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Customer Ratings & Reviews

LG - Watch W7 Smartwatch 44.5mm Stainless Steel - Cloud Silver Rubber-Front_Standard

Customer rating

Rating 3.1 out of 5 stars with 11 reviews

  • 30%
45%
would recommend to a friend

Expert rating

Rating 2.8 out of 5 stars with 5 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-3 of 3 Reviews mentioning:
  • Rating: 2 out of 5 stars

    Great Design

    Posted
    subman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This far the best looking smart watch available but the hands on watch does make using difficult and the battery life is not good

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      I hate to hear that you're unsatisfied with your new smart watch. If you need any assistance you can contact us directly via Twitter @LGUSSupport or Facebook  https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH LG

  • Rating: 2 out of 5 stars

    Not worth it

    Posted
    CharlieL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Beautiful watch Despice the lack of GPS and heart monitor has other good features...but. . Even though all the tips to save battery, this one last ONLY about 5 hours It is not worth the $450 By the time of this review, I already returned to store

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Hey Charlie, thank you for your review. I am happy to hear you think the watch is beautiful with good features. Although it is disheartening to see there are some cons as well. I can definitely understand how frustrating this may be. If there is anything we may be able to assist you with please reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH LG

  • Rating: 2 out of 5 stars

    Beautiful watch with a few glaring flaws

    Posted
    Nick
    • My Best Buy® MemberMember

    To start with, I loved the way this watch looked. It looks natural, isn't too thick, and the physical hands are a great compliment to the aesthetic. There were some complaints people had about the watch when it launched (no NFC payments, poor health tracking, old processor, high price point, etc.), but I didn't care because I don't use a smart watch for it's many features; I use it as a timepiece first and a notification center for my phone second. Because of this I was drawn to the watch for the ability to change it's background behind the physical hands, large battery, and stylish feel. And the watch almost succeeded. Here's the things it failed at: 1. Display. A couple gripes here. First, are the physical hands. While they're the main reason I purchased the watch in the first place, they will constantly block your view of anything on the face if you're trying to access any of the smart features of the watch. Text is obscured, timers are hidden, emails are unreadable, etc. There is a dedicated button on the side of the watch specifically for shifting the hands and display so they don't block each other, but this removes a part of the display and only takes effect while the button is held. You can't scroll and hold the button at the same time (at least not comfortably) which defeats the entire purpose unless you're trying to view a single line of text. There are also not a lot of faces made specifically for this watch. It's compatible with the Android Wear watch faces, but the vast vast majority of those faces have digital hands as well, which are obvious on the screen and can even time have shifting displays. They look bad, so you're limited in your display choices. 2. Battery. Admittedly, I use smart watches as watches first. This means that one of the first things I do while setting them up is increase the brightness to max, turn on the Always-on-display, and set the time-out timer to as long as possible. I want my watch to look like a watch more often than not. With that said, I've never had any issues with other android wears (Huawei, Moto), Samsung gears (S2, Sport, Galaxy Watch) and Apple watches (s1 and s3) lasting less than a day with all these settings maximized. This is fine as I'll always charge the watch overnight. The LG W7 on the other hand lasted anywhere between 7-9 hours. This was completely unacceptable to me, especially considering the battery life claims LG was making about the device. In hindsight I should've been worried right away, since the watch has a very blatant "Use these settings to increase your battery life" step during the initial setup process. All-in-all It's a great watch concept and I love the design, but it's execution and engineering left way too much to be desired. I rated it at 2/5 but if I cared at all about extra features like NFC payments or fitness tracking it'd probably be a 1/5, especially at it's current price point.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      I empathize with everything you’ve stated, I appreciate the feedback given to help better understand how to meet your requirements on a better LG W7. The intentions are to make your experience a great one, with the display and battery not meeting your overall satisfaction. Truly gives us the needed information to create a better one. If you have any issues or concerns or in need of assistance reach out via Twitter at @LGUSSupport or
      Facebook: https://www.facebook.com/LGUSSupport so that we can help make your Life Good. Thanks! ^ CS LG