Main Content

Customer Ratings & Reviews

LG - TrueSteam 7.4 Cu. Ft. 12-Cycle Electric Dryer with Steam - Graphite Steel-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 891 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 729 Reviews
  • Rating: 5 out of 5 stars

    GREAT Machine! Research Paid Off!!!

    Posted
    MONYC57
    • My Best Buy® Elite Plus Member

    This is the first washing machine I have bought since a very unpleasant experience with a Bosch set about 8 years ago. They required service right from the beginning, and were slow and awful. So much that when we redid the laundry/mud room we had to replace the machines even thought they were working fine. WHAT AN UPGRADE!! This is a fabulous machine, easy to use, and intuitive. The Speed Wash is just that -- you press Start, and go do something else, and it seems like just a few minutes later, it chimes. The machine does a great job on everything we throw at it, and we throw a lot at it. Our housekeeper had no problem adapting to it instantly, and the quality of the laundry has improved 100%. I would not have believed it possible. We have Miele machines at our apartment, and the LG's put them to shame. I have to see if LG makes the smaller size units, because if they do, I'm gonna splurge. You absolutely, positively, cannot go wrong with this machine. We have been using ours for five months now, and my wife and I almost fight over who gets to run the machine. She has gotten deeper into it, but I am intrigued by the idea you can download cycles from the internet. When I get around to it, I'm going to see what the WiFi capabilities really are. I suspect I'll be blown away. My sole concern is the door hinge: It is the only part of this machine that does not look and feel like a Rolls Royce. I hope it's just meant to be flexible to avoid breaking, but it feels a tad flimsy. No issues with it, but it worries me a bit. If this thing is durable, it's the first time in my life I have gotten a techie buzz from a household appliance. YESYESYES. I researched machines for a month before buying these. I also had to buy some commercial units for an apartment house for my kids, and so far so good. The Best Buy installers did a great job on those machines. For once, my research paid off. Don't hesitate. This is a GREAT MACHINE and GREAT VALUE.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    a dry sense of humor

    Posted
    Johnnymack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Fifteen years ago we had built a new townhouse here in Hixson and along with the new house we bought a set of LG washer and dryer plus pedestals. They were great machines. over the next fourteen years they did their job. It did get where i would have to add time to completely dry the cloths. Well last month right in the middle of drying towels it started making funny noises and then stopped. We didn't think it would be smart to pay to repair a fourteen year old dryer so we went looking to a new one. Our son had a Samsung and liked it and liked it, but my LG had lasted 14 years and i had pedestals that wouldn't fit a Samsung, so we were leaning toward LG.. I had looked up several washer and dryers on internet and had an idea of what i was looking for. When we got to Best Buy we saw a set that i liked but weren't on sell but i liked all the features that they had. It turned out that the set were out of stock and if i want the floor model they could give us a great deal on the set so we bought them. Best Buy delivered them and set them up. The Pedestals fit and the techs explained all the options. I loved both the washer and dryer but this is about the dryer. It will dry!! whether it's towels or delicates put the sensor setting on proper setting and when the little tune plays it's dry. It even has a steam setting to take out wrinkles and it worked good too. I really like this dryer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this front loading dryer

    Posted
    Marv
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Purchased the dryer at the same time as the washer and we love the set. Such an efficient dryer. It senses how much time is needed to dry each load. It starts out with an estimate of the time needed and then adjusts the time as the clothes are being dried, so our clothes aren't being baked to death. So much easier on the fabrics. The things that usually come out damp are coming out dry in the waist bands and where there are double layers of fabric. The various settings are easy to understand and to set. I'm so glad that we purchased the combo. I read lots of reviews before selecting the brand and the set to purchase and the biggest complaint that I read about this dryer seemed to be the tune that it played when the cycle completed. I just wish I could turn up the volume so I could hear it upstairs since the laundry is in the basement of our house. Haven't figured out how to do that yet. I would definitely recommend purchasing this set to anyone asking. Best Buy did a wonderful job with delivery and installation. Showed up as scheduled and there were no glitches or issues.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Much Better Than I Expected

    Posted
    Marylandmom
    • Verified PurchaserVerified Purchase

    Our 13 year old Maytag washer died and we needed to purchase a new washer. A lot has changed in the 13 years we had the Maytag. I did a fairly comprehensive search on the web to learn about different washers and the reviews given to them. Plus, we really didn’t want to spend over $1000 for a washer. Initially, I thought we would purchase a Maytag, but after seeing it and reading the reviews, we shelved that idea. I started looking at Samsung, LG, Kenmore and Electrolux. We ended up settling for the LG. I am so happy with the LG. It was installed without any problems, especially the balance problems I’d read about in other reviews. The LG is so quiet and our clothes, towels, sheets, etc. are so much cleaner. I’ve not had any issues with the cycle times-they’re a lot shorter than the Maytag. Our washer is in a separate laundry room so we keep the door open to minimize any mold and smell issues, of which we’ve had none. I did read all of the Owner’s Manual and follow those instructions. I’m thrilled with the LG and would definitely purchase again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Machine and on sale!

