Customer Ratings & Reviews
- Model:
- 27GN800-B
- SKU:
- 6437476
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the UltraGear 27” IPS QHD monitor's exceptional picture quality, smooth refresh rate, and vibrant colors as significant strengths. Many appreciate its value for the price and ease of use, while some find the stand design and lack of integrated speakers to be drawbacks. A few users reported issues with screen quality, highlighting the need for quality control. Overall, the monitor receives positive feedback for its gaming performance and HDR capabilities.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Stand
Avoid "Ultragear" and their horrible stands.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG Ultra gear monitors have decent displays, however, positioning this monitor and other ultragear monitors are a nightmare. The stand is absolutely huge, and the only way this monitor moves is up and down. No landscape mode, and if your monitor is like mine, it always feels like it's slightly tilted. If you are OCD about your monitors positioning, this isn't for you. It does take getting used to. I recommend looking at other similar panels, as moving this one around is an absolute nightmare.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
First impressions are supposed to be good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No internal speakers, and audio would not come from display port anyway, and since I don't have external speakers (because I don't live in 1986) if I have to go back to bestbuy anyway, it'll be to return this. Picture quality isn't any better than a 19" 1080p display from 10 years ago (was my previous display and apparently going back to, plus it has internal speakers so already better than this) There's absolutely nothing about this monitor that warrants the $300 price tag even before going on sale, quite a waste of money honestly. I'll buy speakers just to give it a good shot, but like I said the picture quality isn't any better than my previous display from 10+ years ago, the pixel density is definitely higher, and on my previous display I could see the spacing between the pixels and I can't on this one w/o getting close enough to hurt my eyes. But for first impressions, having it plugged in less than 2 hours, I've never been more disappointed with a display.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We apologize for your disappointment with the monitor you purchased. We understand that the lack of internal speakers and the inability to have audio from the display port may not have met your expectations. You can easily get in touch with us for your concerns by sending us a private message on Facebook or X (Twitter) using @LGUSSupport, and we would be pleased to help. ^Dan
The monitor is alright at best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice monitor and the quality is overall pretty good, but it doesnt show black very well on screen. It comes out as a more dark greyish tone than anything which makes it hard to see when im gaming.
No, I would not recommend this to a friendUnreliable Monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this monitor in less than a week. The screen would automatically jump out of its recommended resolution and mess up every task that I was performing at the time and I had to manually reset the monitor every time that happened. The screen also started flickering after about a day of use, I thought it was a cable problem, but I used three different cables (HDMI and Display Port) and the unreliability continued. When the screen was on and working correctly, it was great; the problem is, it rarely worked right 
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jesse. Thank you for taking the time to review our LG Monitor (27GN800-B) model. We understand the frustration and inconvenience you experienced with the screen resolution and flickering issue. We regret to hear that you had to return the monitor within a week. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. In the meantime, to obtain more details on your LG product issue, please visit this link: https://www.lg.com/us/support/help-library. If you have any further concerns or require assistance, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Matte Finish is Very Aggressive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really looking forward to using this monitor as I've never had a display better than 1080p before, but upon opening I've noticed the matte finish/anti-glare display makes the screen appear as if it's very greasy/grainy. It is incredibly distracting and aggressive. It's very disappointing, will be returning this and looking for a different 1440p monitor.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your product experience feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, but I wish it had a speaker, maybe if it was cheaper it would get a 4star
I would recommend this to a friendJust “meh”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Colors weren’t as good as I’d of liked them to be. Love it’s response time. Compared to other gaming monitors I’ve tried. This one pales in comparison.
No, I would not recommend this to a friendNo HDR for you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows does not allow monitors to use HDR unless they are on the list of approved HDR users (if they pay Microsoft a fee) and only those can use HDR, otherwise, your monitor turns gray. This is ridiculous. I dont blame LG or any other monitor thats going through this. I blame Windows.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about the HDR compatibility issues on the LG Monitor (27GN800-B) model, especially when it’s related to Windows limitations. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
While Windows restricts HDR usage to certain approved monitors, there are still a few things you can try to make sure you're getting the best performance possible. First, make sure your monitor’s firmware is up to date, as sometimes updates can improve HDR compatibility. Additionally, check your display settings in Windows and ensure that HDR is enabled under the “Display” settings, even if it’s not on the official list. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-monitor-how-to-update-monitor-firmware--20153819322140.
Please send us a private message on social media @LGUSSupport if you need any further assistance or guidance with your setup. We’re here to help you get the most out of your monitor. ^Juvy
Gaming monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this monitor but it still gets a 3 because the screen does not swivel or move up and down.
I would recommend this to a friendbuy if your gonna mount it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pretty good frames. could be better though.
I would recommend this to a friendWorked great for a week
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor lasted a week before the screen died and started to display vertical lines. Looked really good until it died.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Terrible Stand, SCREWS MISSING
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The panel itself is high quality and fairly priced. I would recommend avoiding, however because of how poorly designed the stand is. It is 1 size with limited adjustability and my model in particular came without 2 essential screws.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far. H
I would recommend this to a friendDefective after 3 days of use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 days of use, 2 white pixel lines appeared through the center of the monitor. Never had a monitor fail this fast, returned and bought a Samsung monitor with much better results
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rick. Thank you for sharing your experience with us. We understand your concern about having an LG Monitor (27GN800-B) model develop issues so soon after purchase. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
For the white pixel lines on your monitor, it’s worth trying a few troubleshooting steps, like checking the connection cables and ensuring that the monitor’s resolution settings are correct. Sometimes, pixel issues can be related to a loose cable or display settings. However, we respect your decision to return the unit.
If you want to give LG another chance in your future purchases, we recommend reaching out to us via private message on social media @LGUSSupport. We're committed to assisting you in any way we can. ^Juvy
Didn’t like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like it. I bought two and it was different shade
No, I would not recommend this to a friendLooks good but junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor... When it doesn't die after a few weeks. This is my 2nd one. I got the first around early December and it died mid February by only showing red lines across the display with no inputs plugged in, replaced with a new one and now one month later this one does the same. Normally one bad one would be fine but 2 in a row, something must be wrong with this model. look to other brands/models before buying this one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
No Screws, Cant attach stand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shipped without any screws, so I cannot put the stand on the monitor, so its essentially useless. Thanks, Best Buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Terrible quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 month after the date i can no longer return this moniter it goes out...do not buy..its only 2 months old
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Screen Flashes Black Randomly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen flashes black on any input completely at random, did not happen until a few days after the return period.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Luis. Thank you for sharing your experience with us. We understand your concern about dealing with random black screen flashes on your LG Monitor (27GN800-B) model. We strive to provide reliable, high-quality products and ensure a smooth experience.
To troubleshoot the flashing screen, we recommend starting by checking the connection cables (HDMI or DisplayPort) to ensure they are securely plugged in and not damaged. You might also want to try using a different cable or port to rule out any issues with the current connection. If possible, try the monitor with a different device to see if the issue persists, which will help us determine whether the problem is with the monitor itself or the connected device.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and explore potential solutions.
We appreciate your patience, and we look forward to helping you resolve this issue. ^Juvy
Not durable
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 2 years. It had the a similar issue where the screen got wonky but turned it off and on and fixed the issue. However not very durable. Mine broke today when it tipped over and hit my desk. Never fell on the floor. But a small fall cracked the whole screen.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We are truly sorry to hear about the damage to your LG monitor. We understand how frustrating it must be to experience a cracked screen, especially from a small fall. Your feedback is valuable to us, and we will make sure to share this information with our product development team for further review. Please contact our customer service team so we can assist you with this issue and explore potential solutions. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris