Customer Ratings & Reviews

Hi, there. Thanks for sharing your feedback with us. We understand your concern about your experience on your LG Monitor (39GS95QE-B) model, especially after purchasing a warranty with the expectation that it would cover repairs. We strive to provide high-quality products and exceptional services to ensure a smooth experience. Unfortunately, some warranties, especially on open-box items, may have specific exclusions. In the meantime, to obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-monitor-troubleshooting-no-power--20150893043202. We recommend reviewing the warranty terms carefully to confirm exactly what’s covered. If you’d like, you can reach out to us via private message on social media @LGUSSupport, and we can help guide you through the process of addressing this issue or finding potential solutions. We’re here to help in any way we can. ^Juvy

Hi, Mario. Thank you for sharing your experience. We understand your concern about the LG Monitor (39GS95QE-B) model didn't meet your expectations and that you encountered the loud noise issue when turning it on and off. We strive to provide high-quality products that exceed our customer's needs and expectations. For future reference, you may visit this link https://www.lg.com/us/support/help-library/lg-monitor-how-to-troubleshoot-soundrelated-issues--20153986754522..

We’re glad to hear that you found a monitor that works well for you. If you have any questions or need further assistance in the future, please feel free to reach out to us.

We appreciate your feedback and hope your new MSI monitor is performing to your satisfaction. ^Juvy

Hi, Natalie. Thanks for sharing your experience with the 39GS95QE-B.AUS UltraGear OLED monitor. If the screen powers on briefly and then fades to black, it may indicate a firmware issue or a hardware fault that requires service.

We recommend checking for any available software updates or drivers in this link: https://www.lg.com/us/support/product/lg-39GS95QE-B.AUS

If the monitor is still within its warranty period, LG offers repair or replacement options for units that fail under normal usage. Be sure to have your proof of purchase ready when submitting a service request.

We’d be glad to assist you further and explore next steps. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be ready to help directly.

—Charles

Hi, James. Thank you for sharing your experience with the LG Monitor (39GS95QE-B) model. We understand your concern about receiving a brand-new monitor with visible panel defects like dark lines, especially when you're being asked to pay for a replacement on a clearly defective item. We strive to provide reliable, high-quality products that exceed our customers' needs and expectations.

If the monitor arrived with those issues, it may be classified as a DOA (dead on arrival) or defective out-of-box unit, which should typically be handled by the retailer under their return or exchange policy. That said, we’re here to make sure you're not left stuck in this situation. We recommend inspecting the panel for any physical damage indicators (like cracks or pressure points), but if none are present, this may be a panel uniformity or pixel defect issue, which falls under LG’s limited warranty coverage.

Please send us a private message on social media @LGUSSupport with your purchase details, serial number, and photos of the screen issues. We’ll help investigate your eligibility for warranty support and coordinate the best resolution with you directly.

We want to make this right and restore your confidence in your LG product. ^Juvy

Hi there. Thank you for reaching us. I'm so sorry to hear that you're not satisfied with the LG 39GS95QE-B TV. I can imagine how frustrating it must be to feel like you've made a mistake and that the product doesn't meet your expectations.

First and foremost, I want to acknowledge your disappointment and concerns about the build quality and picture quality of the TV. I apologize that it didn't meet your expectations.

I'd like to offer you a few options to make things right. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, Andrew. Thank you for sharing your experience with the LG Monitor (39GS95QE-B) model. We understand your concern about having the unit stop working after just three months and to face a lengthy repair timeline. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. In the meantime, to obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-monitor-troubleshooting-no-power--20150893043202.

To minimize downtime, we recommend checking the repair status regularly through LG’s repair tracking system. Additionally, if the issue persists after repair or if you’d like to explore alternative solutions, our team is here to assist.

Please send us a private message on social media @LGUSSupport, and we’ll work with you to ensure your concerns are addressed as quickly as possible. Your satisfaction is important to us, and we appreciate your patience during this process. ^Juvy

Hi, there. Thank you for sharing your feedback regarding your recent purchase of the LG Monitor (39GS95QE-B) model. We understand how disappointing it can be to encounter issues with a new product, especially when you are looking forward to enjoying it after a long day at work. We strive to offer top-notch products and a hassle-free experience. You can contact Best Buy customer service at 888-237-8289 for help and solutions. For more assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hello there! We appreciate you informing us of your concern about your LG monitor (39GS95QE). We understand how disappointing the screen issue must have been for you. Allow us to look into this and assist you regarding your situation. Please get in touch with us @LGUSSupport on social media, and we'll be happy to help as best we can. -Cazz