    Posted
    Plato
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My wife and I ran into an emergency and needed a new machine quickly. We always like to look around on pricing and had to check out Best Buy. Having a product in stock to take home was a HUGE plus! No waiting - my truck - home and installed. The machine works awesome and takes less time and energy than my last machine. We chose this model for the steam option or we might have spent less. We were going to buy this machine no matter what, but found an open box one and bought that one instead. This saved us an additional 100 over the sale price! The issue was with the top panel of the machine not locking down and bouncing back a bit. I simply bent a couple of metal tabs under the machine and the problem was solved. Thank you to those who don't have know how! Great service, great price, in stock to take home - I love this place ad bought all my appliances there as well when I redid my kitchen and they price matched the competition on items they weren't lower on. You can't beat them!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Save time doing laundry!

    Posted
    Lynn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This dryer is so much faster at drying than my old dryer that I am sure to be saving $$ on electric use. It's quiet, has easy controls, with an easy to clean lint filter. I have the washer/dryer combo stacked which makes the controls pretty high up. I am 5'6" and I wouldn't want to be much shorter or I wouldn't be able to reach the controls on top. The units fit into a small closet so stacking was my only option, but you don't have to stack them. There is a tray you can put into the dryer to dry items flat or shoes so they are not bouncing around. Haven't tried it yet, but it is a nice feature to have. When the dryer (and washer) are finished, a cute little song chimes. Some people may not like this song, however, compared to the buzzer that I used to have that scared guests and hurt your ears if you were too close when it went off, it's a welcome change.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Helps lower the dry cleaning bill

    Posted
    LowDog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Most of the comments on this dryer seem to focus on its ease of use, attractive design, large capacity and useful features. And that is all true, in my experience. Perhaps you would also be interested to know that the steam feature not only works well but that it can lower your dry cleaning bill. If you are wearing business casual shirts, for instance, use the steam feature, pull the clothing out just as soon as it is done, hang it up to finish drying (it will still be rather wet) and then count the dollars you are saving. I still dry clean suits or and more fragile clothing items. But after using this feature for a few weeks now, I am no longer making every-week trips to the dry cleaner.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    excellent product

    Posted
    bergs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This product at the time of my purchase was one of consumer reports top machines on their list. It works very well and I'm pleased with it. A word to the wise, this machine is slightly larger than other machines. I have a bad back and bought the pedestal to bring it up to a more manageable level (I'm 6'2"). It barely fit in the built in area for the washer and dryer for the height and width, so measure before you purchase. If it will fit purchase it, it fits a king size bed comforter with ease and does a great job with it. It is so efficient on bills too that my electric bill went down by about 20 dollars, and my previous dryer was only a few years old that we hated (didn't use consumer reports at the time). So don't waste your money on anything else, after all consumer reports bought all the other ones too so people like us don't have to waste money.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my LG

    Posted
    SJG56
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I recently purchased this as a replacement for another LG dryer. I love the graphite steel color! As for it's drying performance, it's okay. My only complaint is that just like my previous LG dryer, sometimes the clothes do not get completely dry on some settings. I think this is inherent with these dryers because it is mentioned in the instructions that you may have to use the "more dry" setting or run the load a little longer. I suspect it is because it's hard for the sensor to accurately detect the moisture content of mixed weights of clothing in typical loads. I am not sure how often I will use the steam feature, so I preferred getting this model where you have to fill the drawer with water for steam versus getting the next model up where the water automatically comes from the outlet in the wall (through a Y-connector with your washer hose).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Nice Dryer at the Price Point

    Posted
    Vaxene
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Had done quite a bit of research into new washer and dryer after previous units began glitching. Knew I wanted something higher end and reliable. Was torn between this and a new Samsung set. Decided to go with this one due to reviews and ratings being somewhat similar and LG having the lower price point. Best Buy delivered and moved into laundry room, but I installed myself with no issues. Wife and I love the new units and have recently ordered pedestal for dryer along with the Twin Wash pedestal for the washer. Those should be here tomorrow. My only complaint is that the units are definitely close to the ground and bending over is a chore, but the pedestals will fix that easily and provide more functionality and storage space. Very happy thus far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent quality, great washer!

    Posted
    nxtnash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    In July, we were in the market for a new washer. A few months later, our washer was recalled and we were back in the market. Accidentally, we stumbled on this machine, having never purchased an LG product in the past. I can tell you without hesitation that we do not regret our decision. This machine washes laundry much better than our previous model, at about 2/3 of the time, or even less using Turbowash. Clothes are clean and ready in no time, and there is a setting to keep laundry from getting wrinkled when one is unable to be there when it finishes. The washer will tumble with steam for up to 19 hours until it can be dryed. Kudos to this washer, and to LG for seemingly making a near perfect product that will hopefully last for years.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Dryer I've Owned Yet

