Customer Ratings & Reviews
- Model:
- RNC5
- SKU:
- 10904781
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.8 out of 5 stars
to a friend
Lvaleriebestbuyshopper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Well staff showed me how set it up I would buy another one for gift
I would recommend this to a friendNo boom
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok sounding, but my jbl is much better. Not very loud.
No, I would not recommend this to a friendNot bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice speaker. Wish you could turn the volume all the way up without the app.
No, I would not recommend this to a friendNot rechargeable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good. The only thing i didnt like is that you have to have it plugged in at all times to electricity. The speakerwas at in display with other speakers that are wireless.
No, I would not recommend this to a friendNot what I ordered
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The store was in disarray when i was there. I had to ask an employee for a price check, as all of the blue tooth speaker price tags were scattered everywhere. I was told the one I wanted was $199, so I ordered it since they didn't have it in stock. When it arrived a week later, it wasn't the one I was told I was ordering. Now that Christmas is only a few day away, i was forced to accept it. This will likely be my last purchase from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you informing us about the LG XBOOM (RNC5) model. We understand how frustrating it can be when an incorrect item is delivered, especially during the holiday season. We strive to maintain a well-organized and helpful shopping environment for our customers, and it isn't enjoyable to hear that this was not the case during your visit. We appreciate you bringing this to our attention, as it allows us to address and improve upon these issues. Please know that we did not intend to cause any inconvenience or disappointment. We value your business and would like to make it right. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Not really loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker works fine just not as loud as I would like.
No, I would not recommend this to a friendDef not worth hassle
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This only turned on one time and when I went to use it again the power would not work, after searching issues I saw this is more common and so it was returned. Unhappy purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm so sorry to hear about the issue you experienced with your product. It's definitely frustrating when a device doesn't work as expected, especially after only using it once. Your satisfaction is important to us, and we appreciate your feedback. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
M
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No battery back up.I thought it had one but it does not
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you were disappointed to discover that your LG RNC5 system doesn't have a battery backup feature as you had expected. I can understand how frustrating it must be to feel misled about a product's capabilities.
First and foremost, I want to acknowledge that the lack of battery backup was not what you signed up for, and I apologize for the inconvenience this has caused. We take pride in delivering products that meet our customers' expectations, and it's clear that we fell short in this case. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Worthless speaker very big and no battery or power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good speaker because I listen to the word of God on it and woke up to a demon eating and devouring my soul and flesh.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience on your LG XBOOM (RNC5) model. We're sorry to hear about your experience with our speaker. We strive to provide high-quality products that meet our customer's needs and expectations. We take your feedback seriously and will investigate this matter further to prevent any such occurrences in the future. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Defective Item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone wasn’t working. This speaker has problem
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, HalimaA. Thank you for taking the time to share your feedback on the LG XBOOM (RNC5) model. We understand how frustrating it can be when a product does not meet your expectations, especially when it comes to functionality such as the microphone. Your feedback is valuable to us, and we will make sure to share it with our customer support team for further evaluation and improvement. In the meantime, please visit this link for help and guidance: https://www.lg.com/us/support/help-library. If there is anything we can do to assist you or if you would like to discuss this matter further, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Decent for the price point
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it’s a pretty decent speaker. The app is pretty fun to play with the sound effects. It looks great but isn’t super portable like some others are. I would buy it again.
I would recommend this to a friendAmazing Speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has an amazing sound quality, it pairs up well with another XBOOM.
I would recommend this to a friendGood enough for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am glad that I can make adjustment to the sound, but I still would like it louder. This was purchased for a 3-car bay workshop and being in Texas it's too hot at times for ear buds. I bought this instead of a higher end sound system because it's a garage. For the price it is worth it and I would purchase it again.
I would recommend this to a friendThe worst purchase ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is awful. All bass. No clarity. Just mush. A sound system half this price has more power and quality of sound. I bought it directly from LG and they do not accept returns. Also it does not have battery.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your feedback on the LG XBoom Audio System (RNC5). We understand your concern regarding the sound quality, and it didn’t meet your expectations. The system is designed with Bass Blast to enhance low frequencies, but if you prefer more clarity, we recommend adjusting the equalizer settings to balance the sound to your liking.
Additionally, regarding the missing battery, the model does include an FM antenna, remote control, and user manual, but it appears the battery may not have been included in your unit. We recommend contacting Best Buy directly for assistance with missing accessories.
Unleash Clear Sound: LG XBOOM Bluetooth Speakers - https://www.lg.com/in/magazine/heres-how-lg-xboom-bluetooth-speakers-offer-exceptional-sound-quality/?srsltid=AfmBOooSIMIguNpvEDdgrBxiGMSBoI2cqNOsDBStb6ISKk75wWpJHrA8
For further assistance or questions, feel free to reach out to us on social media @LGUSSupport. We're here to help!
—Renzo
Party speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great and knowledgeable representative and good customer service
I would recommend this to a friendHorrible customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the item as a gift, recieves package with missing items and speaker not working. The only option was to return the speaker and they will not honor the price since it was on sale at the time of purchase and will not do an exchange. Best Buy is really starting to go downhill with their customer service support.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Goon. We understand your situation to receive an incomplete and non-functional gift item. We know how important it is for such purchases to be seamless and hassle-free. For issues like missing items or defective products, we recommend contacting Best Buy directly to discuss their return and exchange options. You can find more details on their return policy here:Best Buy Return & Exchange Policy - https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If you have any questions or need further assistance with your LG XBOOM RNC5 Audio System, feel free to reach out to us on social media @LGUSSupport. We’re here to help!
—Renzo