installer could give no information and the dryer has error code after every dry load. I called best buy still waiting on return call. Dryer is super quiet--

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice machine, poor quality

    Posted
    Atty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Love all the little buttons and cycles; however, we have only had this washer for 4 months, and it is already making a noise. It sounds like the motor is on its last leg. Not pleased.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good dryer

    Posted
    Jrtexas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Dryer works really well, handles large loads and cleans easily, I wish it had a direct water hose for the steam instead of a resivour that has to be filled up constantly and also wish it had a delay start

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Some problems drying towels and sheets.

    Posted
    Babs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Air flow seems to be a problem when i dry a set of sheets or towels. We have checked the dryer vent and the vent hose hookup to no avail. Still trying to figure out what to do. Other drying is great.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    First LG appliance

    Posted
    Macgeek
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Ok dryer. Does not always dry the clothes on first run. Pretty annoying that you have to do two cycles. Sensor application is not as perfect as others make it seem.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Its ok.

    Posted
    rich1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not well built. Dries ok. Quiet. Has a lot of options for drying. Good price when on sale.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    don't like the way steam works

    Posted
    jomo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    steam not great the way you do it for refresh doesn't take wrinkles out

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Does not dry completely and things get caught on l

    Posted
    Lightning58
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I would not buy this dryer agsin. Does not dry well!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Oh no! I hate to hear that you're having issues with your dryer. If you need any assistance you can contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH LG

  • Rating: 3 out of 5 stars

    Quiet happy

    Posted
    Treas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It has error code a lot but works great. Steaming is good but semi finishes

    I would recommend this to a friend