    Posted
    TexasNative
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The last washer/dryer I bought was over 10 years ago, so it was a bit of a shock to have to figure out how to operate this beast with flashing lights that plays little electronic tunes when you turn it on and when it finishes a load. It drys clothes very efficiently. Clothes don't feel "baked" when done, nor are they damp in spots. I've only done 4 loads of laundry thus far and am in love with this machine. It's also very quiet. I wish Best Buy would let people edit reviews after posted, as I'd love to come back in a few months with an update after I've had more time to use it. Hopefully this machine will be as reliable as it is effective at doing its job.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good

    Posted
    imnotplutonium
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    After reading several reviews and already owning a similar model in another home I decided on this one. We have been happy with how well it dries the clothes and how quiet it is. I was a little worried about going electric over gas since my other one was gas and we really liked it, but overall I don't think there is much of a difference. It actually saved me from a potentially bad situation by notifying me the dryer vent was 80% clogged and it wasn't getting good exhaust flow. It turns out the vent in our new house was screwed up and I'm in the process of running a new dryer vent outside. Overall I recommend this unit. I have only had it a short time but I will update my rating if something changes.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great dryer, wish it was Energy Star

    Posted
    GoFish
    • My Best Buy® Elite Member

    We ended up with the 3570 because the dryer we wanted (3370) was not in stock. It's a great dryer so far, and the steam option seems useful. Since it is not Energy Star certified like it's 3370 sibling, it didn't qualify for our electric company's rebate program. Not sure why this version isn't compliant, since it's basically the same dryer with a few more cycle options. Otherwise, very pleased with the dryer, and the audio signals are somewhat amusing, although I'm sure it could annoy some. The sounds are easily turned off. Best Buy staff was very helpful during the purchase process. Not so pleased with the installers, but I understand there is reason to expect better service in the future.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good dryer, worth the $$.

    Posted
    50thpercentile
    • My Best Buy® Elite Member

    Not too much to say here, it's a dryer and it works. My main reason for purchasing this model: - Steam feature: Lots of dryers have steam features now but I liked this one because I can use tap water (they actually tell you in the manual to only use tap water) to fill up a reservoir. No need to run a water line or anything crazy than that. - Drying rack: Just handy to have. Most dryers I found in my price range didn't have this feature or didn't include it. This one did. - Moisture-sensing levels: Seems like all dryers have this, but it's nice to have so I made sure this model had it. Overall, good dryer, would recommend. The LG dings are annoying at first but you get used to them quickly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very satisfied so far

    Posted
    Maki
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My husband retired several years ago and we bought a home in the mountains. It had been used for a year as a rental when we bought it. The laundry facilities were in a closet - a single closet! The builder had put in a one-piece stackable unit. The dryer section was wearing out, so we decided to go with a 2 piece stackable. Easier said than done. After some changes (including removing the door, as all units we looked at were too deep), and a LOT of research online, we decided on the LG. It is so quiet compared to the old unit, even with the closet door removed. The clothes are dry when the signal sounds. So far, I love it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Sensored drying might be the best thing ever

    Posted
    Bestbuycustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Move over sliced bread. This dryer is now the best. Now I realise that dryers are typically an afterthought when buying a set. You just get the matching one. I did this too but when I did my first load and realised it was sensing the dry time I was impressed. For years now I have had an old dryer that was terrible at drying, and would require extra drying every time. After a month of using this one I have learned to confidently open the dryer knowing everything is dry and ready to go. Both washer and dryer are quick too. Noise is very low. I cant hear it unless I am next to it. Looks amazing.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    happy with my Purchase

    Posted
    Ahduram
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We've had our new dryer for 4 weeks. BestBuy installation went very well - on-time and efficient. The dryer is easy to use and so QUIET. The lint trap is simple to clean. The interior light makes retrieving clothes easy. The controls offer a wide range of options that I've only just begun to take advantage of. I like that it plans a short tune when finished rather than an annoying buzzer. Clothes, sheets, and towels come out dry and fluffy. I have not used the steam function yet. The timer countdown is, unexpectedly, very handy in helping to plan because I don't run the dryer when away from the house. Overall, given the performance so far, I'd recommend.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Outstanding Dryer

    Posted
    jmhinkle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Recently bought the matching set after a lot of searching for the best and most reliable on the market. I have to say that after a month I've been extremely please. Laundry night is so much faster and I very rarely have to use anything but the standard setting. Whites run on the white cycle, but that's it. I keep it wiped clean and have run 1 tub wash after the first month. I love this combo. The dryer also keeps up with the washer. Never have wet clothes left over. The steam function also works great for fluffing clothes that I hang dry.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    LOVE THE DRYER

    Posted
    arboretum
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this with the matching washer and love them both so far. They replaced a white Maytag Neptune. The sensors on the dryer figure out the necessary drying time. I have not used the steam option yet so I can't comment on that but the clothes dry in much less time than the Neptune. They're in my kitchen and the stainless steel is absolutely beautiful and matches our other appliances. Believe it or not, I get comments on how beautiful my washer and dryer area. VERY pleased that I purchased them and did a HUGE amount of shopping and bargained with Best Buy and ended up getting a much better deal than at Costco's sale.

    I would recommend this to a friend