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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 98 reviews

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Rating by feature

  • Ease of Use

    Rating 4.6 out of 5 stars

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers regard the UltraGear 38" IPS LED UltraWide monitor's large screen size and high refresh rate as significant strengths, praising the picture quality, color accuracy, and immersive gaming experience. However, some users find the HDR performance underwhelming and the price point high. While some noticed fan noise, the overall consensus points to a high-quality monitor with some trade-offs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 98 reviews
  • Rated 5 out of 5 stars

    Outstanding monitor

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really hesitant to actually purchase this monitor, but I am glad that I did. It was a little rough getting used to the way more accurate color range on the monitor and going from a 4K monitor at 160 ppi (pixel per inch) to a 2k monitor at 110 ppi. It took about 2 months for me to completely get used to the reduction in resolution. I was debating taking the monitor back before the return period was up, so I decided to hook up my old monitor and realized I could never go back to my old monitor. The old monitor looked completely washed out and the colors looked so sad. I have tried a 34” ultra wide monitor before that I returned because the height made it look funky, but this 38”s height is perfect and doesn’t make the screen look short. I would highly recommend this monitor.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    Great monitor if you don't mind fan noise...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would love to give this monitor 5 stars since the display is just wonderful for everything from A/V editing to gaming. However, the fan in the back has a very annoying whine that became "burned" into my ears after hearing it nonstop all day working from home. Maybe I just got a bad unit. Instead, my recommendation would be the Alienware 38 which uses the same exact panel and costs a couple hundred less, with no audible fan noise. Plus, that one comes with a three year warranty for free and excellent customer support compared to LG.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Colors

    Rated 5 out of 5 stars

    Amazing monitor.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good monitor. Right out of the box the colors looked bright and accurate in Photoshop. Games run and look outstanding as well. HDR ran well and the back led light functioned well in "match video mode". Perfect monitor for work and games. It's not cheap, but worth the long term investment.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    ultra-worth

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was a hefty price tag - but after using, its never going back. coming from a DELL 3415w - i am using that as a second monitor and this as primary. the difference is quite amazing: super clear, larger, motion is perfect in FPS games, picture is superb - i would say this is worth what i paid. very happy and would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    7,000 hours later, still flawless

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best ultra wide monitor out there. Definitely worth every penny. I have owned this monitor for almost 3 years now with almost 7,000 hours and not a single dead pixel. Still works flawlessly. The isp panel is my biggest reason for choosing this model. I was tired of the ghosting that happens with VA panels and bit the bullet. To this day, I am so happy I did. The LED display is so bright and the colors look perfect. If youre willing to spend almost $2k after taxes on a monitor, do it.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Perfect for Gaming

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent monitor! Highly recommend for gaming. I have it running with 4090. I grabbed it on sale here when it was 999, which was absolutely a steal deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Stunning. Period

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although my review will say that I had just recently purchased this monitor, I bought it back in December of 2020. Just recently I had a red/green line appear down the right-hand side of the monitor. Luckily, I had Geek Squad Protection and they were able to see the line and instantly ship me a replacement with no further actions taken. Probably one of the best experiences I've had with getting anything replaced. As far as the monitor itself, I came from 2 x 1080p monitors and this thing is just blowing me away. My only regret is not hopping on a 2000 series graphics card to really run this monitor to it's full potential. I will never without an ultra-wide monitor. Response time is fantastic, colors are great and it really just enhances the experience not just for gaming but for overall productivity.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Not quite worth the price tag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice monitor that excels at both office and gaming use. While fantastic, it’s hard to justify the price (unless I’m sale)

    I would recommend this to a friend
  • Cons mentioned:
    Hdr, Price

    Rated 2 out of 5 stars

    Not worth the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size and that's about it, at least for the price I paid. I get flickering (144hz, 8bpc, RGB) even after uninstalling and reinstalling Nvidia drivers. The HDR is blah, not really impressive but let's be honest, it's bare minimum HDR. IMO, a good $1,200.00 monitor.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to see you are experiencing issues with your monitor. For assistance, please give our computer specialists a call at 800-243-0000. ^CP LG

  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Awesome monitor but pretty expensive

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome monitor, absolutely love it. Although it’s a bit expensive, I feel like it was worth every penny. I normally wouldn’t have gone for something so expensive, but I wanted to treat myself, and no regrets months later.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Expensive... but amazing!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stupid expensive... but... it is really great. It could be a bit better on the color for design and production. But as far as gaming goes if you have the power it's worth it. The perfect size for immersion.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Amazing monitor!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This monitor is ridiculously awesome. Expensive, yes, but the quality of the picture and the overall build is great. If you can swallow the price tag, do it. You won't have buyer's remorse.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome monitor!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not using it for gaming, I am a SW engineer and love the real state. The only complaint I have is when my Dell aptop wakes from a sleeps, the monitor is not recognized, and I have to power on/off the monitor to get it working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Monitor - Less Eye Fatigue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One big improvement (besides the lack of ghosting) that I found on this monitor when I switched from a Dell U3818DW was how much my eyes felt less fatigued after a long gaming session. I was happy that the backlight went off when the monitor enters sleep mode since this is positioned in my bedroom and it had no other obtrusive LED lights that stayed on. Setup was easy and the software was simple to adjust settings with. The only thing I miss from my Dell U3818DW is the built-in speakers. It does come in handy when you want to watch or share video content without headphones.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great for gaming enthusiasts.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great display, with easy-to-use LG control center software. The price could be lower, as it puts this product our of reach for many gamers.

    I would recommend this to a friend
  • Pros mentioned:
    G-sync

    Rated 5 out of 5 stars

    Amazing 1440p monitor with 144hz display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    G-sync compatible The response time is outstanding Low input lag sturdy stand outstanding color accuracy has good reflection handling

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    Panel is beautiful BUT.....

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is overall a great panel for viewing and gaming but I'm returning it due to the fan (yes fan) inside the monitor. It makes a high pitched whine and seems to run all the time. I'll try another new unit and see if this is hopefully just a defective one. For the price this is inexcusable when it comes to quality control.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Great ultrawide panel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is expensive but well worth it. This panel is LG exclusive, and pretty much the best ultrawide panel there currently is.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 2 out of 5 stars

    Fan noise too loud

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I very much wanted to love this monitor. I have a 27" 165mhz monitor and was looking to upgrade to ultra widescreen. First, the monitor does look nice, colors and picture were great. However, the fan noise was very loud. If you are sitting in a quiet room, it has the capability to drive you nuts. Search Youtube for what it sounds like. I read where some heard it and some did not. I also read where others were able to take apart the monitor and replace the fan with a higher quality one but that would void any warranty. Bottom line is LG cheeped out with low quality fans. When you are going to charge that much for a monitor, use high quality components including cooling. Returned to Best Buy, my number one place to shop for electronics!!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    LG Ultra Gear 38 Wide

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best 38 inch gaming monitor I have ever owned. Definitely recommend!

    I would recommend this to a friend
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